Job summary
If going the extra mile with customer service, in a fast paced environment, is your thing then this could be the perfect opportunity. You will develop workforce systems knowledge and be part of a team that supports the delivery of patient safety and safe staffing levels across the Trust using a range of E-Rostering Solutions.
This role is for you if you like variety, and providing first class support that is solution focused to deliver high quality customer service. We want people who can contribute to efficiency and effectiveness, willing to try out new ways of working and have ideas about how we can continuously improve.
You will be faced with both technical and procedural queries that will involve drawing upon various skills sets to achieve timely resolutions. As first point of contact for verbal and written enquiries to the team, you will be perfectly placed to identify the opportunities for change.
You will need to provide a timely, accurate and informative administration service. Our successful candidate needs to be flexible, motivated, possess excellent communication skills and have an eye for detail. If you relish a challenge then do not delay, apply straightaway.
The successful applicant will be expected to work both from the office and will have some hybrid working remotely from home to support agile working.
Main duties of the job
If going the extra mile with customer service, in a fast paced environment, is your thing then this could be the perfect opportunity. You will develop workforce systems knowledge and be part of a team that supports the delivery of patient safety and safe staffing levels across the Trust using a range of E-Rostering Solutions.
This role is for you if you like variety, and providing first class support that is solution focused to deliver high quality customer service. We want people who can contribute to efficiency and effectiveness, willing to try out new ways of working and have ideas about how we can continuously improve.
You will be faced with both technical and procedural queries that will involve drawing upon various skills sets to achieve timely resolutions. As first point of contact for verbal and written enquiries to the team, you will be perfectly placed to identify the opportunities for change.
You will need to provide a timely, accurate and informative administration service. Our successful candidate needs to be flexible, motivated, possess excellent communication skills and have an eye for detail. If you relish a challenge then do not delay, apply straightaway.
The successful applicant will be expected to work both from the office and will have some hybrid working remotely from home to support agile working.
About us
Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our trust Values. We are proud that our Trust is a centre of excellence formaternity, neonataland care for children, and that it has been rated as Good by the Quality Care Commission (CQC). This is in recognition of the patient experience and quality of care that our staff provide to patients. It is also supported by our Nursing, Midwifery and Allied Health Professional Framework for Professional Practice
The aims of this Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff has joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.
Job description
Job responsibilities
For detailed job description and main responsibilities please see attached job description and person specification for the role.
Job description
Job responsibilities
For detailed job description and main responsibilities please see attached job description and person specification for the role.
Person Specification
QUALIFICATIONS
Essential
- oMinimum of GCSE Grade C or equivalent in Maths and English Language
- oBusiness Administration NVQ level 3 or equivalent experience in an administrative environment
Desirable
- oOptima Administration Allocate Initial training course certificates
Experience
Essential
- oExperience of delivering internal customer support, professionally dealing with a range of situations by email, over the phone and face to face with positive outcomes. oExperience of using Microsoft Office to an intermediate level. oExperience of managing a varied range of tasks and activities oPrevious experience of, and a strong commitment to delivering a customer focused service oExperience of rostering systems/processes in NHS or similar environment oExperience of working within defined administrative procedures oSystematic and logical with demonstrated ability to problem solve, analyse and evaluate data
Desirable
- oExperience of working within a project environment oAble to identify problems and their causes oExperience of working with IT systems, e.g., ESR and Optima oKnowledge of the healthcare setting an understanding of the need to provide an effective 24 hour service oPrevious experience of working within an administration role in a E-Roster service environment oExperience of working on a helpdesk
Skills And Ability
Essential
- oAble to sensitively yet assertively deal with resistance or conflict of interests oCan demonstrate good organisational skills oAble to use own initiative and deal with the unpredictable oCan multi-task and work under pressure with competing priorities oUnderstands the need for confidentiality and can apply the principles to working practice oGood communication skills both written and verbal oCan demonstrate effective time management skills oCan build professional working relationships with all levels of staff in the organisation oUnderstands the need for a high standard of integrity and professionalism oAble to manage own time and work load oAttention to detail/accuracy
Desirable
- oAbility to quickly learn new software systems
Knowledge
Essential
- oUnderstanding of staffing demands and how this impacts patient safety oKnowledge of administrative process and procedures which are both route and non-routine oGood understanding of GDPR and how it applied to staff records and information
Desirable
Values and Behaviours
Essential
- oDesire to achieve the Trust objectives and ensure service meets demands oDesire to achieve project objectives and timelines oRespects all members of the multi-disciplinary team. oFlexible approach to work oWilling to undertake any relevant training to commit to continuous improvement oCan travel across sites if needed due to Community locations
Desirable
- oAspirations to improve services for patients and staff
Person Specification
QUALIFICATIONS
Essential
- oMinimum of GCSE Grade C or equivalent in Maths and English Language
- oBusiness Administration NVQ level 3 or equivalent experience in an administrative environment
Desirable
- oOptima Administration Allocate Initial training course certificates
Experience
Essential
- oExperience of delivering internal customer support, professionally dealing with a range of situations by email, over the phone and face to face with positive outcomes. oExperience of using Microsoft Office to an intermediate level. oExperience of managing a varied range of tasks and activities oPrevious experience of, and a strong commitment to delivering a customer focused service oExperience of rostering systems/processes in NHS or similar environment oExperience of working within defined administrative procedures oSystematic and logical with demonstrated ability to problem solve, analyse and evaluate data
Desirable
- oExperience of working within a project environment oAble to identify problems and their causes oExperience of working with IT systems, e.g., ESR and Optima oKnowledge of the healthcare setting an understanding of the need to provide an effective 24 hour service oPrevious experience of working within an administration role in a E-Roster service environment oExperience of working on a helpdesk
Skills And Ability
Essential
- oAble to sensitively yet assertively deal with resistance or conflict of interests oCan demonstrate good organisational skills oAble to use own initiative and deal with the unpredictable oCan multi-task and work under pressure with competing priorities oUnderstands the need for confidentiality and can apply the principles to working practice oGood communication skills both written and verbal oCan demonstrate effective time management skills oCan build professional working relationships with all levels of staff in the organisation oUnderstands the need for a high standard of integrity and professionalism oAble to manage own time and work load oAttention to detail/accuracy
Desirable
- oAbility to quickly learn new software systems
Knowledge
Essential
- oUnderstanding of staffing demands and how this impacts patient safety oKnowledge of administrative process and procedures which are both route and non-routine oGood understanding of GDPR and how it applied to staff records and information
Desirable
Values and Behaviours
Essential
- oDesire to achieve the Trust objectives and ensure service meets demands oDesire to achieve project objectives and timelines oRespects all members of the multi-disciplinary team. oFlexible approach to work oWilling to undertake any relevant training to commit to continuous improvement oCan travel across sites if needed due to Community locations
Desirable
- oAspirations to improve services for patients and staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
