Digital Education Facilitator

Bolton NHS Foundation Trust

The closing date is 07 May 2024

Job summary

We are seeking a self-motivated individual to work with our busy and successful Digital education team to support the implementation of our new voice recognition software . This will require a significant change in working practise, which will need training and careful change management to ensure the benefits of the solution are maximised.In addition you will require a developed knowledge of systems within and NHS environment and will support the existing team in the training and optimisation of our current systems.

Previous applicants need not apply.

Main duties of the job

Provide training, support and knowledge to support the implementation and development of all elements of Digital Education being implemented within the Trust. To ensure that all users make full and effective use of Digital tools by evaluating and testing current and new software, as well as planning, developing, delivering and evaluating training courses.

About us

The Trust is a great place to work, evidenced by the most recent NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy, and it is a truly exciting time for the Trust with investment and development of the Digital applications of which this role will be a key part.

We hope the above has encouraged you to join a high-performing Informatics team in an equally high-performing Trust! We look forward to hearing from you.

Date posted

23 April 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

241-154CD-24-A

Job locations

Bolton Hospital

Minerva Rd

Bolton

BL4 0JR

Job description

Job responsibilities

Motivate users who are reluctant to embrace new Digital Skills and use powers of persuasion to enhance the benefits new skills will bring.

Receive, assess and respond to user queries providing problem solving support and follow up training, if appropriate, ensuring that all queries are logged, answered and resolved in a timely manner, and escalate as appropriate.

Liaise and communicate effectively with users, and internal and external contacts as required.

To support the wider Informatics Team and take responsibility for managing training and testing aspects of projects, highlighting any issues to the relevant Project Team member.

Assist in the review of the performance of systems and participate in regular review meetings with suppliers and users as required.

Represent Informatics/Digital Education, or deputise for the Digital Education Manager, at meetings internal and external to the Trust.

Acquire and maintain detailed knowledge of the systems/applications and provide advice and support to assist departmental managers and colleagues when appropriate.

Job description

Job responsibilities

Motivate users who are reluctant to embrace new Digital Skills and use powers of persuasion to enhance the benefits new skills will bring.

Liaise and communicate effectively with users, and internal and external contacts as required.

To support the wider Informatics Team and take responsibility for managing training and testing aspects of projects, highlighting any issues to the relevant Project Team member.

Assist in the review of the performance of systems and participate in regular review meetings with suppliers and users as required.

Represent Informatics/Digital Education, or deputise for the Digital Education Manager, at meetings internal and external to the Trust.

Acquire and maintain detailed knowledge of the systems/applications and provide advice and support to assist departmental managers and colleagues when appropriate.

Person Specification

Experience

Essential

Experience of working in the NHS and using computerised systems in the Nhs
Experience in supporting and training staff in clinical systems
Experience in developing e-learning packages
Knowledge/experience of TNAs, design, plan, delivering training

Skills

Essential

Computer literate MS Office and clinical systems
Excellent presentation skills

Knowledge

Essential

Indepth knowledge/experience of computerised clinical systems in the Nhs

Desirable

Knowledge of other departmental systems

Qualifications

Essential

Evidence of formal teaching/training qualification or equivalent experience
Evidence of CPD

Desirable

Achievement of Prince foundation

Person Specification

Experience

Essential

Experience of working in the NHS and using computerised systems in the Nhs
Experience in supporting and training staff in clinical systems
Experience in developing e-learning packages
Knowledge/experience of TNAs, design, plan, delivering training

Skills

Essential

Computer literate MS Office and clinical systems
Excellent presentation skills

Knowledge

Essential

Indepth knowledge/experience of computerised clinical systems in the Nhs

Desirable

Knowledge of other departmental systems

Qualifications

Essential

Evidence of formal teaching/training qualification or equivalent experience
Evidence of CPD

Desirable

Achievement of Prince foundation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information