North West Ambulance Service NHS Trust

Support Specialist (Network)

Information:

This job is now closed

Job summary

In order to provide effective and resilient support to NWAS Critical Systems (both in and out of office hours), without impacting day to day IT tasks (BAU) and the digital project workload, NWAS needs to ensure that the right IT support is available in the Right Place, at the Right Time, Every Time.

The role of Technical Support Specialist (Networks) has become available within the Team due to internal promotion and to enable a proactive culture of continuous improvement and resilience within the team.

As a part of the Trusts infrastructure team, the Technical Support Specialist (Networks) will be a senior authority on the NWAS network (both WAN and LAN), working under the Delivery Assurance Officer will be responsible for the maintenance and management of both the existing network solution and all future developments.

You will be considered a Subject Matter specialist for the NWAS network and will use your developed technical knowledge and experience to drive the continual improvement of network services to the trust. You will be one of the most senior escalation points for all Trust network issues, providing advice and guidance to both the ICT Senior Management Team and the 3rd line infrastructure engineers.

Due to the above, it is expected that the successful candidate will have at least 5 years experience of a Cisco network environment at a senior level, experience in Palo Alto or Aruba equipment would be a large benefit.

Main duties of the job

The Technical Support Specialist (Networks) will work with the Delivery Assurance Officer to maintain network systems which meet the needs of our changing digital landscape, assessing business requirements across the Trust and recommending solutions which meet current requirements, whilst future proofing design and maintaining awareness of technology developments and the strategic direction of the trust.

You will ensure that network telecommunications design incorporates resilience, reliability and sustainability. You will ensure comprehensive system design and configuration documentation is produced, maintained and controlled throughout the life of the solution. As part of the role it would be expected that you would cross train and gain experience on the Telephony side of the Team as well. This will be facilitated internally.

Your technical abilities will be tested at the Interview and your experience in the above should be detailed on the application to ensure that you are taken through to the Interview stage.

Regular travel in your own vehicle may be required across the Northwest and occasionally nationally (subject to Agenda for Change terms and conditions) whilst a reduction in unnecessary journeys via the use of technology will be actively encouraged.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Details

Date posted

07 July 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year per annum (plus on call 4.5%)

Contract

Permanent

Working pattern

Full-time

Reference number

242-3680

Job locations

Trust Wide Base TBC

Bolton

BL1 5DD


Job description

Job responsibilities

Please ensure that you have read the Full Job description and Person Specification before applying for this role.

Recruiting Manager Ian Tyldesley Head of ICT Operations (tel 07812 304656)

Job description

Job responsibilities

Please ensure that you have read the Full Job description and Person Specification before applying for this role.

Recruiting Manager Ian Tyldesley Head of ICT Operations (tel 07812 304656)

Person Specification

Skills / Competencies

Essential

  • Confident in communicating with Trust stakeholders and technology leaders, both within and outside of the organisation.
  • Highly advanced keyboard skills and the ability to design and document technical process maps.
  • Logical approach to problem solving.

Qualifications and Knowledge

Essential

  • Batchelor level qualification or equivalent relevant in depth experience in an Ambulance Service environment.
  • Evidence of continued professional and personal development.
  • Demonstrable understanding of network solutions, design, technology and standards.

Experience

Essential

  • Practical experience designing, implementing and maintaining network systems to service requirements.
  • Proven record of driving technology best practice in a healthcare environment.

Values and Behaviours

Essential

  • Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
  • Being at our best - professional and adaptable and takes pride in work.
  • Making a difference - act with compassion, kindness and integrity towards everyone.
Person Specification

Skills / Competencies

Essential

  • Confident in communicating with Trust stakeholders and technology leaders, both within and outside of the organisation.
  • Highly advanced keyboard skills and the ability to design and document technical process maps.
  • Logical approach to problem solving.

Qualifications and Knowledge

Essential

  • Batchelor level qualification or equivalent relevant in depth experience in an Ambulance Service environment.
  • Evidence of continued professional and personal development.
  • Demonstrable understanding of network solutions, design, technology and standards.

Experience

Essential

  • Practical experience designing, implementing and maintaining network systems to service requirements.
  • Proven record of driving technology best practice in a healthcare environment.

Values and Behaviours

Essential

  • Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
  • Being at our best - professional and adaptable and takes pride in work.
  • Making a difference - act with compassion, kindness and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Trust Wide Base TBC

Bolton

BL1 5DD


Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Trust Wide Base TBC

Bolton

BL1 5DD


Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of ICT Operations

Ian Tyldesley

ian.tyldesley@nwas.nhs.uk

Details

Date posted

07 July 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year per annum (plus on call 4.5%)

Contract

Permanent

Working pattern

Full-time

Reference number

242-3680

Job locations

Trust Wide Base TBC

Bolton

BL1 5DD


Supporting documents

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