Job summary
Part-time 30 hours per week. Permanent post.
The Family Care Division aims to deliver the highest standards of care in maternity, sexual health, gynaecology and a range of acute and community children's services. We deliver over 6,000 babies and carry around 1,500 gynaecological procedures each year. The Trust also has a tertiary level Neonatal Intensive Care Unit, enabling 1 in 4 women across Greater Manchester to receive in-utero transfer and birth at extreme premature gestation at Bolton.
The 0-19 Public health nursing workforce delivers the healthy child program and supports all children in Bolton aged 0-19 (25 including SEND) in order to do this effectively we require clerical and admin support.
The post holder will be responsible for providing efficient and comprehensive admin and clerical support to a neighbourhood team/service within the Family Care Division 0-19/25 services.
Main duties of the job
The post holder will be responsible for preparing and maintaining records, ensuring all IT and paper based systems are updated accordingly, arranging appointments, order and maintain stationary supplies, record minutes from team meetings, maintain efficient filing systems, respond to all public and staff enquiries by telephone and face to face, relaying clear, legible messages, type appointment letters/correspondence on request and provide clerical support for other teams upon request.
- To receive and action incoming referrals for appointments.
- Maintain a filing system, ensuring copies of letters and other documents are filled appropriately.
Maintain appointments systems, ensuring accuracy of detail and patient information.
Ensure patients receive timely and accurate information in relation to their appointment needs.
To observe personal duty of care in relation to equipment and resources used within the centre.
To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to nurses/practitioners where appropriate.
Liaise with managers/nurses regarding any difficulties in offering appointments to patients.
- Responsible for gathering information as required relating to clients.
- To maintain and utilise electronic systems to support the service and your role.
Any other duties as deemed appropriate by the Line Manager.
About us
Bolton NHS Foundation Trust is an integrated provider of acute, intermediate and community health care serving the population of Bolton. This provides us with an opportunity for our services to work closely with our partners in primary care and the local authority to ensure a seamless service for our patients.
Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our trust Values. We are proud that our Trust is a centre of excellence formaternity, neonataland care for children, and that it has been rated as Good by the Quality Care Commission (CQC). This is in recognition of the patient experience and quality of care that our staff provide to patients. It is also supported by our Nursing, Midwifery and Allied Health Professional Framework for Professional Practice.
The aims of the Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.
Job description
Job responsibilities
- To receive and action incoming referrals for appointments.
- Maintain a filing system, ensuring copies of letters and other documents are filled appropriately.
- Maintain appointments systems, ensuring accuracy of detail and patient information.
- Ensure patients receive timely and accurate information in relation to their appointment needs.
- To observe personal duty of care in relation to equipment and resources used within the centre.
- To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to nurses/practitioners where appropriate.
- Liaise with managers/nurses regarding any difficulties in offering appointments to patients.
- Responsible for gathering information as required relating to clients.
- To maintain and utilise electronic systems to support the service and your role.
- Any other duties as deemed appropriate by the Line Manager.
Job description
Job responsibilities
- To receive and action incoming referrals for appointments.
- Maintain a filing system, ensuring copies of letters and other documents are filled appropriately.
- Maintain appointments systems, ensuring accuracy of detail and patient information.
- Ensure patients receive timely and accurate information in relation to their appointment needs.
- To observe personal duty of care in relation to equipment and resources used within the centre.
- To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to nurses/practitioners where appropriate.
- Liaise with managers/nurses regarding any difficulties in offering appointments to patients.
- Responsible for gathering information as required relating to clients.
- To maintain and utilise electronic systems to support the service and your role.
- Any other duties as deemed appropriate by the Line Manager.
Person Specification
essential
Essential
- Good standard of general education, including English, to GCSE A to C or equivalent
- Understanding of and ability to operate information systems and databases Working with confidential and sensitive information Following protocols/processes to work within timescales and deadlines
- Computer literate Good general typing skills Good organisational skills Ability to solve problems Excellent communication skills
- I T Literate Data Protection Confidentiality Child Protection/Safeguarding
- Good conduct and professional attitude Positive 'can do' approach Problem solver Courteous Good interpersonal skills Good communication skills
- DBS check Ability to work under pressure Ability to work as part of a team or independently
Desirable
Desirable
- t ECDL
- ExperienceUnderstanding of and ability to operate information systems and databases Working with confidential and sensitive information Following protocols/processes to work within timescales and deadlinesTrained in the use of LE2.2 computer system and Blithe system
- Understanding of 0-19 Public Health Services
Person Specification
essential
Essential
- Good standard of general education, including English, to GCSE A to C or equivalent
- Understanding of and ability to operate information systems and databases Working with confidential and sensitive information Following protocols/processes to work within timescales and deadlines
- Computer literate Good general typing skills Good organisational skills Ability to solve problems Excellent communication skills
- I T Literate Data Protection Confidentiality Child Protection/Safeguarding
- Good conduct and professional attitude Positive 'can do' approach Problem solver Courteous Good interpersonal skills Good communication skills
- DBS check Ability to work under pressure Ability to work as part of a team or independently
Desirable
Desirable
- t ECDL
- ExperienceUnderstanding of and ability to operate information systems and databases Working with confidential and sensitive information Following protocols/processes to work within timescales and deadlinesTrained in the use of LE2.2 computer system and Blithe system
- Understanding of 0-19 Public Health Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
