1st Line Support Engineer
This job is now closed
Job summary
An opportunity has arisen within the ICT Department for 3 Service Support Engineers to work within the Service Support function supporting users from across the Trust.
You will be part of a team assisting in the provision, maintenance and development of a comprehensive ICT service under the guidance of Functional Support Specialists in order to support departmental objectives.
Post holders will be based at Estuary Point, our flagship HQ location in Speke, Liverpool, Broughton and the other will be based in Parkway our Manchester office. The posts will be responsible for delivering IT systems services across the Trust. Including time spent on a rota based service desk call system along with travelling on a frequent basis to NWAS sites over a wide geographical area.
You will need to be an experienced individual who has had a significant degree of exposure to both desktop hardware and software environments, including Active Directory, O365 and Windows 10.
Main duties of the job
Key areas of responsibility will include:
To provide technical advice and support on hardware and software to Trust-wide users, including our 999 control rooms, 111 control rooms, Patient Transport control rooms, operational & corporate services based across the North West.
To manage, troubleshoot and resolve desktop based system and printer related issues quickly in order to provide efficient and effective user support. Confident providing technical support both remotely & face to face with users.
You will be comfortable working under your own initiative, have excellent organisational skills and a flexible approach to work. Excellent verbal and written communication skills are essential for this post together with the ability to work to tight deadlines.
The successful candidates should have a good standard of education and sufficient relevant experience.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Details
Date posted
09 June 2022
Pay scheme
Agenda for change
Band
Band 4
Salary
£22,549 to £24,882 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
242-2724-A
Job locations
Estuary Point Liverpool and Parkway Manchester
Estuary Point
Liverpool
L24 8RF
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
Estuary Point Liverpool and Parkway Manchester
Estuary Point
Liverpool
L24 8RF
Employer's website
https://www.nwas.nhs.uk/ (Opens in a new tab)
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Employer contact details
For questions about the job, contact:
Supporting documents
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