Job summary
In order to provide effective and resilient support to NWAS Critical Systems (both in and out of office hours), NWAS needs to ensure that the right IT support is available in the Right Place, at the Right Time, Every Time.
A position has become available within the NWAS IT Team as a 3rd Line Infrastructure Engineer due to an internal promotion.
As a part of the Trusts Infrastructure team, the 3rd Line Infrastructure Engineer will be working within the Infrastructure Team to maintain and manage the existing telecommunications solutions and all future developments.
You will be considered an escalation point for both the service desk and our 2nd Line Infrastructure Engineers regarding all telecommunications quires and issues as they arise.
Main duties of the job
The 3rd Line Infrastructure Engineer will work with the specialist teams and the Service Desk to maintain telecommunications systems to meet the needs of our changing digital landscape, focusing on Business-as-usual work and ensuring the various systems in your charge are available at all times. You will also be responsible for managing alerts as they come into the system and maintain the high level of patching required for both security and operational requirements.
Suitable candidates will already have some experience in maintaining telephony and network systems, preferably within a health care or emergency environment at either a 3rd or 2nd line position.
Regular travel in your own vehicle may be required across the Northwest and occasionally nationally (subject to Agenda for Change terms and conditions) whilst a reduction in unnecessary journeys via the use of technology will be actively encouraged.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
Recruiting Manager Ian Tyldesley Head of ICT Operations (tel 07812 304656)
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
Recruiting Manager Ian Tyldesley Head of ICT Operations (tel 07812 304656)
Person Specification
Skills / Competencies
Essential
- Confident in communicating with Trust stakeholders and technology leaders, both within and outside of the organisation.
- Highly advanced keyboard skills and the ability to design and document technical process maps.
- Logical approach to problem solving.
- Remains calm under pressure.
- Network Switching and Routing.
- Wireless.
- Firewalls and security devices.
- Telephony Systems
- Voice recording.
Qualifications and Knowledge
Essential
- Relevant experience in a similar environment.
- Evidence of continued professional and personal development.
- Demonstrable understanding of Infrastructure solutions, design, technology and standards.
Experience
Essential
- Practical experience designing, implementing, and maintaining Infrastructure systems to service requirements.
- Proven record of driving technology best practice in a healthcare environment.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
Person Specification
Skills / Competencies
Essential
- Confident in communicating with Trust stakeholders and technology leaders, both within and outside of the organisation.
- Highly advanced keyboard skills and the ability to design and document technical process maps.
- Logical approach to problem solving.
- Remains calm under pressure.
- Network Switching and Routing.
- Wireless.
- Firewalls and security devices.
- Telephony Systems
- Voice recording.
Qualifications and Knowledge
Essential
- Relevant experience in a similar environment.
- Evidence of continued professional and personal development.
- Demonstrable understanding of Infrastructure solutions, design, technology and standards.
Experience
Essential
- Practical experience designing, implementing, and maintaining Infrastructure systems to service requirements.
- Proven record of driving technology best practice in a healthcare environment.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
.png){kind=logo}
