Regional Lead Directory of Services

North West Ambulance Service NHS Trust

The closing date is 14 May 2025

Job summary

We are looking to recruit a visionary leader with a passion for digital transformation and patient care as the NWAS Regional Lead Directory of Services. We are seeking a leader to oversee our directory of services.

The purpose of this high profile strategic role is to provide senior management in the implementation and system support of NHS Pathways DoS and Capacity Management Modules (DoS) across the NHS North West footprint. The post-holder is required to provide support to over 60 NHS organisations in the North West (including Acute Trusts, Commissioners, NHS 111 and NWAS) ranging from system education building to providing specialist training and support in the operation of the system.

The post holder will be responsible for delivery of an agreed commissioner led work programme for DoS improvement. This will include delivery of key objectives, leading on delivery of the work programme with key commissioning stakeholders and reporting via the agreed governance arrangements.

As a specialist in the DoS system in the North West the post-holder will be required to support commissioners in the delivery of an integrated whole systems approach to Urgent and Emergency Care (UEC) through a project management approach.

If you are driven, ambitious, and passionate about patient care, and if you thrive in an environment that demands excellence, we would love to hear from you. Join us and help shape the future of healthcare for patients in the North West region.

Main duties of the job

Main duties

Responsible for the management of maintenance of the DoS system in line with best practice and national guidance.
To ensure that locally and nationally agreed policies and procedures are evaluated and assessed before developing implementation plans and users are fully compliant with all procedural issues. Providing guidance and documentation to the trust on the application of national policy, standards and guidelines relating to DoS.
To respond to the needs of NHS Trusts in a consultancy and advisory capacity to ensure that they are enabled to take appropriate action with regard to capacity and activity management. Analysing, assessing, and interpreting complex and potentially conflicting user requirements of Acute Trusts and commissioners, identifying, and evaluating technical solutions so that their needs are met
At all times, to promote collaborative working to ensure a fully integrated cross regional approach to management of DoS related issues.
Co-ordinate the work programme of the DoS implementation user groups, linked where applicable the relevant networks, effectively manage DoS work streams providing direct supervision of any ancillary workgroups.
Provide senior leadership to address requirements for DoS capacity and performance to support the delivery of key national and local strategic objectives and within the context of requirements for cost efficiencies and other local delivery targets.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4654-LR

Job locations

Middlebrook

Bolton

BL6 6PQ

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Person Specification

Skills

Essential

Excellent planning and organisational skills with the ability to formulate plans over a longer planning timescale (1-2 years)
Expert in all MS Office applications
Excellent communication and interpersonal skills with the ability to handle complex and potentially contentious information
Ability to work flexibly in an environment where the work pattern is unpredictable and requiring frequent periods of concentration to meet objectives to tight deadlines.
Effective team player
Ability to work autonomously to agreed objectives with minimum supervision
A thorough working knowledge of current issues in the NHS

Qualifications

Essential

Master's Degree or equivalent senior management experience.
Management Qualification to postgraduate level or equivalent experience/willingness to work towards
PRINCE 2 qualification or demonstrable evidence of other project management systems
Experience of managing a technical system and its interaction with others in the management of patient records
Experience of working at a senior level in Urgent and Emergency Care
Experience of managing a DoS across a health economy

Experience

Essential

Experience of patient care in an emergency and unscheduled care setting
Proven experience of working in a project environment within the NHS
Well-developed IT and presentation skills and ability to apply via a range of media and at all levels
Experience of delivering results and managing multiple, complex and competing priorities within defined timescales/parameters
Detailed understanding of NHS management structures and relationships, particularly the interface between commissioners and providers

Values

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Being at our best - professional and adaptable and takes pride in work
Making a difference - act with compassion, kindness and integrity towards everyone

Person Specification

Skills

Essential

Excellent planning and organisational skills with the ability to formulate plans over a longer planning timescale (1-2 years)
Expert in all MS Office applications
Excellent communication and interpersonal skills with the ability to handle complex and potentially contentious information
Ability to work flexibly in an environment where the work pattern is unpredictable and requiring frequent periods of concentration to meet objectives to tight deadlines.
Effective team player
Ability to work autonomously to agreed objectives with minimum supervision
A thorough working knowledge of current issues in the NHS

Qualifications

Essential

Master's Degree or equivalent senior management experience.
Management Qualification to postgraduate level or equivalent experience/willingness to work towards
PRINCE 2 qualification or demonstrable evidence of other project management systems
Experience of managing a technical system and its interaction with others in the management of patient records
Experience of working at a senior level in Urgent and Emergency Care
Experience of managing a DoS across a health economy

Experience

Essential

Experience of patient care in an emergency and unscheduled care setting
Proven experience of working in a project environment within the NHS
Well-developed IT and presentation skills and ability to apply via a range of media and at all levels
Experience of delivering results and managing multiple, complex and competing priorities within defined timescales/parameters
Detailed understanding of NHS management structures and relationships, particularly the interface between commissioners and providers

Values

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Being at our best - professional and adaptable and takes pride in work
Making a difference - act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.