PTS Controller/Planner

North West Ambulance Service NHS Trust

This job is now closed

Job summary

Band 3 - Full Time rostered shift patterns - covering 365 days

Vacancies at - Estuary Point, Speke, Liverpool

Opportunities have arisen for the position of a PTS Controller / Planner within the North West Ambulance Patient Transport Service based in their Liverpool PTS Control Room.

We are looking for dynamic individuals who work well within a team, have excellent listening, communication, and customer service skills, and thrive in a fast moving and at times, challenging environment. You must be able to demonstrate an understanding and empathetic nature to deliver the high standard of patient care expected from NWAS.

You must be able to work to performance targets and be productive whilst always remaining consistent and professional. Change and innovation is a big part of PTS and it is essential that you can adapt to change and embrace development and opportunities.

Main duties of the job

The successful candidates will be responsible for allocating and planning patient journeys in a non-emergency situation, but within the guidelines of the PTS contract. Due to the fast paced nature of this role you will be expected to be able to integrate into an established, fast, dynamic team, whilst also being able to work unsupervised after training. It is essential that the candidate is I.T. literate, has excellent communication skills, can think logically as well as imaginatively, are a good problem solver and can work well under pressure.

The relevant training will be offered to the successful candidates.

Interested candidates are invited to apply outlining any relevant experience and qualities required for this role.

NWAS is an inclusive employer and welcomes applications from all underrepresented groups to ensure our workforce reflects the diversity of the communities we serve.

Lesley Mellis is available to answer any questions you may have regarding this position via email lesley.mellis@nwas.nhs.uk or 07812305703

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

17 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4129

Job locations

Estuary Point

Liverpool

L24 8RL

Job description

Job responsibilities

Please ensure that you have read the full Job description and Person Specification before applying for this role.

Job description

Job responsibilities

Please ensure that you have read the full Job description and Person Specification before applying for this role.

Person Specification

Skills and Abilities

Essential

Ability to use keyboard
Excellent verbal and written communication skills
Excellent telephone skills
Customer service awareness

Knowledge and Experience

Essential

Inputting and accessing data from PC-based databases
Dealing with members of the general public in a busy environment
Knowledge of PTS Service Delivery
Experience of a customer-focused environment

Personal Attributes

Essential

Ability to confidently communicate with ambulance staff, peers and other external stakeholders as appropriate for the post
Highly motivated
Ability to use own initiative and make decisions
Adaptable
Ability to embrace change
Flexible
Ability to work under pressure in a charged environment

Person Specification

Skills and Abilities

Essential

Ability to use keyboard
Excellent verbal and written communication skills
Excellent telephone skills
Customer service awareness

Knowledge and Experience

Essential

Inputting and accessing data from PC-based databases
Dealing with members of the general public in a busy environment
Knowledge of PTS Service Delivery
Experience of a customer-focused environment

Personal Attributes

Essential

Ability to confidently communicate with ambulance staff, peers and other external stakeholders as appropriate for the post
Highly motivated
Ability to use own initiative and make decisions
Adaptable
Ability to embrace change
Flexible
Ability to work under pressure in a charged environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information