Job summary
Full time 37.5 hours per week. Permanent.
To contribute to the development of a skilled workforce by delivering a range of core skills training to support the Trust People Strategy and ensure minimum training standards are met. A particular focus on departmental job skills which include the use of but not exhaustive of Le2.2, Somerset Cancer Register, ERS and Ormis systems. To ensure staff maintain a level of competence and ensure the organisation complies with minimum training standards outlined by the Core Skills Training Framework along with mandatory and statutory compliance.
The post holder will support staff across the Trust to develop and maintain core knowledge, skills and competence and work closely with divisional teams, acting as a conduit, working in partnership to ensure there is a focus on and enable attaining and maintaining compliance with the minimum training standards.
The post holder will work closely with the Senior Management Team to utilise reporting data that will enable a proactive approach to supporting staff to attain and maintain the required minimum training standard pertaining to their role. This will also include implementing policies and propose changes to procedures within their area of expertise.
Main duties of the job
The post holder will support the staff through probationary periods, preceptorship and talent manage within the portfolio of clerical services with the use of appraisals and fab conversations creating a culture for learning and encourage retention.
- Undertake the delivery of core skills learning programmes in response to emerging needs, working in consultation with the People Development Lead and Senior Management Team.
Support the delivery of Compulsory training skills programmes or bespoke training in clinical areas as required to support organisational / divisional needs.
Deliver refresher training for core departmental skills which occur on a yearly basis and also of which are associated with complex or sensitive system upgrades and process changes.
Undertake the administration and collation of core department skill matrix including completion of registers and any other required documentation to ensure an accurate record of minimum standard training compliance.
Work in partnership with subject matter experts and Trust colleagues to review the quality of Compulsory training material.
Assist Divisional teams with enabling/educating on access to training or e-learning programmes.
The post holder will be responsible for maintaining their Continuing Professional Development to ensure up to date knowledge base of the core subjects
About us
Our Trust values are vision, openness, integrity, compassion and excellence, and they underpin the way we work together as staff for our patients.
Our aim is for Bolton NHS Foundation Trust to be a great place to work, and we believe that by living our values every day we have built a culture where we treat patients as we would treat our family and friends.
We are constantly striving towards finding new ways to support our staff to get the most out of their working days and make our organisation a better place to work.
Whatever role you work in, we are committed to offering excellent learning and development opportunities and to supporting you in your career.
Job description
Job responsibilities
Ensure appropriate training records are maintained, including the evaluation of the effectiveness of learning.
Actively seek feedback on how the training is being delivered and make adjustments and improvements, in conjunction with subject matter experts, accordingly.
Key stakeholder in the recruitment and selection process for clerical services.
Monitor and evaluate training provision, providing results and recommendations to the People Development Lead
Build effective relationships with identified divisional teams to proactively enable attainment and maintain of minimum training standards for all staff.
Role model behaviours and promote best practice in all training.
As part of the wider People Development administration team, provide advice to staff in relation to learning and development enquiries.
Keep accurate records of staff who attend training to include those who do not meet the minimum standard
Follow the agreed process for highlighting staff, who fail to reach the minimum standard, to the SME and relevant line manager for additional support / advise.
The postholder will operate on their own initiative but take advice from the Senior Management Team when required.
The post holder will work within the constraints of policies and procedures which relate to their specific role.
Maintain and update related resources and materials including power point slides.
Maintain a database of previous resources and materials previously used to support audit.
Develop own personal and professional practice in line with future developments in health care practice and organisation requirements and maintain and where required develop clinical competence in line with professional regulations.
Work flexibly by providing training and support to staff who do not work regular shift patterns and other training delivered through the People Development Team.
Maintain safe working practices for yourself and staff, demonstrating with safe use of training resources and equipment and ensure up to date environmental risk assessments for venues and training approaches are in place.
Assist with the maintenance of training environments, to including setting up for own teaching delivery..
