Job summary
Full time 37.5 hours per week. Permanent post.
An exciting opportunity has arisen for an enthusiastic, flexible and motivated individual to join our team of ward clerks on the Ophthalmology Department. The requires excellent communication and interpersonal skills with the ability to work as a part of a team in a patient focused environment.
Main duties of the job
The postholder will have excellent IT skills and will work as part of a multidisciplinary team with the the Ophthalmology Department
You will be the first point of contact for our patients, relatives and visitors in a very busy environment.
Accurate data input and attention to detail are essential.
A professional and presentable manner is required, as well as excellent customer service skills.
About us
We know we can provide you with a great place to work with fantastic teams in a very friendly environment.
The aims of the Trust are to improve the health of our people and provide the best possible care to the population in which we serve, and ensure are staff have joy and pride in their work.
Job description
Job responsibilities
The main purpose of the role is detailed below:
JOB PURPOSE:
- Will work as a member of the Multidisciplinary team.
- Supporting nursing staff with clerical duties.
- Responsibilities include Reception, clerical and administrative duties and excellent customer service skills.
- To act as first point of contact to patients, relatives and visitors.
- To support admission, transfer and discharge processes.
- To liaise with patients families, GPS, Hospital and the wider multidisciplinary team as delegated.
Analytical and Judgmental Skills
- Answer telephone enquiries from clients/carers and other agencies, ensuring clear and legible messages are relayed to the most appropriate person. There will be an emphasis on the need for confidentiality, accuracy and the necessity to refer all requests for information to the nurse in charge.
- Ensure that clerical procedures from appointments, admissions, transfer and discharge of patients are completed in line with Trust policy/procedures.
- Liaise with Health Records department in relation to management of case notes.
- Print patient notes in the event of a transfer to another hospital.
The list is not exhaustive and other duties are included that are in line with the job banding.
Job description
Job responsibilities
The main purpose of the role is detailed below:
JOB PURPOSE:
- Will work as a member of the Multidisciplinary team.
- Supporting nursing staff with clerical duties.
- Responsibilities include Reception, clerical and administrative duties and excellent customer service skills.
- To act as first point of contact to patients, relatives and visitors.
- To support admission, transfer and discharge processes.
- To liaise with patients families, GPS, Hospital and the wider multidisciplinary team as delegated.
Analytical and Judgmental Skills
- Answer telephone enquiries from clients/carers and other agencies, ensuring clear and legible messages are relayed to the most appropriate person. There will be an emphasis on the need for confidentiality, accuracy and the necessity to refer all requests for information to the nurse in charge.
- Ensure that clerical procedures from appointments, admissions, transfer and discharge of patients are completed in line with Trust policy/procedures.
- Liaise with Health Records department in relation to management of case notes.
- Print patient notes in the event of a transfer to another hospital.
The list is not exhaustive and other duties are included that are in line with the job banding.
Person Specification
Qualifications
Essential
- GCSE English & GCSE Maths grade C or above, or equivalent
- IT qualification
Desirable
Experience
Essential
- Experience in an office/reception environment
Person Specification
Qualifications
Essential
- GCSE English & GCSE Maths grade C or above, or equivalent
- IT qualification
Desirable
Experience
Essential
- Experience in an office/reception environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
