Job summary
Title: Assistant Director of Improvement
This position offers an exciting opportunity for an inspiring leader to take NWAS to a new level of achievement. Reporting to the Executive Director of Quality, Innovation and Improvement the post holder leads on improvement with responsibility for the delivery of the trust's strategic aims and core purpose of 'being there when people need us the most'. The post holder will have a track record in leading improvement in complex systems and organisations. They will be able to evidence significant expertise in improvement science and evaluation of improvement programmes. The postholder will have specific responsibilities for the delivery of improvements in patient and staff safety.
Assessment Centre/Professional Discussion: 21.08.2024
Main duties of the job
The post holder will also have a pivotal role in delivering the Quality, Innovation and Improvement Directorate (QIID) team purpose and objectives. The directorate exists to set, monitor and improve quality standards for our patients. We listen to patients when things go right and wrong, sharing this learning across the Trust. We gather complex information to create insight, often reliant on data from multiple disconnected systems. We provide expertise and technology to support safe and effective working and support learning to scale. We work to harness the innovation potential of our people and support this across the Trust and wider NHS.
All leadership roles at NWAS at every level are required to promote and role model our Be Think Do Philosophy. NWAS is committed to attracting managers and leaders who are more than subject matter experts, but exemplary in demonstrating their experience and commitment to; values-based leadership; challenging workforce and health inequalities; operating successfully in ambiguity, complexity and uncertainty.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
We welcome all applications and are open to discussions with respect to secondment and fixed term contracts.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
We welcome all applications and are open to discussions with respect to secondment and fixed term contracts.
Person Specification
Skills / competencies
Essential
- Ability to translate strategic goals into effective and achievable operational plans
- Effective negotiating and influencing skills - ability to effectively manage critical relationships
- Highly developed communication skills with the ability to communicate on highly complex matters and in challenging situations to a range of audiences
- High level analytical skills with the ability to develop and interpret quantitative and qualitative data to draw appropriate conclusions and drive action
- High level critical thinking skills
- Leadership, vision, strategic thinking and planning with highly developed political skills
- Intellectual flexibility, including the ability to understand both operational detail and long term strategic vision
- Innovative and creative - able to foster and nurture change whilst effectively managing risk
- Ability to cope with ambiguity and perform through uncertainty
- Planning and organisation to ensure appropriate structures and delivery of work to ensure progress, value for money and assurance.
- Demonstrable compassionate and inclusive leadership
- Experience in the application of HR processes
- Demonstrable experience of line management responsibilities
Qualification and knowledge
Essential
- Educated to Master's degree level or equivalent knowledge through experience
- Strong evidence of continuing personal & professional development
- Knowledge of specialist patient safety, human factors and improvement experience developed through practical experience, post graduate training or short courses
Experience
Essential
- Up to date and specialist knowledge and experience across the full range of activities and areas undertaken by the post holder.
- Experience of leading building effective multi-disciplinary teams and networks including across organisational boundaries
- Significant experience of leading & implementing major transformation programmes
- Has business planning, objective setting and performance management experience
- Proven programme and project management experience
Values and behaviours
Essential
- Has a visible, inclusive & credible leadership style
- Experience of successfully driving through change in a complex service delivery and stakeholder environment
- Excellent relationship development and networking across internal and external stakeholders
- Strong commitment to promoting equal opportunities and diversity
- Personal resilience
- Results orientated - takes personal accountability, is proactive and action orientated
- Professional integrity - demonstrates and promotes Trust values
- Meets fit and proper persons requirements
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Person Specification
Skills / competencies
Essential
- Ability to translate strategic goals into effective and achievable operational plans
- Effective negotiating and influencing skills - ability to effectively manage critical relationships
- Highly developed communication skills with the ability to communicate on highly complex matters and in challenging situations to a range of audiences
- High level analytical skills with the ability to develop and interpret quantitative and qualitative data to draw appropriate conclusions and drive action
- High level critical thinking skills
- Leadership, vision, strategic thinking and planning with highly developed political skills
- Intellectual flexibility, including the ability to understand both operational detail and long term strategic vision
- Innovative and creative - able to foster and nurture change whilst effectively managing risk
- Ability to cope with ambiguity and perform through uncertainty
- Planning and organisation to ensure appropriate structures and delivery of work to ensure progress, value for money and assurance.
- Demonstrable compassionate and inclusive leadership
- Experience in the application of HR processes
- Demonstrable experience of line management responsibilities
Qualification and knowledge
Essential
- Educated to Master's degree level or equivalent knowledge through experience
- Strong evidence of continuing personal & professional development
- Knowledge of specialist patient safety, human factors and improvement experience developed through practical experience, post graduate training or short courses
Experience
Essential
- Up to date and specialist knowledge and experience across the full range of activities and areas undertaken by the post holder.
- Experience of leading building effective multi-disciplinary teams and networks including across organisational boundaries
- Significant experience of leading & implementing major transformation programmes
- Has business planning, objective setting and performance management experience
- Proven programme and project management experience
Values and behaviours
Essential
- Has a visible, inclusive & credible leadership style
- Experience of successfully driving through change in a complex service delivery and stakeholder environment
- Excellent relationship development and networking across internal and external stakeholders
- Strong commitment to promoting equal opportunities and diversity
- Personal resilience
- Results orientated - takes personal accountability, is proactive and action orientated
- Professional integrity - demonstrates and promotes Trust values
- Meets fit and proper persons requirements
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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