Job summary
The post-holder will be a member of the Mobile Device Team within the IT Department where teamwork is essential and this role is pivotal for the provision of a responsive and effective Mobile Device administration service. The person will be instrumental in the administration of Mobile Devices using various MDM Systems. They will also be responsible for SIM card related tasks and initial setup of mobile devices using Intune, Workspace One, Knox and Apple Business Manager.
Previous applicants need not apply.
Main duties of the job
The post holder requires excellent technical skills, Microsoft 365 and mobile device knowledge, and good customer service skills and organisational ability and must be flexible and able to work under pressure.
To be highly motivated and enthusiastic individual, providing excellent planning, support, administrative and organisational skills. Effectively communicating both verbally and in written form with people at all levels including senior staff and stakeholders in the NHS and partner organisations.
About us
The Trust is a great place to work, evidenced by the most recently NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy, and it is a truly exciting time for the Trust with investment and development of the IT Infrastructure of which this role will be a key part.
So, we hope the above has encouraged you to join a high-performing IT team in an equally high-performing Trust! We look forward to hearing from you.
Job description
Job responsibilities
For detailed job description and main responsibilities please see attached job description and person specification for the role.
Job description
Job responsibilities
For detailed job description and main responsibilities please see attached job description and person specification for the role.
Person Specification
Education/ Qualifications
Essential
- A Level / Diploma Level 3 or recent and significant experience
- Demonstrate commitment to ongoing personal development
- ITIL Foundation Qualification
Desirable
- HND Computer Studies or equivalent
Experience
Essential
- Excellent knowledge of Windows Operating systems and Active Directory Management
- Excellent up to date knowledge and experience of Windows Desktop and MAC OS platforms as well as an in depth knowledge of the MS Office Suite of products
- Experience of Office 365
- Proven Experience of Mobile OS: Andriod, Apple
- Proven Experience of Mobile Device: iPhone, iPads, Andriod phones, Andriod Tablets
- Experience of call management using a call logging system, providing excellent user experience and managing expectations.
- Ability to provide an effective support service.
- Proven experience of working in a customer focused environment
- Experience of telephone reporting and call logging systems
- Knowledge to be a lead specialist in at least 4 technical disciplines as defined by the Knowledge Skills Framework Document.
Desirable
- Supplier management experience
Skills and Abilities
Essential
- Experience in delivering IT facilities
- Relevant Support Experience in a previous support role
- Excellent planning & organisational skills
- Excellent up to date knowledge of Windows Desktop platforms such as Windows 10 as well as an in depth knowledge of the MS 365
- To work effectively and efficiently supporting all projects to ensure all work commitments and updates are undertaken within the required deadlines.
- A proactive approach to problem solving and able to identify and resolve problems
- Monitor progress of statutory responsibilities against timescales and co-ordinate regular updates.
- Good interpersonal and communication skills (written, verbal, electronic).
- Ability to communicate complex information to all levels of staff.
- Ability to read, analyse, and interpret detailed reports.
- Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively.
- Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns.
- Ability to cope with varying degrees of pressure when customers phone with high demands of response.
- Proven track record of working as part of a team.
- Ability to assess the importance and urgency of situations and initiate appropriate action, when required.
- High standard of written and verbal communication skills.
- Have a customer oriented approach
Desirable
- Ability to communicate complex information to all levels of staff.
Knowledge
Essential
- Knowledge and experience of using Microsoft Word, Excel, PowerPoint and Outlook at an intermediate level.
- Knowledge of current NHS Information Technology issues, standards and procedures.
Other
Essential
- Flexibility of working hours
- Well motivated
- Able to work on own initiative
Person Specification
Education/ Qualifications
Essential
- A Level / Diploma Level 3 or recent and significant experience
- Demonstrate commitment to ongoing personal development
- ITIL Foundation Qualification
Desirable
- HND Computer Studies or equivalent
Experience
Essential
- Excellent knowledge of Windows Operating systems and Active Directory Management
- Excellent up to date knowledge and experience of Windows Desktop and MAC OS platforms as well as an in depth knowledge of the MS Office Suite of products
- Experience of Office 365
- Proven Experience of Mobile OS: Andriod, Apple
- Proven Experience of Mobile Device: iPhone, iPads, Andriod phones, Andriod Tablets
- Experience of call management using a call logging system, providing excellent user experience and managing expectations.
- Ability to provide an effective support service.
- Proven experience of working in a customer focused environment
- Experience of telephone reporting and call logging systems
- Knowledge to be a lead specialist in at least 4 technical disciplines as defined by the Knowledge Skills Framework Document.
Desirable
- Supplier management experience
Skills and Abilities
Essential
- Experience in delivering IT facilities
- Relevant Support Experience in a previous support role
- Excellent planning & organisational skills
- Excellent up to date knowledge of Windows Desktop platforms such as Windows 10 as well as an in depth knowledge of the MS 365
- To work effectively and efficiently supporting all projects to ensure all work commitments and updates are undertaken within the required deadlines.
- A proactive approach to problem solving and able to identify and resolve problems
- Monitor progress of statutory responsibilities against timescales and co-ordinate regular updates.
- Good interpersonal and communication skills (written, verbal, electronic).
- Ability to communicate complex information to all levels of staff.
- Ability to read, analyse, and interpret detailed reports.
- Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively.
- Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns.
- Ability to cope with varying degrees of pressure when customers phone with high demands of response.
- Proven track record of working as part of a team.
- Ability to assess the importance and urgency of situations and initiate appropriate action, when required.
- High standard of written and verbal communication skills.
- Have a customer oriented approach
Desirable
- Ability to communicate complex information to all levels of staff.
Knowledge
Essential
- Knowledge and experience of using Microsoft Word, Excel, PowerPoint and Outlook at an intermediate level.
- Knowledge of current NHS Information Technology issues, standards and procedures.
Other
Essential
- Flexibility of working hours
- Well motivated
- Able to work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
