Job summary
IT Service Desk Technician - Band 3
An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton GP and CCG IT issues and queries, providing excellent customer services and first time fixes.
Previous applicants need not apply.
Main duties of the job
This is an customer Care focused role and a great opportunity to start your career.
Within this role you be:
- Customer focused service
- Problem solving and fault diagnosis
- Supporting users on the front line providing first time fixes
About us
An inclusive, supportive environment with a friendly atmosphere.
This is the perfect way to start your career in IT.
Job description
Job responsibilities
- Supporting users on the front line providing first time fixes
- Customer focused service
- Problem solving and fault diagnosis
Job description
Job responsibilities
- Supporting users on the front line providing first time fixes
- Customer focused service
- Problem solving and fault diagnosis
Person Specification
Qualifications
Essential
- A Level / Diploma Level 3 or 1st Line Support Experience
- Demonstrate commitment to ongoing personal development
- Good standard of basic education
Desirable
- HND Computer Studies or equivalent
- ITIL Foundation Qualification
Experience
Essential
- Experience of working within an office environment.
- Proven experience of working in a customer focused environment.
- Good knowledge of the MS Office Suite of products
Desirable
- Experience in delivering IT facilities
- Experience of working within service desk environment
- Experience of call management using a call logging system, providing excellent user experience and managing expectations.
- Experience of working within the NHS
- Ability to provide an effective desktop support service.
- Good knowledge of Windows Desktop platforms such as Windows 7 and 10
Skills
Essential
- Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
- Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
- Good interpersonal and communication skills (written, verbal, electronic).
- Must have good attention to detail.
- Have a customer oriented approach.
- Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
- Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
- Good organisational skills
- Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures
Desirable
- Ability to communicate complex information to all levels of staff.
- Proven track record of working as part of a team.
Knowledge
Essential
- Good knowledge of the MS Office Suite of products.
- Broad understanding of IT Technologies
Desirable
- Knowledge of current NHS Information Technology issues, standards and procedures.
Other
Essential
- Flexibility of working hours
- Well motivated
- Able to work on own initiative.
Person Specification
Qualifications
Essential
- A Level / Diploma Level 3 or 1st Line Support Experience
- Demonstrate commitment to ongoing personal development
- Good standard of basic education
Desirable
- HND Computer Studies or equivalent
- ITIL Foundation Qualification
Experience
Essential
- Experience of working within an office environment.
- Proven experience of working in a customer focused environment.
- Good knowledge of the MS Office Suite of products
Desirable
- Experience in delivering IT facilities
- Experience of working within service desk environment
- Experience of call management using a call logging system, providing excellent user experience and managing expectations.
- Experience of working within the NHS
- Ability to provide an effective desktop support service.
- Good knowledge of Windows Desktop platforms such as Windows 7 and 10
Skills
Essential
- Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
- Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
- Good interpersonal and communication skills (written, verbal, electronic).
- Must have good attention to detail.
- Have a customer oriented approach.
- Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
- Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
- Good organisational skills
- Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures
Desirable
- Ability to communicate complex information to all levels of staff.
- Proven track record of working as part of a team.
Knowledge
Essential
- Good knowledge of the MS Office Suite of products.
- Broad understanding of IT Technologies
Desirable
- Knowledge of current NHS Information Technology issues, standards and procedures.
Other
Essential
- Flexibility of working hours
- Well motivated
- Able to work on own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
