Job summary
Field Technology Support Engineer
Permanent Position
Base Location - Trust wide agile working
Band 5
Exciting Opportunity Available
An exciting opportunity has arisen for a Field Technology Support Engineer to proactively support and maintain the Trust's mobile and field-based technology and communications equipment.
The successful candidate will also provide support for other equipment on the vehicle, on station and for personal issue, including but not limited to:
On Vehicle/Mobile:
On Station/Onsite
Personal Issue:
Mobile Data
Vehicle Based Mobile Phones
GETAC devices
Airwave voice radios
Sat Navs
Defib connectivity
Bracketry
Airwave annual audit
ESN
HAS screens
Body worn video cameras
Station Wi-Fi
Station Wallboards
Access control systems
Hospital Arrival screens (HAS)
Airwave network coverage
Mobile Phones
Pager devices
iPads
CFR (Community First Responder) communications equipment
Main duties of the job
The successful candidate will monitor the NWAS ICT Service Desk system (Marval) for faults reported and assigned to the Vehicle Communications Team and respond appropriately, performing fault diagnosis onsite and repair or replace faulty equipment.
You will also be required to support the Vehicle Communication Systems Engineer and Team Manager in the de-installation and re-installation of vehicle technology, into and out of, vehicles across the Trust, working to strict and controlled quality standards, in accordance with Trust technical guidance. This is to include new and replacement vehicles, as well as the decommissioning of written off vehicles.
As the most visible members of the ICT team, the Field Technology Support Engineers must expect to receive and deal with adhoc requests or complaints from frontline staff whilst onsite.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
Please note this application process will close earlier that the date shown, should a high volume of suitable applications be received.
- Closing date: 9th June 2023
- Interviews: Between 22nd 30th June 2023
- Start Date: 1st September 2023
For further information please contact:
Darren Sweeney Darren.Sweeney@nwas.nhs.uk / 07812305203
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
Please note this application process will close earlier that the date shown, should a high volume of suitable applications be received.
- Closing date: 9th June 2023
- Interviews: Between 22nd 30th June 2023
- Start Date: 1st September 2023
For further information please contact:
Darren Sweeney Darren.Sweeney@nwas.nhs.uk / 07812305203
Person Specification
Qualifications and Education
Essential
- Educated to college level (eg HNC/Diploma) in an appropriate technical subject or equivalent relevant professional experience in a vehicle technology environment.
Desirable
- Industry based technical qualification.
Training
Essential
- MS Office, including Excel.
- Willing to undertake training in order to fulfil the requirements of the job - may include external training. This will include bespoke training accreditation for Ambulance specific systems.
Desirable
- ITIL Foundation.
- Working at Height/Ladder training.
Specialist Knowledge and Experience
Essential
- Significant experience of supporting and maintaining iPads/Tablet Devices, Smart Phones, Sat Navs and Wi-Fi.
- Proven practical experience of installation and maintenance of vehicle Technology.
- Experience of logging and maintaining job records through a formal Service Desk structure.
- Experience of prioritising own workload and working to set time parameters (SLAs), handling many issues simultaneously.
- Experience of handling confidential information.
- Experience of IT Asset Management.
- Proven experience of working with Mobile Device Management Systems to support asset management, device security and configuration.
Desirable
- Significant experience working on IT projects and/or Change Management environments.
- Experience and knowledge of the ITIL framework and methodology.
Skills and Abilities
Essential
- The ability to use a range of specialist tools and equipment.
- Excellent interpersonal skills.
- Good verbal and written communication skills.
- Ability to use own initiative to identify and implement solutions to technical problems, where an immediate fix is required to maintain service.
- Good understanding of the need to maintain accurate and up to date records and configuration information.
- Ability to prioritise and structure own workload.
- Ability to concentrate on technical issues onsite, where end users may interrupt to request another issue is resolved.
- Ability to work on own or as part of a team.
- A flexible and methodical approach to work to meet the needs of the role.
- Ability to develop relationships and trust with both internal "customers", colleagues and suppliers, to ensure quality services are delivered and maintained.
- Focuses on the task and is not deterred by minor setbacks.
- Demonstrates a positive attitude on the phone, in writing and face-to-face. Maintains composure and professionalism even when the end user is angry or upset.
- Regularly works as part of a cross-departmental team.
- Willing to regularly work weekends as required.
Desirable
- Soldering skills.
- Vehicle Body Mounted Antenna fitting and testing.
- Mobile Data Administration Skills.
Person Specification
Qualifications and Education
Essential
- Educated to college level (eg HNC/Diploma) in an appropriate technical subject or equivalent relevant professional experience in a vehicle technology environment.
Desirable
- Industry based technical qualification.
Training
Essential
- MS Office, including Excel.
- Willing to undertake training in order to fulfil the requirements of the job - may include external training. This will include bespoke training accreditation for Ambulance specific systems.
Desirable
- ITIL Foundation.
- Working at Height/Ladder training.
Specialist Knowledge and Experience
Essential
- Significant experience of supporting and maintaining iPads/Tablet Devices, Smart Phones, Sat Navs and Wi-Fi.
- Proven practical experience of installation and maintenance of vehicle Technology.
- Experience of logging and maintaining job records through a formal Service Desk structure.
- Experience of prioritising own workload and working to set time parameters (SLAs), handling many issues simultaneously.
- Experience of handling confidential information.
- Experience of IT Asset Management.
- Proven experience of working with Mobile Device Management Systems to support asset management, device security and configuration.
Desirable
- Significant experience working on IT projects and/or Change Management environments.
- Experience and knowledge of the ITIL framework and methodology.
Skills and Abilities
Essential
- The ability to use a range of specialist tools and equipment.
- Excellent interpersonal skills.
- Good verbal and written communication skills.
- Ability to use own initiative to identify and implement solutions to technical problems, where an immediate fix is required to maintain service.
- Good understanding of the need to maintain accurate and up to date records and configuration information.
- Ability to prioritise and structure own workload.
- Ability to concentrate on technical issues onsite, where end users may interrupt to request another issue is resolved.
- Ability to work on own or as part of a team.
- A flexible and methodical approach to work to meet the needs of the role.
- Ability to develop relationships and trust with both internal "customers", colleagues and suppliers, to ensure quality services are delivered and maintained.
- Focuses on the task and is not deterred by minor setbacks.
- Demonstrates a positive attitude on the phone, in writing and face-to-face. Maintains composure and professionalism even when the end user is angry or upset.
- Regularly works as part of a cross-departmental team.
- Willing to regularly work weekends as required.
Desirable
- Soldering skills.
- Vehicle Body Mounted Antenna fitting and testing.
- Mobile Data Administration Skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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