Job summary
Are you looking for a new career? One where you can really make a difference? North West Ambulance Service can offer you this and much more!
The Role: NHS 111 Health Advisors take a variety of incoming calls from patients, providing them with an appropriate response to their urgent healthcare needs. This could mean booking a GP appointment, advising them to attend an out of hour's service or even dispatching an ambulance! It is a challenging, exciting and extremely rewarding role working based in a call centre with a difference - where no two shifts are the same!
We are looking for candidates who are:
- Good communicators with an excellent telephone manner.
- Organised with a strong attention to detail
- Good administration skills and enjoy working in a fast paced environment.
- Computer literate - including inputting and accessing Windows based packages together with a high standard of keyboard skills.
- Resilient, highly motivated and passionate about delivering quality patient care.
- Educated to GCSE level or equivalent vocational q
Main duties of the job
What we offer in return:
- Basic salary of £21,730 - £23,777 pro rata plus unsocial hour's allowances for working evenings and weekends.
- 27 days annual leave per year pro rata, which increases dependant on service
- Training and support from our dedicated education team.
- A nationally recognised qualification in NHS Pathways Licence.
- Access to numerous further opportunities within NWAS and the NHS.
- Enrolment into the NHS Pension Scheme.
- NHS Discounts in 200+ stores including Holidays, Days Out, Restaurants, Clothing and Car Insurance!
About us
More Details: The 111 Call Centre function makes a vital contribution to the provision of first-class patient care, 24 hours per day, 7 days per week.You will be responsible for the assessment of symptoms, using a clinical software tool in order to signpost and transfer patients to appropriate providers. Full on the job training will be given and an excellent career structure is available for future career progression.
We are currently recruiting positions for 30 and 37.5 hours working between 0800-0200, Monday-Sunday. Candidates must be fully flexible and be able to work any shifts within these hours
The post holder must be available to work a minimum of 6/8 weekend shifts per month and complete a 6 week Full Time training course starting 27th March 2023.
Interviews will be held on Saturday 4th February 2023 via MS Teams, with successful candidates being invited to an Open Day whilst being on-boarded.
Previous applicants need not apply.
Job description
Job responsibilities
Still interested? For further details please look at the Job Description and Person Specification attached to this advert on the right hand side. We look forward to receiving your application.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job description
Job responsibilities
Still interested? For further details please look at the Job Description and Person Specification attached to this advert on the right hand side. We look forward to receiving your application.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Person Specification
Values and Behaviours
Essential
- Ability to work effectively in a team, providing support and leadership as appropriate, to achieve shared goals.
Skills & Experience
Essential
- Evidence of delivering successfully in a customer focused environment.
- Keyboard / data entry skills.
- Providing a service directly to the public with a significant proportion of time spent dealing with enquiries over the telephone.
Desirable
- Call centre experience.
- Experience of working in a health or social care field.
Education/Knowledge
Essential
- 5 GCSE's ( one of which must be English ) or equivalent or relevant previous experience
Person Specification
Values and Behaviours
Essential
- Ability to work effectively in a team, providing support and leadership as appropriate, to achieve shared goals.
Skills & Experience
Essential
- Evidence of delivering successfully in a customer focused environment.
- Keyboard / data entry skills.
- Providing a service directly to the public with a significant proportion of time spent dealing with enquiries over the telephone.
Desirable
- Call centre experience.
- Experience of working in a health or social care field.
Education/Knowledge
Essential
- 5 GCSE's ( one of which must be English ) or equivalent or relevant previous experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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