Job summary
NWAS Resilience Officer (ICC and Greater Manchester Area)
- Hours: 37.5 hours per week
- Band: 6 plus on call allowance
- Location: Estuary Point / Ashburton Point
- Job Type: Permanent
- Closing Date: 24th April
- Assessment centre/professional discussion - W/C 1st May
An exciting opportunity has arisen to join the Trust Resilience Team working as a Resilience Officer in either our Integrated Contact Centres (ICC) or covering the Greater Manchester Area. Reporting to a Resilience Manager, the Resilience Officer will work with other Resilience Officers and Resilience Managers with various areas of focus including Business Continuity, Quality Assurance and Improvement, and LRF area cover. They will work within the Contingency Planning Team alongside Special Operations and the Command and Resilience Education Team.
Please note, both person specifications are identical and you are invited to apply for both vacancies simultaneously. Following the completion of the recruitment process, the successful candidates will be given a choice of preference (i.e. the GM or ICC post), with first choice going to the highest scoring applicants.
This is an excellent opportunity for the post holder to be part of a team of multiskilled staff working in a varied EPRR environment across the regional footprint of the North West Ambulance Service.
Main duties of the job
The post holder will be responsible for supporting the Trust to maintain its legislative standards as per the Civil Contingencies Act and NHS England Core Standards. This includes internal planning while linking with external stakeholders to ensure robust and effective processes are in place to support patient and staff safety in complex and major incidents. The focus of delivery for this role will be the ICCs.
They will also be responsible for inter-agency liaison and decision making on behalf of NWAS with regards Integrated Emergency Management (IEM) matters such as risk assessment, contingency planning, validation of emergency arrangements and the design and delivery of multi-agency training and exercise.
As a Trust Loggist the postholder will be part of the Trusts on-call rota to support commanders in recording their decision making.
This is an excellent opportunity for the post holder to be part of a team of multiskilled staff working in a varied EPRR environment across the regional footprint of the North West Ambulance Service.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Person Specification
Skills / competencies
Essential
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Able to communicate across wide demographic boundaries in an appropriate manner
- Respects and applies patient confidentiality at all times
- Able to operate all equipment, within scope of practice, safely and in accordance with Trust policy, procedures, and protocols
- Highly developed interpersonal skills with the ability to effectively communicate and influence decision making with senior management both internally and with external partners
- Proven presentation skills, experience of training design and delivery
- Ability to analyse, evaluate and summarise highly complex data and act independently
- Excellent verbal and written communication skills
- Report writing abilities
- Ability to present complex information to Strategic Tactical and Operational level management teams to promote understanding and enhance decision making both internal to NWAS and to partner agencies
- Understanding of Risk, processes and controls both internally and external in the multi-agency field
- Professional credibility, ability to represent Trust interests in local, regional, and national professional groups
- Analytical and problem-solving skills with the ability to act on decisions
- Excellent planning and organisation skills
- Flexibility to respond to emerging needs in Trust as part of the Trusts on call team
- Ability to influence and motivate at all levels, approachable and supportive, ability to work within a team
- Valid Licence for use in the UK and access to a vehicle for work use OR ability to travel between sites using other means within reasonable timescales
Qualification and knowledge
Essential
- Educated to Degree level or equivalent educational standard, professional qualifications, or relevant experience.
- Diploma in Emergency Planning (or higher) or willingness to work towards in post
- A nationally recognised Training Qualification
- Relevant training to maintain National Occupational Standards as Loggist e.g.UK HSA Loggist Course attendance.
- Security Clearance to SC Level via the Defence business Services National Security Vetting
- Relevant external training to maintain continued professional development (e.g., Emergency Planning College Courses)
Experience
Essential
- Appropriate attendance at the Emergency Planning College relating to emergency planning and management e.g. Safety at Sports Grounds and Safety Advisory Groups
- Subject matter expert in relation to Event and Sports Grounds
- Awareness and understanding of; o Multi-agency roles and responsibilities o Working knowledge of the capabilities of the NHS o Command and Control o COMAH o MTA Response o Major Incident plan and its implementation o CBRNE Decontamination Capabilities (NARU National Command Specification) o Hazardous Area Response Team (HART) and their capabilities
- Significant experience of developing and managing contingency plans, risk assessments and emergency planning in an operational and tactical setting.
