EOC Dispatcher - Manchester

North West Ambulance Service NHS Trust

This job is now closed

Job summary

EOC Dispatcher - open to Internal and external applicants, training will be given.

Locations: Manchester and Preston areas - This advertisement is for the Manchester Area.

Please read Detailed job description and main responsibilities regarding interview and training locations.

Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Emergency Operations Centres in Liverpool, Manchester, and Preston. Working alongside 999 call handlers, you will be responsible for dispatching emergency resources and communicating via radio with our paramedics and other emergency responders.

The Emergency Operations Centres receive emergency calls and dispatch ambulances 24 hours per day, seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include night shifts, weekend shifts and bank holidays, including religious festivals.

Main duties of the job

The Emergency Operations Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure. No previous medical knowledge is needed and a full training package will be provided

Working for your organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

Date posted

21 December 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4082

Job locations

Manchester

M14 7LU

Job description

Job responsibilities

Successful applicants will need to commit to four weeks of training. The training course will commence on:

Monday 1 April 2024 in Manchester

During the first week of the training course, candidates will complete observation of the various roles at one of the Emergency Operations Centres.

The training package will involve a variety of daytime and late shifts.

Salary NHS Agenda for Change, Band 4, £25,147 plus unsocial hours payment.

Assessment Centres will be held in Manchester onSaturday 3 February 2024. Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.

Job description

Job responsibilities

Successful applicants will need to commit to four weeks of training. The training course will commence on:

Monday 1 April 2024 in Manchester

During the first week of the training course, candidates will complete observation of the various roles at one of the Emergency Operations Centres.

The training package will involve a variety of daytime and late shifts.

Salary NHS Agenda for Change, Band 4, £25,147 plus unsocial hours payment.

Person Specification

Skills and Abilities

Essential

Excellent keyboard and computer skills evidenced by the ability to effectively input and access information to/from the IT systems
Developed communication and interpersonal skills
Excellent listening and communication skills
Ability to 'multi-task' and prioritise effectively
Problem solving skills
Planning and organisation skills
Ability to make dynamic decisions under pressure
Ability to work on own initiative and to follow protocols as appropriate
Ability to maintain confidentiality
Effective team member
Strong work ethic
Self disciplined and motivated to improve patient care
Demonstrate an understanding of managing a safe working environment

Qualifications /Attainments

Essential

Educated to GCSE standard or above, or equivalent vocational qualifications

Desirable

Evidence of continuous professional development

Knowledge/ Experience

Desirable

Experience of working within an emergency control environment
Experience of working within a call centre

General / Personal

Essential

Ability to work unsocial hours/shift pattern
Good attendance record
Present a professional image

Person Specification

Skills and Abilities

Essential

Excellent keyboard and computer skills evidenced by the ability to effectively input and access information to/from the IT systems
Developed communication and interpersonal skills
Excellent listening and communication skills
Ability to 'multi-task' and prioritise effectively
Problem solving skills
Planning and organisation skills
Ability to make dynamic decisions under pressure
Ability to work on own initiative and to follow protocols as appropriate
Ability to maintain confidentiality
Effective team member
Strong work ethic
Self disciplined and motivated to improve patient care
Demonstrate an understanding of managing a safe working environment

Qualifications /Attainments

Essential

Educated to GCSE standard or above, or equivalent vocational qualifications

Desirable

Evidence of continuous professional development

Knowledge/ Experience

Desirable

Experience of working within an emergency control environment
Experience of working within a call centre

General / Personal

Essential

Ability to work unsocial hours/shift pattern
Good attendance record
Present a professional image

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.