Monitor stocks and consumables/equipment and liaise appropriately for replenishment and repair/replacement
Job description
Job responsibilities
Ensure appropriate training records are maintained, including the evaluation of the effectiveness of learning.
Actively seek feedback on how the training is being delivered and make adjustments and improvements, in conjunction with subject matter experts, accordingly.
Key stakeholder in the recruitment and selection process for clerical services.
Monitor and evaluate training provision, providing results and recommendations to the People Development Lead
Build effective relationships with identified divisional teams to proactively enable attainment and maintain of minimum training standards for all staff.
Role model behaviours and promote best practice in all training.
As part of the wider People Development administration team, provide advice to staff in relation to learning and development enquiries.
Keep accurate records of staff who attend training to include those who do not meet the minimum standard
Follow the agreed process for highlighting staff, who fail to reach the minimum standard, to the SME and relevant line manager for additional support / advise.
The postholder will operate on their own initiative but take advice from the Senior Management Team when required.
The post holder will work within the constraints of policies and procedures which relate to their specific role.
Maintain and update related resources and materials including power point slides.
Maintain a database of previous resources and materials previously used to support audit.
Develop own personal and professional practice in line with future developments in health care practice and organisation requirements and maintain and where required develop clinical competence in line with professional regulations.
Work flexibly by providing training and support to staff who do not work regular shift patterns and other training delivered through the People Development Team.
Maintain safe working practices for yourself and staff, demonstrating with safe use of training resources and equipment and ensure up to date environmental risk assessments for venues and training approaches are in place.
Assist with the maintenance of training environments, to including setting up for own teaching delivery..
Monitor stocks and consumables/equipment and liaise appropriately for replenishment and repair/replacement
Person Specification
Qualifications
Essential
- English & Maths Grade C/7 and above
- ECDL or equivalent skills
Desirable
- Willingness to undertake further study pertinent to role
- Supervisory qualification
Experience
Essential
- oExperience of working within a complex Booking environment within the NHS at supervisory level or above for minimum of 2 years
- oExtensive experience of staff supervision
- oWaiting List Management
- oHas a working knowledge of LE2.2, and other hospital systems
- oExperience of problem solving and team work'
Desirable
- oInvolved in developing / writing standard work / procedures / guidelines
- oOphthalmic experience
- oCapacity & Demand Planning
Skills
Essential
- oExcellent communication written and verbal
- oOrganisational skills
- oStrong analytical skills
- oStrong leadership skills
Desirable
- oExperience of working with clinic templates, clinic outcomes.
Knowledge
Essential
- oSpecific knowledge of Hospital admin systems, databases and operational processes and the end user expectation
- oIT literate and be able to use Microsoft word, Excel, PowerPoint, email and internet
- oKnowledge of key local and national performance targets
- oWorking knowledge of eRS (e-Referral Service)
Desirable
- oTo have thorough understanding of NHs booking processes
Person Specification
Qualifications
Essential
- English & Maths Grade C/7 and above
- ECDL or equivalent skills
Desirable
- Willingness to undertake further study pertinent to role
- Supervisory qualification
Experience
Essential
- oExperience of working within a complex Booking environment within the NHS at supervisory level or above for minimum of 2 years
- oExtensive experience of staff supervision
- oWaiting List Management
- oHas a working knowledge of LE2.2, and other hospital systems
- oExperience of problem solving and team work'
Desirable
- oInvolved in developing / writing standard work / procedures / guidelines
- oOphthalmic experience
- oCapacity & Demand Planning
Skills
Essential
- oExcellent communication written and verbal
- oOrganisational skills
- oStrong analytical skills
- oStrong leadership skills
Desirable
- oExperience of working with clinic templates, clinic outcomes.
Knowledge
Essential
- oSpecific knowledge of Hospital admin systems, databases and operational processes and the end user expectation
- oIT literate and be able to use Microsoft word, Excel, PowerPoint, email and internet
- oKnowledge of key local and national performance targets
- oWorking knowledge of eRS (e-Referral Service)
Desirable
- oTo have thorough understanding of NHs booking processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
