PTS Dispatcher/Controller

North West Ambulance Service NHS Trust

This job is now closed

Job summary

Patient Transport Service - Dispatcher/Planner- open tointernal/external applicants, training will be given.

Location:

Broughton, Speke and Oldham Control Centre.

Training:

Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.

Assessment Centres will be held in Speke onSaturday 21 September 2024.

Successful applicants will need to commit to three weeks of training and annual leave will not be permitted during the training course. The course will commence on Monday 11 November 2024 and will be held at Broughton Control Centre, followed by mentoring within your specified Control Centre.

Salary - NHS Agenda for Change, Band 4, £25,147 plus unsocial hours payment.

Any offer of employment will be subject to references and DBS check

Main duties of the job

Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Patient Transport Service (PTS) Control Centre in Broughton, Speke and Oldham. Working alongside our call handlers, you will be responsible for planning and dispatching non-emergency resources and communicating with our crews.

The Control Centres dispatches ambulances seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include late shifts, weekend shifts and bank holidays, including religious festivals.

The Control Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure in a fast paced and challenging environment. No previous medical knowledge is needed and a full training package will be provided

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

28 August 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4422

Job locations

Trustwide

Preston, Liverpool,Manchester

CH2 1UL

Job description

Job responsibilities

Please read the attached detailed job description, person specification and main responsibilities regarding assessments and training location before submitting your application.

Job description

Job responsibilities

Please read the attached detailed job description, person specification and main responsibilities regarding assessments and training location before submitting your application.

Person Specification

Qualifications and Knowledge

Essential

5 GCSE or equivalent (one of which must be English)

Experience

Essential

Experience in a customer focused environment

Skills / Competencies

Essential

Excellent keyboard /data entry skills
Touch typist
Competent and confident user of computer based information systems I,e, Microsoft 365 and databases
Demonstrate excellent verbal and written skills
Demonstrate effective listening, analytical and decision making skills
Ability to deal with queries from stakeholders in a tactful and appropriate manner in stressful situations
Ability to work as part of a team
Ability to work using own initiative and without supervision seeking guidance and support only when required
Self motivated
Maintaining and understanding client confidentiality
Excellent interpersonal skills: professional and non-judgemental at all times
Able to cope under pressure and deal tactfully with difficult situations
Demonstrable evidence of empathy and social understanding
Commitment to punctuality, flexible shift work and understanding a 365 day/24 hour rostering
Ability to adapt and embrace change
Evidence excellent customer service skills

Values and Behaviours

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.

Values and Behaviours

Essential

Being at our best - professional and adaptable and takes pride in work.
Making a difference - act with compassion, kindness and integrity towards everyone.

Person Specification

Qualifications and Knowledge

Essential

5 GCSE or equivalent (one of which must be English)

Experience

Essential

Experience in a customer focused environment

Skills / Competencies

Essential

Excellent keyboard /data entry skills
Touch typist
Competent and confident user of computer based information systems I,e, Microsoft 365 and databases
Demonstrate excellent verbal and written skills
Demonstrate effective listening, analytical and decision making skills
Ability to deal with queries from stakeholders in a tactful and appropriate manner in stressful situations
Ability to work as part of a team
Ability to work using own initiative and without supervision seeking guidance and support only when required
Self motivated
Maintaining and understanding client confidentiality
Excellent interpersonal skills: professional and non-judgemental at all times
Able to cope under pressure and deal tactfully with difficult situations
Demonstrable evidence of empathy and social understanding
Commitment to punctuality, flexible shift work and understanding a 365 day/24 hour rostering
Ability to adapt and embrace change
Evidence excellent customer service skills

Values and Behaviours

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.

Values and Behaviours

Essential

Being at our best - professional and adaptable and takes pride in work.
Making a difference - act with compassion, kindness and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.