Job summary
Freedom to Speak up Guardian (2 x 12 month secondment posts)
The Trust is seeking to recruit two Freedom to Speak up Guardians to work within the Medical Directorate in order to support the directorate team in the delivery of the trusts Freedom to Speak Up (FTSU) obligation. The role is an autonomous role so the post holder will need to be able to work independently and across team and organisational boundaries with ease and confidence.
Main duties of the job
Acting in a supportive capacity to the trust lead for Freedom to Speak Up (FTSU), in a genuinely independent capacity working alongside Trust leadership teams to support the organisations continuing aim to improve openness and transparency within the workplace, and to further promote listening and learning culture, aligned to the NHS people promise that everyone should have a voice that counts. The role is essential in supporting the delivery and embedding of the Trust values and a culture of safe and outstanding care.
Alongside the Medical Director, Guardians and directorate Senior Management Team, you will support the team to continue to develop a range of mechanisms in addition to established formal processes which actively encourage and enable staff to speak up safely and independently of the corporate process.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have read the full Job Description and Person Specification before applying for this role.
Job description
Job responsibilities
Please ensure that you have read the full Job Description and Person Specification before applying for this role.
Person Specification
Qualifications
Essential
- Masters level qualification in relevant discipline, or be working towards one, or equivalent experience
- Evidence of continuous personal and professional development
Desirable
- Registered Practitioner with evidence of current practice
Knowledge
Essential
- Specialist knowledge of recent NHS legislation and recommendations in the field of "whistleblowing" and "freedom to speak up".
- Highly developed knowledge and experience of raising and handling concerns
- An in depth understanding of the practical operation of key processes relevant to the role, to include "whistleblowing", incident reporting, appraisal and training, investigations etc
- Knowledge and understanding of the principles of confidentiality and the Data Protection Act and GDPR
- Cognisant of national initiatives and the policy direction indicated by the CQC, NHS England and the Department of Health in relation to Freedom to Speak Up
- Fully conversant with the functionality of the computerised Incident Reporting and Patient Administration System (DATIX), and other IT systems.
- Knowledge and experience of the development and implementation of major policy change
- Awareness of own limitations.
- Ability to provide supervision and support to staff
- Ability to influence and overcome barriers to change, recognising limitations of self and others and taking appropriate action
Desirable
- Knowledge of Caldicott, Clinical and Information Governance.
Experience
Essential
- Experience of collaborating with other external agencies
- Relevant experience of designing and preparing senior level reports
- Experience of handling highly sensitive information with discretion
- Experience of working at a senior level within NHS
Skills and Abilities
Essential
- Able to provide and receive highly complex, sensitive, or contentious information
- Ability to manage frequent exposure to distressing and emotive situations and disclosures
- Highly developed skills in communicating effectively, orally and in writing
- Able to overcome significant barriers to acceptance and challenge senior staff and existing procedures.
- Ability to design & implement action plans
- Ability to interpret and triangulate data to make recommendations & take appropriate action
- Ability to present complex issues clearly and concisely at all levels of the organisation, including to executive colleagues
- Ability to hold others to account for agreed targets and to demonstratepersonal accountability for delivering a high-quality service
- Ability to work within a team and foster good working relationships
- Ability to organise own workload effectively, prioritising a complex range of tasks and responsibilities to meet agreed deadlines independently
- Ability to command the respect of colleagues as well as the full confidence of the Chief Executive
- Supportive and able to foster an open and learning culture.
Work Related Circumstances
Essential
- Ability to travel across the NW to all sites
- Ability to work flexibly with occasional need to work unsocial hours.
- Positive and motivated
- Pays careful attention to detail
- Well organised and practical with a logical, analytical approach to work
- High degree of personal resilience to meet mental and emotional requirements of the post.
- Ability to work under high level pressure managing competing deadlines.
- Courageous, pragmatic, resilient and fair
- High level of integrity and credibility amongst senior staff
- Regard for others and respect for individual rights of autonomy and confidentiality
Person Specification
Qualifications
Essential
- Masters level qualification in relevant discipline, or be working towards one, or equivalent experience
- Evidence of continuous personal and professional development
Desirable
- Registered Practitioner with evidence of current practice
Knowledge
Essential
- Specialist knowledge of recent NHS legislation and recommendations in the field of "whistleblowing" and "freedom to speak up".
- Highly developed knowledge and experience of raising and handling concerns
- An in depth understanding of the practical operation of key processes relevant to the role, to include "whistleblowing", incident reporting, appraisal and training, investigations etc
- Knowledge and understanding of the principles of confidentiality and the Data Protection Act and GDPR
- Cognisant of national initiatives and the policy direction indicated by the CQC, NHS England and the Department of Health in relation to Freedom to Speak Up
- Fully conversant with the functionality of the computerised Incident Reporting and Patient Administration System (DATIX), and other IT systems.
- Knowledge and experience of the development and implementation of major policy change
- Awareness of own limitations.
- Ability to provide supervision and support to staff
- Ability to influence and overcome barriers to change, recognising limitations of self and others and taking appropriate action
Desirable
- Knowledge of Caldicott, Clinical and Information Governance.
Experience
Essential
- Experience of collaborating with other external agencies
- Relevant experience of designing and preparing senior level reports
- Experience of handling highly sensitive information with discretion
- Experience of working at a senior level within NHS
Skills and Abilities
Essential
- Able to provide and receive highly complex, sensitive, or contentious information
- Ability to manage frequent exposure to distressing and emotive situations and disclosures
- Highly developed skills in communicating effectively, orally and in writing
- Able to overcome significant barriers to acceptance and challenge senior staff and existing procedures.
- Ability to design & implement action plans
- Ability to interpret and triangulate data to make recommendations & take appropriate action
- Ability to present complex issues clearly and concisely at all levels of the organisation, including to executive colleagues
- Ability to hold others to account for agreed targets and to demonstratepersonal accountability for delivering a high-quality service
- Ability to work within a team and foster good working relationships
- Ability to organise own workload effectively, prioritising a complex range of tasks and responsibilities to meet agreed deadlines independently
- Ability to command the respect of colleagues as well as the full confidence of the Chief Executive
- Supportive and able to foster an open and learning culture.
Work Related Circumstances
Essential
- Ability to travel across the NW to all sites
- Ability to work flexibly with occasional need to work unsocial hours.
- Positive and motivated
- Pays careful attention to detail
- Well organised and practical with a logical, analytical approach to work
- High degree of personal resilience to meet mental and emotional requirements of the post.
- Ability to work under high level pressure managing competing deadlines.
- Courageous, pragmatic, resilient and fair
- High level of integrity and credibility amongst senior staff
- Regard for others and respect for individual rights of autonomy and confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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