Service Delivery Assurance Coordinator

North West Ambulance Service NHS Trust

This job is now closed

Job summary

An exciting opportunity has arisen for a flexible working Assurance Coordinator vacancy to manage subcontractor (taxi and ambulance) invoicing, quality and overall performance on behalf of the Paramedic Emergency (PES), Patient Transport (PTS) and NHS 111 services. The role will require attention to detail when validating invoices in addition to using initiative when analysing data to identify opportunities for improved and more efficient ways of working. Excellent organisational, data analysis and communication skills are essential for this role.

Main duties of the job

Monitoring and validation of expense and invoicing claims for third party subcontractor taxi and Section 19 (not for profit organisations) resources.

Collation and analysis of data to develop invoice validation tools to enable accurate invoice validation.

Analysis of subcontractor usage and coverage to identify areas of high activity / low availability. Identify potential new subcontractors and engage with them to support their application to work on the NWAS contract.

Maintenance of paper and computer records for subcontractors working within Information Governance protocols.

Analysis of quality performance information from subcontractors to ensure the achievement of quality across Service Delivery is maximized.

Through analysis of subcontractor usage, identify efficiency opportunities and work with the relevant departments to embed change to achieve the efficiencies. Monitor and evaluate pre and post change impacts.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

01 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

242-4628

Job locations

20 PTS Systems Management S2

Trustwide

PR3 5LN

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

Person Specification

Qualifications

Essential

Educated to diploma level, or have equivalent level of knowledge / experience
Minimum of English & Mathematics GCSE Grade C or above or equivalent qualifications
In depth knowledge of Windows based software packages

Skills

Essential

Ability to interpret contract specifications and use this information when challenging inaccurate invoice claims
Engagement and influencing skills
Ability to manage and organise own challenging workload
Able to work on own initiative unsupervised
Ability to focus for extended periods of time when checking invoices and achieve high levels of accuracy
Flexible and adaptive approach to work
Good interpersonal skills, including listening and communicating
Ability to work with departments outside own area, identifying opportunities for improvements and embedding changes in practice

Qualifications

Essential

Evidence of effective operation and understanding of the Cleric system or similar passenger logistics application
Delivering training
Experience of data analysis, auditing and report writing
Experience of dealing with conflict and challenge when querying invoice discrepancies

Values

Essential

Ability to work as part of a team, develop effective working relationships and demonstrate professional credibility.

Person Specification

Qualifications

Essential

Educated to diploma level, or have equivalent level of knowledge / experience
Minimum of English & Mathematics GCSE Grade C or above or equivalent qualifications
In depth knowledge of Windows based software packages

Skills

Essential

Ability to interpret contract specifications and use this information when challenging inaccurate invoice claims
Engagement and influencing skills
Ability to manage and organise own challenging workload
Able to work on own initiative unsupervised
Ability to focus for extended periods of time when checking invoices and achieve high levels of accuracy
Flexible and adaptive approach to work
Good interpersonal skills, including listening and communicating
Ability to work with departments outside own area, identifying opportunities for improvements and embedding changes in practice

Qualifications

Essential

Evidence of effective operation and understanding of the Cleric system or similar passenger logistics application
Delivering training
Experience of data analysis, auditing and report writing
Experience of dealing with conflict and challenge when querying invoice discrepancies

Values

Essential

Ability to work as part of a team, develop effective working relationships and demonstrate professional credibility.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.