Job summary
The new role of Digital Contracts Manager has been created to ensure suppliers of key critical operational systems and services are held to account, providing the required quality of service and value for money.
This is a key role within the Digital Team reporting to the Head of Digital Services, delivering and managing Trust-wide Digital contracts.
Regular travel in your own vehicle may be required across the North West and occasionally nationally (subject to Agenda for Change terms and conditions) whilst a reduction in unnecessary journeys via the use of technology will be actively encouraged.
- Situational Judgement Test: 3rd-7th July
- Interview: 15th July
Main duties of the job
The post holder will be required to provide effective, professional and managerial leadership to ensure 3rd party suppliers perform against Service Level Agreements, achieve Key Performance Indicators and remain within budget.
The post holder will be responsible for the evaluation, procurement and contract management of major and critical digital systems, including Emergency Services Mobile Communications Programme (ESMCP) related systems.
Where required, the post holder will be responsible for the management of system developments and implementation within the scope of digital contract delivery.
The post holder will actively participate in the definition of the strategy for Digital to ensure exiting/future 3rd party contracts meet the changing requirements of service delivery for the Trust.
The post is responsible for the development of systems, policy and processes to underpin robust contract management and reporting frameworks. The role requires a high level of personal responsibility and autonomy to act within the delegated area of responsibility. The role involves operating in a complex, multidisciplinary environment and requires the highest level of inter-personal, communication and influencing and negotiation skills to ensure delivery of objectives.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you read the job description, detailing within the supporting information of your application as to how you meet the person specification, including the knowledge, skills, and experience that you have.
Job description
Job responsibilities
Please ensure that you read the job description, detailing within the supporting information of your application as to how you meet the person specification, including the knowledge, skills, and experience that you have.
Person Specification
Skills / Competencies
Essential
- Capable of effective planning over a medium and short-term planning horizon and with a high tolerance of uncertainty, ensuring the appropriate allocation of resources, early identification of risk through a continuously adapting project process.
- Able to evaluate and interpret a broad range of highly complex information sources quickly, generating insight and taking an evidence-based approach to decision making in circumstances where there are contradictory opinions or a broad range of possible actions available.
- Able to identify and mitigate risks, anticipate issues and create solutions on a daily basis in response to sudden unexpected demands.
- Advanced keyboard skills and competency in Microsoft Office Applications
Qualifications and Knowledge
Essential
- Comprehensive knowledge of contractual management
- Comprehensive knowledge of project and programme management principles for example Prince 2 and/or Managing Successful Programmes methodologies.
- Educated to Post-Graduate Level or equivalent level of experience working at a senior level in contract management.
- Evidence of continuing professional development
Experience
Essential
- Experience of managing and performance monitoring contracts with providers.
- Experience of leading, managing and delivering complex projects and contracts across organisational boundaries to plan and within budget.
- Experience of contributing to business planning, setting project vision, objectives, monitoring and reporting progress
- Experience of Interpretation of highly complex performance data and production of complex reports.
- Experience of managing a financial budget, including reporting and taking action on variance.
- Knowledge of working with partner organisations across the health and care system
- Experience of drafting briefing papers and reports at senior and board level.
- Experience of chairing meetings through developing agendas and providing structure to create robust partnership working.
- Experience of managing risks and reporting expected outcomes
- Experience in the application of HR processes
- Demonstrable experience of line management responsibilities.
Skills / Competencies
Essential
- The ability to communicate highly complex concepts and subject matter clearly, adapting approach for different audiences to ensure understanding of complex information; delivering presentations and reports to Senior Managers and formal trust boards in a professional and non-technical style
- Skilled communicator able to select from, and utilise, a range of developed negotiating and influencing strategies appropriate to different audiences and environments.
- Resilient and capable of sustaining themselves in a demanding, rapidly evolving working environment.
- The ability to remain calm under pressure, using highly developed communication skills in contentious or confrontational situations, such as challenging an organisation on the quality, impact and value of their input and holding others accountable to their actions.
- Able to work and make decisions autonomously, guided by principles and broad polices/regulations and takes action based on own interpretation.
- Able to develop, nurture and maintain key relationships and networks (including national) both internally and externally with a wide range of different stakeholders with complex and conflicting requirements.
- Demonstrable compassionate and inclusive leadership
Values and Behaviours
Essential
- Promotes the NHS Constitution and Values through personal behaviour and interaction with others and by the standards and example they set for those they work with
- Promotes value for tax-payers and the efficient use of public resources.
