Estates Support Admin

North West Ambulance Service NHS Trust

The closing date is 18 May 2025

Job summary

The North West Ambulance Service is looking for an Administrator to join them as the main point of contact for the Estates Team.

The post holder will primarily deliver a professional and proactive helpdesk service to the Trust together with delivering effective admin support to the wider Estates management team.

Interviews will be held at our Broughton Offices on the 4th & 5th June 2025

Main duties of the job

This role is a great opportunity for an enthusiastic team player who has a track record of delivering excellent customer service.

The team is looking for applicants who effectively communicate; face to face, by phone and in writing with a wide range of people including staff and external stakeholders such as partner organisations and sub-contractors.

Applicants will need to be able to work in a fast paced environment, able to show initiative and prioritise their own workload as well as being a strong administrator familiar with using multiple software applications.

Experience of using a Computer Aided Facility Management (CAFM) system would be an advantage.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

23 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4653

Job locations

30 Estates Management

Broughton

PR3 5LN

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Person Specification

Qualifications

Essential

Educated to a minimum of GCSE level in 5 subjects including literacy and numeracy or equivalent.
NVQ 3 in Business Administration or IM&T or equivalent experience
Evidence of continual professional development

Desirable

European Computer Driving License or equivalent.

Skills

Essential

Minimum of 1 years experience of working within an Administration capacity.
Excellent customer care skills
Knowledge of full range of office procedures, software programmes acquired through NVQ III in Business Administration and ECDL including advanced keyboard skills and Microsoft Office
Experience of minute taking
Possess a full driving licence

Desirable

Experience of working within a helpdesk/customer service environment.
Knowledge of a Computer Aided Facility Management (CAFM) system
Experience of working in the NHS and /or building trades
Health and Safety knowledge

Personal Attributes

Essential

Ability to work independently, using own initiative and to tight deadlines
Assertiveness
Confident Manner
Diplomacy
Flexibility
Excellent verbal/listening skills
Committed to continuing personal development
Ability to work well within a team

Person Specification

Qualifications

Essential

Educated to a minimum of GCSE level in 5 subjects including literacy and numeracy or equivalent.
NVQ 3 in Business Administration or IM&T or equivalent experience
Evidence of continual professional development

Desirable

European Computer Driving License or equivalent.

Skills

Essential

Minimum of 1 years experience of working within an Administration capacity.
Excellent customer care skills
Knowledge of full range of office procedures, software programmes acquired through NVQ III in Business Administration and ECDL including advanced keyboard skills and Microsoft Office
Experience of minute taking
Possess a full driving licence

Desirable

Experience of working within a helpdesk/customer service environment.
Knowledge of a Computer Aided Facility Management (CAFM) system
Experience of working in the NHS and /or building trades
Health and Safety knowledge

Personal Attributes

Essential

Ability to work independently, using own initiative and to tight deadlines
Assertiveness
Confident Manner
Diplomacy
Flexibility
Excellent verbal/listening skills
Committed to continuing personal development
Ability to work well within a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.