Job summary
Are you looking for a new career? One where you can really make a difference?
Being an NWAS Call Handler is more than just answering calls, it's about providing an appropriate response to our patients urgent health care needs, offering advice and reassurance and signposting or transferring to appropriate providers.
Covering the whole of the North West of England, NWAS call handlers deal with both non-emergency and emergency calls, meaning you could be booking a GP appointment, advising patients to attend an out of hours service or even dispatching an ambulance.
NWAS call handlers provide a vital contribution to the provision of first class patient care, 24 hours a day, 7 days a week, 365 days a year. You will be responsible for the assessment of clinical symptoms with the ability to document patient information quickly and accurately, therefore computer / data input skills are essential in the role.
On a typical weekday we receive around 6000 calls and up to 10,00 calls per day at the weekend. The role requires working under pressure and can be challenging however knowing you have made a difference makes this an exciting and extremely rewarding role, where no two shifts are the same.
Main duties of the job
What you'll benefit from:
- Basic Salary range £22,816 - £24,336 + unsocial hours payments
- 27 days annual leave per year pro rata, which increases with service
- Enrolment into the NHS Pension Scheme
- A nationally recognised qualification in NHS Pathways Licence
- Free onsite parking
- Access to extensive blue light discounts
- Full training and support by our dedicated education team and an excellent career structure for future progression
We are looking for candidates who are:
- Good communicators with an excellent telephone manner
- Organised with a strong attention to detail
- Good administration skills and enjoy working in a fast paced environment
- Computer literate - including inputting and accessing Windows based packages together with a high standard of keyboard skills
- Resilient, highly motivated and passionate about delivering quality patient care
- Educated to GCSE level or equivalent vocational qualifications
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
We are currently recruiting positions for between 18-37.5 hours at Estuary Point, Speke, Liverpool.
Part Time Choose your own hours
- Monday to Friday start times from 1600
- Saturday and Sunday start times from 0800
- Minimum 4 hour shift, Maximum 7.5 hour shift
- Must be available to work Saturday and Sunday every other weekend
Full Time Choose your own hours
- Monday to Friday start times from 1600/1700/1800
- Saturday and Sunday start times from 0800
- Must be available to work 5/8 weekend shifts per month
- Can accommodate a 4 or 5 day working week
The post holder must be available to attend and complete a 7 week Full Time training course starting 15th January 2024.
Still Interested?
Applications will be shortlisted on Thursday 26th October 2023.
If your application is shortlisted you will be required to undertake a short on line assessment to be completed by midnight Monday 30 October 2023, with interviews being held on at our call centre in Estuary Point Liverpool on Saturday 4 November 2023.
Candidates who are successful at interview will be invited to an Open Day whilst being onboarded.
For further details please look at the Job Description, Person Specification and Factsheet attached to this advert.
Come and join our team, be valued for the work you do and make a real difference in peoples lives.
Job description
Job responsibilities
We are currently recruiting positions for between 18-37.5 hours at Estuary Point, Speke, Liverpool.
Part Time Choose your own hours
- Monday to Friday start times from 1600
- Saturday and Sunday start times from 0800
- Minimum 4 hour shift, Maximum 7.5 hour shift
- Must be available to work Saturday and Sunday every other weekend
Full Time Choose your own hours
- Monday to Friday start times from 1600/1700/1800
- Saturday and Sunday start times from 0800
- Must be available to work 5/8 weekend shifts per month
- Can accommodate a 4 or 5 day working week
The post holder must be available to attend and complete a 7 week Full Time training course starting 15th January 2024.
Still Interested?
Applications will be shortlisted on Thursday 26th October 2023.
If your application is shortlisted you will be required to undertake a short on line assessment to be completed by midnight Monday 30 October 2023, with interviews being held on at our call centre in Estuary Point Liverpool on Saturday 4 November 2023.
Candidates who are successful at interview will be invited to an Open Day whilst being onboarded.
For further details please look at the Job Description, Person Specification and Factsheet attached to this advert.
Come and join our team, be valued for the work you do and make a real difference in peoples lives.
Person Specification
Education/Knowledge
Essential
- 5 GCSE's ( one of which must be English ) or equivalent or relevant previous experience.
Skills and Experience
Essential
- Evidence of delivering successfully in a customer focused environment.
- Providing a service directly to the public with a significant proportion of time spent dealing with enquiries over the telephone.
- Keyboard / data entry skills.
Desirable
- Call centre experience.
- Experience of working in a health or social care field.
Values and Behaviours
Essential
- Ability to work effectively in a team, providing support and leadership as appropriate, to achieve shared goals.
Person Specification
Education/Knowledge
Essential
- 5 GCSE's ( one of which must be English ) or equivalent or relevant previous experience.
Skills and Experience
Essential
- Evidence of delivering successfully in a customer focused environment.
- Providing a service directly to the public with a significant proportion of time spent dealing with enquiries over the telephone.
- Keyboard / data entry skills.
Desirable
- Call centre experience.
- Experience of working in a health or social care field.
Values and Behaviours
Essential
- Ability to work effectively in a team, providing support and leadership as appropriate, to achieve shared goals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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