Job summary
North West Ambulance Service Vacancy:
Safety Learning Officer
Pay band 6
Permanent post
37.5 hours per week.
Our vision is to be the best ambulance service in the UK by delivering the right care, at the right time, in the right place, every time. We serve more than seven million people across approximately 5,400 square miles - the communities of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire and Glossop (Derbyshire).We receive approximately 1.3 million 999 calls and respond to over a million emergency incidents each year. We make 1.5 million patient transport journeys every year for those who require non-emergency transport to and from healthcare appointments. We deliver the NHS 111 service across the region for people who need medical help or advice, handling more than 1.5 million calls every year. We employ around 6,300 staff in over 300 different roles.
Main duties of the job
As part of the Quality, Innovation and Improvement Directorate, this role will support the improvement of safety within the organisation by:
- Supporting the assessment and development of safety culture
- Supporting the delivery of safety learning across the organisation from a range of insights including serious incidents/patient safety incident investigations, incidents, complaints, coroners, external organisations, regional/national reports and learning from excellence.
- Contribution to the design of safer systems and quality improvement projects relating to safety
- Working with a range of internal and external key stakeholders to improve safety
- Contribution to the development of innovative learning materials and platforms for sharing knowledge through a range of methods such as case studies, skills drills, improvement tools, best practice and research.
- Provide general support and assistance to the Patient Safety Specialist and other leaders in the Quality Management Team, as well as the wider organisation
- Support the organisation to maintain CQC compliance in relation to safety
- Support the development and implementation of safety related policies and procedures
- Responsible for the planning of /teaching/delivery of core training on a range of subjects or specialist training (for example Patient Safety Training)
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Applications are welcomed from individuals who wish to job share or remain part operational as part of duties within the North West Ambulance Service. For more information about this opportunity or to arrange an informal discussion, please contact Carly Manning (Patient Safety Specialist/Deputy Chief of Regulatory Compliance) at Carly.manning@nwas.nhs.uk or Michael Spry (Senior Patient Safety Learning Manager) at Michael.spry@nwas.nhs.uk
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Applications are welcomed from individuals who wish to job share or remain part operational as part of duties within the North West Ambulance Service. For more information about this opportunity or to arrange an informal discussion, please contact Carly Manning (Patient Safety Specialist/Deputy Chief of Regulatory Compliance) at Carly.manning@nwas.nhs.uk or Michael Spry (Senior Patient Safety Learning Manager) at Michael.spry@nwas.nhs.uk
Person Specification
Essential Qualifications
Essential
- Educated to degree level in relevant subject or equivalent practical experience.
- Strong evidence of continuing personal & professional development.
Desirable
- Further training in Patient Safety or Health and Safety.
- Clinical Qualification.
Knowledge, Skills & Experience
Essential
- Excellent written and verbal communication skills to produce accurate correspondences.
- Effectively communicate complex information.
- Able to communicate across wide demographic boundaries in an appropriate manner.
- Excellent, effective organisation and planning skills.
- Ability to work under pressure.
- Excellent analytical and problem solving skills.
- Creative approach to problem solving.
- Ability to meet tight deadlines, working under own initiative.
- Ability to pay attention to detail and produce accurate work to a high level of excellence .
- Ability to work well within a multi-disciplinary team environment.
- Ability to build strong working relationships with a range of stakeholders.
- Ability to negotiate with internal stakeholders at all levels including Senior Managers.
- Ability to manage and resolve conflict as required.
- Ability to influence others.
- Ability to persuade, motivate and empathise with others.
- Ability to resolve complex queries using tact, diplomacy and advanced.
- Team worker with ability to prioritise own work.
- Ability to deliver bespoke system user training.
- Strong IT skills, including use of Microsoft Office, Internet and email systems.
- Ability to work flexibly.
- Ability to maintain confidentiality and deal with situations in a sensitive manner.
- Strong management, motivational and leadership skills.
- Respects and applies patient confidentiality at all times.
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
- Ability to plan a range of complex activities and programmes in relation to learning from a range of insights such as incidents, complaints, coroners, compliments etc
- 3 years' experience working in an NHS or similar setting
Personal Attributes
Essential
- Flexible and highly motivated.
- Project a professional image.
- Commitment to improving quality of patient care.
- A team worker with ability to work on own initiative to meet the needs of others.
- Expected to be able to frequently concentrate for prolonged periods of time. to deliver required tasks
- Must be able to work flexibly with occasional need to work unsocial hours.
Physical & Mental Requirements
Essential
- Physical Effort Combination of sitting, standing and walking. Frequent requirement to use VDU.
- Mental Effort Frequent requirement for concentration e.g. answering queries; work pattern is unpredictable.
- Emotional Effort Exposure to emotional circumstances is rare but the individual may be exposed to adverse event reporting.
- Working Conditions Office conditions / Home working Ability to travel between NWAS sites.
Person Specification
Essential Qualifications
Essential
- Educated to degree level in relevant subject or equivalent practical experience.
- Strong evidence of continuing personal & professional development.
Desirable
- Further training in Patient Safety or Health and Safety.
- Clinical Qualification.
Knowledge, Skills & Experience
Essential
- Excellent written and verbal communication skills to produce accurate correspondences.
- Effectively communicate complex information.
- Able to communicate across wide demographic boundaries in an appropriate manner.
- Excellent, effective organisation and planning skills.
- Ability to work under pressure.
- Excellent analytical and problem solving skills.
- Creative approach to problem solving.
- Ability to meet tight deadlines, working under own initiative.
- Ability to pay attention to detail and produce accurate work to a high level of excellence .
- Ability to work well within a multi-disciplinary team environment.
- Ability to build strong working relationships with a range of stakeholders.
- Ability to negotiate with internal stakeholders at all levels including Senior Managers.
- Ability to manage and resolve conflict as required.
- Ability to influence others.
- Ability to persuade, motivate and empathise with others.
- Ability to resolve complex queries using tact, diplomacy and advanced.
- Team worker with ability to prioritise own work.
- Ability to deliver bespoke system user training.
- Strong IT skills, including use of Microsoft Office, Internet and email systems.
- Ability to work flexibly.
- Ability to maintain confidentiality and deal with situations in a sensitive manner.
- Strong management, motivational and leadership skills.
- Respects and applies patient confidentiality at all times.
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
- Ability to plan a range of complex activities and programmes in relation to learning from a range of insights such as incidents, complaints, coroners, compliments etc
- 3 years' experience working in an NHS or similar setting
Personal Attributes
Essential
- Flexible and highly motivated.
- Project a professional image.
- Commitment to improving quality of patient care.
- A team worker with ability to work on own initiative to meet the needs of others.
- Expected to be able to frequently concentrate for prolonged periods of time. to deliver required tasks
- Must be able to work flexibly with occasional need to work unsocial hours.
Physical & Mental Requirements
Essential
- Physical Effort Combination of sitting, standing and walking. Frequent requirement to use VDU.
- Mental Effort Frequent requirement for concentration e.g. answering queries; work pattern is unpredictable.
- Emotional Effort Exposure to emotional circumstances is rare but the individual may be exposed to adverse event reporting.
- Working Conditions Office conditions / Home working Ability to travel between NWAS sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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