Job summary
We are looking to appoint an individual to work in the Endocrinology Administration Team based at the Royal Bolton Hospital. The role will be to provide administrative support to the medical secretarial team.Candidates must be highly motivated and able to multi-task in a busy administration office. Excellent communication skills are essential as you will be expected to work with a diverse range of people. Good IT skills and attention to detail are also a must; we aim to deliver a high standard of service to our patients and medical team. The department oversees a high volume workload, so you must be able to demonstrate experience of meeting deadlines. The ability to work effectively as part of a team is essential.For further details please contact Hannah Hodson via email Hannah.Hodson@boltonft.nhs.uk
Main duties of the job
- Duties will include storage, retrieval and archiving of case notes to support outpatient episodes
- Opening and distributing mail to relevant personnel
- Customer service, patient registration and data input.
- Maintain knowledge of filing systems and ability to file casenotes in correct location.
- Understand importance of accurate and timely filing.
- If casenotes are not in main storage areas use tracking system to locate and request where necessary.
- Action any telephone request from wards, departments, Accident and Emergency and other hospitals requesting information, or casenotes, either manually or electronically.
- Update LE2.2 tracking system to show location and current status of casenotes in relation to document management.
- Filing confidential information away into the casenotes.
- Retrieving casenotes for consultants, secretaries or nurses.
- Assisting with any day-day admin tasks such as; printing, answering calls and Labelling
- General support to Medical Secretarial team ad-hoc
About us
The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.
Job description
Job responsibilities
- Duties will include storage, retrieval and archiving of case notes to support outpatient episodes
- Opening and distributing mail to relevant personnel
- Customer service, patient registration and data input.
- Maintain knowledge of filing systems and ability to file casenotes in correct location.
- Understand importance of accurate and timely filing.
- If casenotes are not in main storage areas use tracking system to locate and request where necessary.
- Action any telephone request from wards, departments, Accident and Emergency and other hospitals requesting information, or casenotes, either manually or electronically.
- Update LE2.2 tracking system to show location and current status of casenotes in relation to document management.
- Filing confidential information away into the casenotes.
- Retrieving casenotes for consultants, secretaries or nurses.
- Assisting with any day-day admin tasks such as; printing, answering calls and Labelling
- General support to Medical Secretarial team ad-hoc
Job description
Job responsibilities
- Duties will include storage, retrieval and archiving of case notes to support outpatient episodes
- Opening and distributing mail to relevant personnel
- Customer service, patient registration and data input.
- Maintain knowledge of filing systems and ability to file casenotes in correct location.
- Understand importance of accurate and timely filing.
- If casenotes are not in main storage areas use tracking system to locate and request where necessary.
- Action any telephone request from wards, departments, Accident and Emergency and other hospitals requesting information, or casenotes, either manually or electronically.
- Update LE2.2 tracking system to show location and current status of casenotes in relation to document management.
- Filing confidential information away into the casenotes.
- Retrieving casenotes for consultants, secretaries or nurses.
- Assisting with any day-day admin tasks such as; printing, answering calls and Labelling
- General support to Medical Secretarial team ad-hoc
Person Specification
Education/Qualifications
Essential
- English and Maths Grades C/4 and above
Desirable
- Administration/Customer Service Qualification
Experience & Knowledge
Essential
- Experience in an administration environment
- Customer Service Skills
- Knowledge of Data Protection guidelines
Desirable
- Medical records experience
- Previous experience in a hospital/NHS environment
Skills
Essential
- Ability to work under pressure to meet deadlines and targets
- Accurate filing skills
- Willing to be flexible around tasks and working hours
- Ability to prioritise workload
- Ability to work to standards and with a good level of attention to detail
Desirable
- Demonstrate willingness to adapt to change
Person Specification
Education/Qualifications
Essential
- English and Maths Grades C/4 and above
Desirable
- Administration/Customer Service Qualification
Experience & Knowledge
Essential
- Experience in an administration environment
- Customer Service Skills
- Knowledge of Data Protection guidelines
Desirable
- Medical records experience
- Previous experience in a hospital/NHS environment
Skills
Essential
- Ability to work under pressure to meet deadlines and targets
- Accurate filing skills
- Willing to be flexible around tasks and working hours
- Ability to prioritise workload
- Ability to work to standards and with a good level of attention to detail
Desirable
- Demonstrate willingness to adapt to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
