Staff Experience Officer

North West Ambulance Service NHS Trust

The closing date is 02 October 2024

Job summary

At NWAS we have an exciting opportunity for an engaging administrative officer to support our workforce engagement and wellbeing agendas. This role is integral to the delivery of a positive employee experience for our staff.

The Staff Experience Officer will support delivery of our annual and quarterly staff surveys, as well as work on staff health, wellbeing and inclusion initiatives and campaigns. You will coordinate a wide range administrative tasks and activities to support the Staff Experience Team and provide project support on various programmes of work. You will be able to develop and maintain positive working relationships with a staff at all levels in the Trust, as well as effectively work with external stakeholders, including suppliers and partners.

Main duties of the job

This role demands someone who is accustomed to working in a fast-paced and ever-changing environment given the operational pressures in the ambulance service. You will be an effective communicator and be capable of managing your own workload.

This is an incredibly rewarding role supporting our workforce. If you are passionate about engaging staff and supporting their health and wellbeing, we'd love to hear from you.

While you will work across the Trust footprint, your base will be the Trust HQ in Bolton. This post does also benefit from Agile Working.

Key dates:

Application deadline: Wednesday 2 October 2024
Interview date: Week commencing 14 October 2024

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4438

Job locations

Ladybridge Hall

Bolton

BL1 5DD

Job description

Job responsibilities

Please ensure that you have read the full Job Description and Person Specification before applying for this role.

Job description

Job responsibilities

Please ensure that you have read the full Job Description and Person Specification before applying for this role.

Person Specification

Qualification and knowledge

Essential

Educated to A level or AS level or equivalent knowledge and experience
Training at NVQ Level 3, RSA 3, or equivalent knowledge and experience

Experience

Essential

Substantial administrative support experience within a complex organisation
Experience in the maintenance of information systems and databases
Experience of supporting the preparation of data-based reports and presentations

Skills / competencies

Essential

Effective verbal and written communication, presentation and influencing skills
Able to work to tight deadlines and pay attention to detail
Methodical and well organised
Proven ability to prioritise demanding workload
Ability to multitask, switching between a range of activities
Ability to demonstrate initiative, creativity and can work without close supervision
Ability to maintain confidentiality and deal with situations in a sensitive manner
Highly motivated and able to motivate others
Able to produce highlight reports, data tables and presentations to share information clearly
Willingness to develop skills and knowledge
Reliable and ability to use own initiative
Ability to act as a supportive team member

Values and behaviours

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Values and behaviours

Essential

Being at our best - professional and adaptable and takes pride in work
Making a difference - act with compassion, kindness and integrity towards everyone

Person Specification

Qualification and knowledge

Essential

Educated to A level or AS level or equivalent knowledge and experience
Training at NVQ Level 3, RSA 3, or equivalent knowledge and experience

Experience

Essential

Substantial administrative support experience within a complex organisation
Experience in the maintenance of information systems and databases
Experience of supporting the preparation of data-based reports and presentations

Skills / competencies

Essential

Effective verbal and written communication, presentation and influencing skills
Able to work to tight deadlines and pay attention to detail
Methodical and well organised
Proven ability to prioritise demanding workload
Ability to multitask, switching between a range of activities
Ability to demonstrate initiative, creativity and can work without close supervision
Ability to maintain confidentiality and deal with situations in a sensitive manner
Highly motivated and able to motivate others
Able to produce highlight reports, data tables and presentations to share information clearly
Willingness to develop skills and knowledge
Reliable and ability to use own initiative
Ability to act as a supportive team member

Values and behaviours

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Values and behaviours

Essential

Being at our best - professional and adaptable and takes pride in work
Making a difference - act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.