Job summary
Are you passionate about keeping our patients safe and improving patient safety?
Do you want to be part of the caring, innovative and dynamic Patient Safety Incident Response Team with the opportunity to learn new skills?
Can you provide efficient and effective professional administration and coordination?
If the answer to these questions is yes, then we have a fantastic opportunity for you to join the North West Ambulance Service Quality Directorate as one of our Patient Safety Incident Coordinators.The North West Ambulance Service is committed to improving the way in which the NHS responds to patient safety incidents and we are seeking to develop and strengthen our team to manage the new Patient Safety Incident Response Framework.
Main duties of the job
The post holder will work closely with Lead Patient Safety Incident Investigators to provide support the Patient Safety Incident Investigations process including the organisation of multi-disciplinary Patient Safety Incident meetings with a variety of stakeholders.Our ambition is to be the best ambulance service in the UK, delivering the right care, at the right time, in the right place, every time. We are looking for an enthusiastic and highly motivated individual to join our team.The ability to travel across the Northwest will be required as part of this post.We are an Equal Opportunities employer and welcome applications from all sections of society regardless of disability, age, gender, ethnicity, sexual orientation, race, religion or belief.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
Person Specification
Skills
Essential
- Excellent interpersonal and communication skills (written and verbal)
- Excellent organisational skills
- Excellent attention to detail
- Good report writing and minute taking skills
- Ability to deal with highly confidential, distressing, and sensitive information
- Ability to have a methodical approach to work
- Ability to keep accurate and complete records consistent with best practice policies, procedures, and guidance
- Ability to build and maintain relationships and networks
- Proficient in using Microsoft Office
- Ability to resolve complex queries
- Ability to prioritise workload
- Ability to influence others
- Flexibility to work to the needs of the organisation
- Ability to deal with highly confidential and sensitive information
- Ability to travel and work across the NWAS footprint
- Ability to work autonomously and independently
- Understanding of confidentiality
Qualifications
Essential
- Educated to Diploma level and/or able to demonstrate the equivalent level of knowledge and experience
- PSIRF Training Requirements
- Level 1 (Essentials of Patient Safety) of the Patient Safety Syllabus
- Knowledge of NHSE Patient Safety Incident Response Framework (PSIRF)
- Demonstrable recent CPD
Experience
Essential
- Experience of working in a senior administration/ coordinator role
- Experience of handling confidential and sensitive information
- Previous experience in an NHS environment
- Experience of developing clear, accurate, and comprehensive reports
Values
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
Person Specification
Skills
Essential
- Excellent interpersonal and communication skills (written and verbal)
- Excellent organisational skills
- Excellent attention to detail
- Good report writing and minute taking skills
- Ability to deal with highly confidential, distressing, and sensitive information
- Ability to have a methodical approach to work
- Ability to keep accurate and complete records consistent with best practice policies, procedures, and guidance
- Ability to build and maintain relationships and networks
- Proficient in using Microsoft Office
- Ability to resolve complex queries
- Ability to prioritise workload
- Ability to influence others
- Flexibility to work to the needs of the organisation
- Ability to deal with highly confidential and sensitive information
- Ability to travel and work across the NWAS footprint
- Ability to work autonomously and independently
- Understanding of confidentiality
Qualifications
Essential
- Educated to Diploma level and/or able to demonstrate the equivalent level of knowledge and experience
- PSIRF Training Requirements
- Level 1 (Essentials of Patient Safety) of the Patient Safety Syllabus
- Knowledge of NHSE Patient Safety Incident Response Framework (PSIRF)
- Demonstrable recent CPD
Experience
Essential
- Experience of working in a senior administration/ coordinator role
- Experience of handling confidential and sensitive information
- Previous experience in an NHS environment
- Experience of developing clear, accurate, and comprehensive reports
Values
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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