Job summary
We are looking for a resilient, robust, self-motivated clerical officer to support the work of the Integrated Community Paediatrics Service based at Breightmet Health Centre. The successful applicant will provide efficient administration duties to support the Looked After Children process. You will need to demonstrate attention to detail, have excellent communication skills, be well organised, flexible and self-directive with a positive 'can do'/problem solving attitude. Excellent word processing and good general office skills are required. Experience of working with confidential and sensitive information within timescales, deadlines and protocols is essential. Being based in a busy office it is essential that you can work as part of wider team in the provision of health services to children and their families.
Main duties of the job
- To receive and action incoming referrals for appointment before and after triage.
- To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.
- To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.
- Maintain appointments systems, ensuring accuracy of detail and patient information.
- Ensure patients receive timely and accurate information in relation to their appointment needs.
About us
Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our Trust Values. We are proud that our Trust is a centre of excellence for maternity, neonatal and care for children, and that it has been rated as Good by the Quality Care Commission (CQC). This is in recognition of the patient experience and quality of care that our staff provide to patients. It is also supported by our Nursing, Midwifery and Allied Health Professional Framework for Professional Practice.
The aims of this Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.
Job description
Job responsibilities
To provide full administrative support within the admin team based at Breightmet Health Centre, providing support to the Integrated Community Paediatric Service (ICPS) including Consultants, Advanced Nurse Practitioners, Community Paediatric Nurses and Diabetes Specialist Nurses.
- To receive and action incoming referrals for appointment before and after triage.
- To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.
- To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.
- Maintain appointments systems, ensuring accuracy of detail and patient information.
- Ensure patients receive timely and accurate information in relation to their appointment needs.
- To observe personal duty of care in relation to equipment and resources used within the service.
- To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.
- Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.
- Responsibility for liaison with Health Records to ensure notes are available for clinics.
- To ensure that all relevant clinicial correspondence is scanned on to EPR and saved under correct code.
- To maintain and utilise LE2.2 and EPR to support the service and your role.
- To be first point of contact for patients, families and visitors to the childrens reception.
Job description
Job responsibilities
To provide full administrative support within the admin team based at Breightmet Health Centre, providing support to the Integrated Community Paediatric Service (ICPS) including Consultants, Advanced Nurse Practitioners, Community Paediatric Nurses and Diabetes Specialist Nurses.
- To receive and action incoming referrals for appointment before and after triage.
- To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.
- To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.
- Maintain appointments systems, ensuring accuracy of detail and patient information.
- Ensure patients receive timely and accurate information in relation to their appointment needs.
- To observe personal duty of care in relation to equipment and resources used within the service.
- To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.
- Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.
- Responsibility for liaison with Health Records to ensure notes are available for clinics.
- To ensure that all relevant clinicial correspondence is scanned on to EPR and saved under correct code.
- To maintain and utilise LE2.2 and EPR to support the service and your role.
- To be first point of contact for patients, families and visitors to the childrens reception.
Person Specification
Qualifications
Essential
- Math and English GCSE A to C or equivalent
- Good standard of general education
Experience
Essential
- Understanding of and ability to operate information systems and data bases
- Working with confidential and sensitive information
- Following protocols/processes to work within timescales and deadlines
Desirable
- Working in a health care setting
Skills and Abilities
Essential
- Computer literate
- Good Organisational skills
- Excellent communication skills
Knowledge
Essential
- Data Protection/GDPR
- Confidentiality
Desirable
- Understanding of 18 week pathway, RTT status and waiting times
Other
Essential
- Good conduct and professional attitude
- Positive 'can do' approach
Person Specification
Qualifications
Essential
- Math and English GCSE A to C or equivalent
- Good standard of general education
Experience
Essential
- Understanding of and ability to operate information systems and data bases
- Working with confidential and sensitive information
- Following protocols/processes to work within timescales and deadlines
Desirable
- Working in a health care setting
Skills and Abilities
Essential
- Computer literate
- Good Organisational skills
- Excellent communication skills
Knowledge
Essential
- Data Protection/GDPR
- Confidentiality
Desirable
- Understanding of 18 week pathway, RTT status and waiting times
Other
Essential
- Good conduct and professional attitude
- Positive 'can do' approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
