Job summary
In line with the Digital Strategy and Strategy for Urgent and Emergency Care, you as part of a team will work to maintain and develop the organisation's ICT infrastructure to support critical operations of the Trust and provide supporting advice on technical issues as required.
Be Think Do is our leadership philosophy.
NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate our Be Think Do behaviours. The stage to finding the right candidate for the six-month position will include a professional discussion.
Closing Date: 22.03.2024
Situational Judgement Test: 26.03.2024-31.03.2024
Assessment Centre/Professional Discussion: W/C 08.04.2024
Main duties of the job
- To provide risk management against the trust deliverables;
- To lead and mentor your team, maintaining specialist skills and knowledge to build adequate resilience within the Trust
- The support the trusts capital plan deliverables;
- To be part of a team providing Out of Hours On-call services to the Trust across the full range of IT services.
- Involved in technical project planning, architecture and implementation for all infrastructure related projects and initiatives globally.
- To undertake individuals KSF reviews and maintain compliance against the mandatory training register;
- To support strategic projects to financial planning, timescale planning and outcome deliverables;
- To maintain customer relationships throughout the whole of NWAS;
- To manage compliance with HSE for all NWAS and visiting people within the ICT environment.
The successful candidate will be expected to manage, troubleshoot and resolve complex system related issues quickly in order to provide efficient and effective user support.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Person Specification
Skills / competencies
Essential
- Effective communication of complex and multi-stranded support service issues to staff at all levels
- Independent liaison with external specialists and technical consultants within specialist area
- Understand, interpret, supply and present highly complex and sensitive information in a variety of ways both verbally and non-verbally
- Ability to provide leadership, have strong verbal and communication skills, IT systems awareness, good analytical skills, and ability to work autonomously and work under pressure to high profile deadlines
- Evidence of appropriate skills in training and development
- Ability to analyse, interpret and summaries very complex data
- Ability to communicate and present complex information in a clear and concise manner
- Ability to negotiate with people that may be resistant to the implementation of a project or change
- Ability to gain commitment of others through the use of effective persuasion skills and techniques
- Ability to work in partnership with other professionals
- Ability to work under pressure and be able to deliver to challenging deadlines
- Develop business cases and present them clearly at senior management level
- Able to communicate across wide demographic boundaries in an appropriate manner
- Strong management, motivational and leadership skills
- Respects and applies patient confidentiality at all times
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Able to communicate across wide demographic boundaries in an appropriate manner
- Strong management, motivational and leadership skills
- Respects and applies patient confidentiality at all times
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Qualification and knowledge
Essential
- Educated to Masters level or equivalent relevant demonstrable experience
- ITIL Foundation and ITIL Expert certification
- Leadership qualification
- Coaching/mentoring award
- Evidence of continued personal and professional development
- ISEB Information Security or equivalent
Experience
Essential
- Significant demonstrable experience of Service desk Management delivery
- Experience of managing a team
- Stakeholder engagement and relationship management at a senior level including influence and negotiation at corporate/strategic level internally and externally
- Comprehensive knowledge of change and incident management
- Demonstrable experience of using Microsoft software packages
- Managing team performance appropriately and successfully
- Successful management of budgets
- Developing, implementing and maintaining organisational policies and strategies
- Experience of managing large scale change projects, including developing project plans and managing their implementation
- Developing business cases and presentation to relevant bodies
- Experience of managing and leading meetings
- Experience of managing risk and developing strategies to minimise/overcome
- Experience of designing and facilitating training and development programmes
Values and behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Person Specification
Skills / competencies
Essential
- Effective communication of complex and multi-stranded support service issues to staff at all levels
- Independent liaison with external specialists and technical consultants within specialist area
- Understand, interpret, supply and present highly complex and sensitive information in a variety of ways both verbally and non-verbally
- Ability to provide leadership, have strong verbal and communication skills, IT systems awareness, good analytical skills, and ability to work autonomously and work under pressure to high profile deadlines
- Evidence of appropriate skills in training and development
- Ability to analyse, interpret and summaries very complex data
- Ability to communicate and present complex information in a clear and concise manner
- Ability to negotiate with people that may be resistant to the implementation of a project or change
- Ability to gain commitment of others through the use of effective persuasion skills and techniques
- Ability to work in partnership with other professionals
- Ability to work under pressure and be able to deliver to challenging deadlines
- Develop business cases and present them clearly at senior management level
- Able to communicate across wide demographic boundaries in an appropriate manner
- Strong management, motivational and leadership skills
- Respects and applies patient confidentiality at all times
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Able to communicate across wide demographic boundaries in an appropriate manner
- Strong management, motivational and leadership skills
- Respects and applies patient confidentiality at all times
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Qualification and knowledge
Essential
- Educated to Masters level or equivalent relevant demonstrable experience
- ITIL Foundation and ITIL Expert certification
- Leadership qualification
- Coaching/mentoring award
- Evidence of continued personal and professional development
- ISEB Information Security or equivalent
Experience
Essential
- Significant demonstrable experience of Service desk Management delivery
- Experience of managing a team
- Stakeholder engagement and relationship management at a senior level including influence and negotiation at corporate/strategic level internally and externally
- Comprehensive knowledge of change and incident management
- Demonstrable experience of using Microsoft software packages
- Managing team performance appropriately and successfully
- Successful management of budgets
- Developing, implementing and maintaining organisational policies and strategies
- Experience of managing large scale change projects, including developing project plans and managing their implementation
- Developing business cases and presentation to relevant bodies
- Experience of managing and leading meetings
- Experience of managing risk and developing strategies to minimise/overcome
- Experience of designing and facilitating training and development programmes
Values and behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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