- Having understanding of: o Emergency preparedness and contingency planning o Training and exercises o Business Continuity o Risk assessment o Liaison with local, regional and national leads both internally and externally
- Thorough knowledge of requirements of legislation, in particular the Civil Contingencies Act, Health and Social Care Act and Health and Safety at Work Act
- Thorough knowledge of current best practice and emerging threats
- Knowledge of Business Continuity Planning
- Significant experience of working to targets and short deadlines where the work load is unpredictable
- Knowledge and experience of the current mobilisation and response models within the Trust
- Experience in presenting to a large multi-disciplinary audience
- Understanding of incident learning through ambulance service and joint operational learning platforms
Values and behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Person Specification
Skills / competencies
Essential
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Able to communicate across wide demographic boundaries in an appropriate manner
- Respects and applies patient confidentiality at all times
- Able to operate all equipment, within scope of practice, safely and in accordance with Trust policy, procedures, and protocols
- Highly developed interpersonal skills with the ability to effectively communicate and influence decision making with senior management both internally and with external partners
- Proven presentation skills, experience of training design and delivery
- Ability to analyse, evaluate and summarise highly complex data and act independently
- Excellent verbal and written communication skills
- Report writing abilities
- Ability to present complex information to Strategic Tactical and Operational level management teams to promote understanding and enhance decision making both internal to NWAS and to partner agencies
- Understanding of Risk, processes and controls both internally and external in the multi-agency field
- Professional credibility, ability to represent Trust interests in local, regional, and national professional groups
- Analytical and problem-solving skills with the ability to act on decisions
- Excellent planning and organisation skills
- Flexibility to respond to emerging needs in Trust as part of the Trusts on call team
- Ability to influence and motivate at all levels, approachable and supportive, ability to work within a team
- Valid Licence for use in the UK and access to a vehicle for work use OR ability to travel between sites using other means within reasonable timescales
Qualification and knowledge
Essential
- Educated to Degree level or equivalent educational standard, professional qualifications, or relevant experience.
- Diploma in Emergency Planning (or higher) or willingness to work towards in post
- A nationally recognised Training Qualification
- Relevant training to maintain National Occupational Standards as Loggist e.g.UK HSA Loggist Course attendance.
- Security Clearance to SC Level via the Defence business Services National Security Vetting
- Relevant external training to maintain continued professional development (e.g., Emergency Planning College Courses)
Experience
Essential
- Appropriate attendance at the Emergency Planning College relating to emergency planning and management e.g. Safety at Sports Grounds and Safety Advisory Groups
- Subject matter expert in relation to Event and Sports Grounds
- Awareness and understanding of; o Multi-agency roles and responsibilities o Working knowledge of the capabilities of the NHS o Command and Control o COMAH o MTA Response o Major Incident plan and its implementation o CBRNE Decontamination Capabilities (NARU National Command Specification) o Hazardous Area Response Team (HART) and their capabilities
- Significant experience of developing and managing contingency plans, risk assessments and emergency planning in an operational and tactical setting.
- Having understanding of: o Emergency preparedness and contingency planning o Training and exercises o Business Continuity o Risk assessment o Liaison with local, regional and national leads both internally and externally
- Thorough knowledge of requirements of legislation, in particular the Civil Contingencies Act, Health and Social Care Act and Health and Safety at Work Act
- Thorough knowledge of current best practice and emerging threats
- Knowledge of Business Continuity Planning
- Significant experience of working to targets and short deadlines where the work load is unpredictable
- Knowledge and experience of the current mobilisation and response models within the Trust
- Experience in presenting to a large multi-disciplinary audience
- Understanding of incident learning through ambulance service and joint operational learning platforms
Values and behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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