- Remains calm under pressure and leads potentially antagonistic negotiations with suppliers with a firm but fair approach, to ensure a favourable outcome for the trust
- Is aware of the impact of own behaviour on others and takes responsibility to address any personal development needs
- Promotes innovation, organisational learning and the sharing of best practice
- Acknowledges and is appreciative of the work of others and team effort
- Operates with integrity and treats partners, and colleagues with respect and dignity at all times.
- Constructively challenges and accepts constructive challenge from others.
- Leads by example, role modelling a supportive, inclusive culture, with a focus on quality and 'can do' attitude, inclusive management style, encouraging engagement and input from all levels within the organisation from national to local
- A mindful and decisive thinker who makes insightful and effective decisions based on known information and good business awareness
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone
Person Specification
Skills / Competencies
Essential
- Capable of effective planning over a medium and short-term planning horizon and with a high tolerance of uncertainty, ensuring the appropriate allocation of resources, early identification of risk through a continuously adapting project process.
- Able to evaluate and interpret a broad range of highly complex information sources quickly, generating insight and taking an evidence-based approach to decision making in circumstances where there are contradictory opinions or a broad range of possible actions available.
- Able to identify and mitigate risks, anticipate issues and create solutions on a daily basis in response to sudden unexpected demands.
- Advanced keyboard skills and competency in Microsoft Office Applications
Qualifications and Knowledge
Essential
- Comprehensive knowledge of contractual management
- Comprehensive knowledge of project and programme management principles for example Prince 2 and/or Managing Successful Programmes methodologies.
- Educated to Post-Graduate Level or equivalent level of experience working at a senior level in contract management.
- Evidence of continuing professional development
Experience
Essential
- Experience of managing and performance monitoring contracts with providers.
- Experience of leading, managing and delivering complex projects and contracts across organisational boundaries to plan and within budget.
- Experience of contributing to business planning, setting project vision, objectives, monitoring and reporting progress
- Experience of Interpretation of highly complex performance data and production of complex reports.
- Experience of managing a financial budget, including reporting and taking action on variance.
- Knowledge of working with partner organisations across the health and care system
- Experience of drafting briefing papers and reports at senior and board level.
- Experience of chairing meetings through developing agendas and providing structure to create robust partnership working.
- Experience of managing risks and reporting expected outcomes
- Experience in the application of HR processes
- Demonstrable experience of line management responsibilities.
Skills / Competencies
Essential
- The ability to communicate highly complex concepts and subject matter clearly, adapting approach for different audiences to ensure understanding of complex information; delivering presentations and reports to Senior Managers and formal trust boards in a professional and non-technical style
- Skilled communicator able to select from, and utilise, a range of developed negotiating and influencing strategies appropriate to different audiences and environments.
- Resilient and capable of sustaining themselves in a demanding, rapidly evolving working environment.
- The ability to remain calm under pressure, using highly developed communication skills in contentious or confrontational situations, such as challenging an organisation on the quality, impact and value of their input and holding others accountable to their actions.
- Able to work and make decisions autonomously, guided by principles and broad polices/regulations and takes action based on own interpretation.
- Able to develop, nurture and maintain key relationships and networks (including national) both internally and externally with a wide range of different stakeholders with complex and conflicting requirements.
- Demonstrable compassionate and inclusive leadership
Values and Behaviours
Essential
- Promotes the NHS Constitution and Values through personal behaviour and interaction with others and by the standards and example they set for those they work with
- Promotes value for tax-payers and the efficient use of public resources.
- Remains calm under pressure and leads potentially antagonistic negotiations with suppliers with a firm but fair approach, to ensure a favourable outcome for the trust
- Is aware of the impact of own behaviour on others and takes responsibility to address any personal development needs
- Promotes innovation, organisational learning and the sharing of best practice
- Acknowledges and is appreciative of the work of others and team effort
- Operates with integrity and treats partners, and colleagues with respect and dignity at all times.
- Constructively challenges and accepts constructive challenge from others.
- Leads by example, role modelling a supportive, inclusive culture, with a focus on quality and 'can do' attitude, inclusive management style, encouraging engagement and input from all levels within the organisation from national to local
- A mindful and decisive thinker who makes insightful and effective decisions based on known information and good business awareness
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
.png){kind=logo}
