Job summary
Nurses and Paramedics, are you ready to make your next career move away from a hospital or community setting?Maybe you are looking for something less physically demanding, but still want a challenge and to learn new skills or to use your existing skills and experience in a new way?
The post holder will work within our Integrated Contact Centres (ICC) based across the North West. As a UECC you will be responsible for the remote assessment of patients whilst ensuring the delivery of excellent patient care through the continuous achievement of high clinical standards. Further development will be offered once you have completed your initial training followed by a period of skill consolidation.
Once this period of consolidation is complete, the post holder will be required to develop additional skills to meet the needs of the service. These additional skills will include providing clinical advice to both clinical and non-clinical colleagues, supporting staff who are returning to practice or are new and require mentorship as well as other specialist skills such as managing the clinical queue and referring calls onto partner organisations who provide Clinical Assessment Services on behalf of NWAS. It is a requirement of the role that these additional skills are completed in a timely manner to ensure that patients get access to the right care, at the right time, in the right place; every time.
Main duties of the job
What we are looking for:
What we offer in return:
Remote triage within ICC's is delivered on a 24/7 basis, with post holders being expected to work a variety of shifts which may include full night shifts, Bank Holidays, and other Public Holidays. A variety of shift lengths are profiled across the ICC's with these ranging from 7.5 hours to 11.5 hours.
Shortlisted candidates will be invited to complete a simulated telephone assessment which will take place over Teams W/C 30th September.
Successful candidates from the first stage will then be invited to a F2F interview during W/C 7th October.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Previous applicants need not apply.
Please ensure you read the full Job Description and Person Specification and demonstrate how your knowledge and experience meets the criteria contained within those documents in your supporting statement.
Training for this role is on a full-time basis and lasts between 5 and 10 weeks,depending on the triage tool that staff are being trained to use. The classroom element of the training is Monday to Friday 08:00-16:00, with mentorship taking place working shifts with experienced staff taking live calls. Candidates must ensure that they are able to commit to this training IN FULL, as no annual leave can be taken whilst in training.Training courses are currently planned throughout 2024 at venues across the North West. Specific dates will be discussed with successful candidates once any offer of employment is made.
We have a number of support sessions planned to enable prospective applicants to ask any questions they may have regarding the role prior to applying. The sessions will also include Information, Advice and Guidance around the recruitment process and how to write an effective application. Please complete the below form and a member of the team will forward the Teams link onto you.
https://forms.office.com/e/26YrxXNRfd
Job description
Job responsibilities
Previous applicants need not apply.
Please ensure you read the full Job Description and Person Specification and demonstrate how your knowledge and experience meets the criteria contained within those documents in your supporting statement.
Training for this role is on a full-time basis and lasts between 5 and 10 weeks,depending on the triage tool that staff are being trained to use. The classroom element of the training is Monday to Friday 08:00-16:00, with mentorship taking place working shifts with experienced staff taking live calls. Candidates must ensure that they are able to commit to this training IN FULL, as no annual leave can be taken whilst in training.Training courses are currently planned throughout 2024 at venues across the North West. Specific dates will be discussed with successful candidates once any offer of employment is made.
We have a number of support sessions planned to enable prospective applicants to ask any questions they may have regarding the role prior to applying. The sessions will also include Information, Advice and Guidance around the recruitment process and how to write an effective application. Please complete the below form and a member of the team will forward the Teams link onto you.
https://forms.office.com/e/26YrxXNRfd
Person Specification
Qualifications and knowledge
Essential
- Paramedic with current Health Care Professions Council (HCPC) registration or a Nurse with current Nursing & Midwifery Council (UK) (NMC) registration
- Completion of Newly Qualified Period
Experience
Essential
- Appropriate post registration clinical experience in a face to face primary or acute care setting, emergency department or pre-hospital role OR evidence of credible experience in a previous role
Skills / competencies
Essential
- Ability to effectively work as a team
- Good organisational skills
- Excellent verbal and written communication skills
- Excellent listening skills
- IT literate with good keyboard skills
- Able to use a VDU for periods during the working day
- Able to undertake prolonged concentration
Values and behaviours
Essential
- Flexibility of working hours and location
Qualifications and knowledge
Essential
- Excellent knowledge of Pre-hospital Care Provision
Experience
Essential
- Awareness and/ or experience of working toward performance and quality targets and the contribution these make to patient care
- Experience of autonomous decision making
Skills / competencies
Essential
- Ability to work across multidisciplinary boundaries
- Ability to identify own developmental needs
Values and behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Qualifications and knowledge
Essential
Values and behaviours
Essential
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
- Commitment to and an understanding of NWAS agreed Values and Behaviors
Person Specification
Qualifications and knowledge
Essential
- Paramedic with current Health Care Professions Council (HCPC) registration or a Nurse with current Nursing & Midwifery Council (UK) (NMC) registration
- Completion of Newly Qualified Period
Experience
Essential
- Appropriate post registration clinical experience in a face to face primary or acute care setting, emergency department or pre-hospital role OR evidence of credible experience in a previous role
Skills / competencies
Essential
- Ability to effectively work as a team
- Good organisational skills
- Excellent verbal and written communication skills
- Excellent listening skills
- IT literate with good keyboard skills
- Able to use a VDU for periods during the working day
- Able to undertake prolonged concentration
Values and behaviours
Essential
- Flexibility of working hours and location
Qualifications and knowledge
Essential
- Excellent knowledge of Pre-hospital Care Provision
Experience
Essential
- Awareness and/ or experience of working toward performance and quality targets and the contribution these make to patient care
- Experience of autonomous decision making
Skills / competencies
Essential
- Ability to work across multidisciplinary boundaries
- Ability to identify own developmental needs
Values and behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Qualifications and knowledge
Essential
Values and behaviours
Essential
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
- Commitment to and an understanding of NWAS agreed Values and Behaviors
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
.png){kind=logo}
