Job summary
An exciting opportunity has arisen for a Service Delivery Assurance Manager to work within the Assurance Department responsible for ensuring third party ambulance, taxi and section 19 (not for profit) organisations meet the NWAS service requirements across PES, PTS and 111.
Situational Judgement Test: 10th May-15th May
Assessment Centre & Professional Discussion: 13th June
Main duties of the job
Being responsible for the effective governance and assurance management of third party providers, the post holder will have opportunities for working on their own initiative, identifying opportunities for enhancing processes such as third party provider organisation and vehicle inspections, compliance with NWAS Patient Group Directives, etc. whilst also identifying and implementing service improvements for third party providers.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Person Specification
Qualifications and Knowledge
Essential
- Educated to degree level or equivalent experience.
- Relevant management qualification or equivalent supervisory / general experience
- Evidence of relevant CPD
Experience
Essential
- Experience of financial and budget management.
Skills / Competencies
Essential
- Excellent verbal and written communication skill, ability to receive and provide complex, sensitive and contentious information
- Ability to manage a heavy workload and work effectively during busy periods.
- Strong team-working and interpersonal skills
- Ability to motivate, performance manage and develop teams and individuals.
- Decision maker, with ability to adapt decision making to meet needs of the situation.
- Computer literate with practical knowledge of Microsoft office applications and understanding of databases.
- Full driving licence
Experience
Essential
- Able to work on own initiative
- Ability to organise busy workloads.
- Service development and improvement
- Experience / knowledge of Paramedic Emergency Service (PES) operations and knowledge of Emergency Operations Control (EOC) practices
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
Values and Behaviours
Essential
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
Person Specification
Qualifications and Knowledge
Essential
- Educated to degree level or equivalent experience.
- Relevant management qualification or equivalent supervisory / general experience
- Evidence of relevant CPD
Experience
Essential
- Experience of financial and budget management.
Skills / Competencies
Essential
- Excellent verbal and written communication skill, ability to receive and provide complex, sensitive and contentious information
- Ability to manage a heavy workload and work effectively during busy periods.
- Strong team-working and interpersonal skills
- Ability to motivate, performance manage and develop teams and individuals.
- Decision maker, with ability to adapt decision making to meet needs of the situation.
- Computer literate with practical knowledge of Microsoft office applications and understanding of databases.
- Full driving licence
Experience
Essential
- Able to work on own initiative
- Ability to organise busy workloads.
- Service development and improvement
- Experience / knowledge of Paramedic Emergency Service (PES) operations and knowledge of Emergency Operations Control (EOC) practices
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
Values and Behaviours
Essential
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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