HR Manager

North West Ambulance Service NHS Trust

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Job summary

HR Manager - Integrated Contract Centres

Permanent Full Time Position

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We are looking to recruit a forward-thinking HR professional who thrives working in a fast-paced, high-pressured environment and who can adapt quickly to changing priorities.

This role leads a HR advisory team who work together to support our colleagues within the integrated contract centre division (ICC) - this includes the 999 and 111 call centres across our trust.

Assessments and professional discussions will be held w/c 19.08.2024.

Main duties of the job

The successful candidate should have noticeable experience already gained at senior HR advisor/manager level can experience in managing the day-to-day operations of a HR function which provides advice and support on a range of t matters which include; employee relations, organisational change, performance management, recruitment and employee experience and cultural.

This role will involve working in collaboration with internal and external partners so strong interpersonal communication skills are essential. Alongside this you will possess a strong working knowledge of UK employment law and have a solution focused, positive, and pragmatic approach that supports our teams to deliver their best.

The ideal candidate will be self-motivated and complement our experienced and talented team and be willing to travel to any of the trusts sites within the north west area which covers the regions of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

18 July 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4379-LR

Job locations

Trustwide within ICC

L24 8RL

Job description

Job responsibilities

Please ensure that you have read the full Job Description and Person Specification before applying for this role.

Job description

Job responsibilities

Please ensure that you have read the full Job Description and Person Specification before applying for this role.

Person Specification

Skills / competencies

Essential

Communicate effectively both internally and externally using a wide variety of techniques (written, verbal etc.)
Excellent written and communication skills to present and communicate complex information to staff, representatives and candidates
Ability to negotiate and influence persuasively, to command confidence and respect from internal colleagues, staff and representatives
Strong analytical, problem solving and reasoning skills
Ability to design and implement changes to improve systems and processes
Presentation and training skills
Planning and organisation skills
Report writing skills
Interviewing skills
Able to prioritise and work to tight timescales
Computer literate
Demonstrable compassionate and inclusive leadership
Experience in the application of HR processes
Demonstrable experience of line management responsibilities

Qualification and knowledge

Essential

Educated to degree level, with current equivalent experience and where not in possession of a degree must be willing to work towards a qualification of this level
Post graduate diploma in HR management or equivalent

Experience

Essential

Minimum of 4 years post graduate experience in a HR management or Advisor role, in a complex organisation
Experience of working in a unionised environment
Experience in the following: - oEmployment law oDiscipline, grievance and absence management oStaff development
Experience of supervising, motivating and developing staff

Values and behaviours

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Values and behaviours

Essential

Being at our best - professional and adaptable and takes pride in work
Making a difference - act with compassion, kindness and integrity towards everyone

Person Specification

Skills / competencies

Essential

Communicate effectively both internally and externally using a wide variety of techniques (written, verbal etc.)
Excellent written and communication skills to present and communicate complex information to staff, representatives and candidates
Ability to negotiate and influence persuasively, to command confidence and respect from internal colleagues, staff and representatives
Strong analytical, problem solving and reasoning skills
Ability to design and implement changes to improve systems and processes
Presentation and training skills
Planning and organisation skills
Report writing skills
Interviewing skills
Able to prioritise and work to tight timescales
Computer literate
Demonstrable compassionate and inclusive leadership
Experience in the application of HR processes
Demonstrable experience of line management responsibilities

Qualification and knowledge

Essential

Educated to degree level, with current equivalent experience and where not in possession of a degree must be willing to work towards a qualification of this level
Post graduate diploma in HR management or equivalent

Experience

Essential

Minimum of 4 years post graduate experience in a HR management or Advisor role, in a complex organisation
Experience of working in a unionised environment
Experience in the following: - oEmployment law oDiscipline, grievance and absence management oStaff development
Experience of supervising, motivating and developing staff

Values and behaviours

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Values and behaviours

Essential

Being at our best - professional and adaptable and takes pride in work
Making a difference - act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.