Job summary
An exciting opportunity has arisen for a Reception Service Clerk to work in Reception Services within Patient Access and Administration. With demand on our services at an all-time high, the role our department provides has never been more critical.
We will give you:
The chance to make a difference to people in our local communities;
Career development opportunities;
Support of a wider team or peers and colleagues;
Dedicated wellbeing programme.
We have positions available to support Reception Services encompassing The Royal Oldham Hospital, the Oldham Community Diagnostic Centre and the Oldham Integrated Care Centre, which are full-time 37.5 hours per week, covering up to 7 days.
Previous applicants need not apply.
Main duties of the job
1. Develop and maintain effective relationships with users of the Reception Service through excellent communication and customer services skills particularly colleagues within PAA.
2. Perform reception duties for receptions staffed by Reception Services including Outpatients, Physio, Cardio-Respiratory Investigations, CDC and Endoscopy units.
3. Provide a friendly and approachable patient reception service across Trust reception desks, across Trust sites and service areas delivering a high level of professionalism and customer service for each patient and the Trust's clinical teams.
4. Check patients into and out of clinics ensuring accurate data capture and entry of patient personal information and clinical information in relation to clinic appointments including information on clinic outcome forms.
5. Ensure that the appointment check-in process in undertaken in line with Trust procedures. This includes asking patients questions on overseas visitor's status and escalating concerns to the Overseas Visitors Manager and team.
6. Ensures data entry onto Trust systems is consistent with workflows and follow standard operating procedures.
7. Undertake booking and scheduling of appointments to a range of services including outpatient, diagnostic, endoscopy, day case and inpatient areas. Including both full booking and adding to waiting list for services undertaking partial booking including escalating of capacity issues.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Education to GCSE level or equivalent including Mathematics and English.
- Computer skill qualification such as ECDL, CLAIT or equivalent experience
Desirable
- Customer Service or Administration such as an NVQ, or equivalent experience.
Experience
Essential
- Experience of working in a Reception or administrative role preferably in a health care environment with patient contact.
- Previous experience of data entry/input
Desirable
- Experience of training and supporting peers
- Experience of working in a cross-team function, covering multiple areas with differing ways of working
Skills
Essential
- Understanding of confidentiality, data Protection and Caldicott Principles
- Able to recognise and resolve routine issues referring to a Supervisor or Team Leader, where appropriate
- Able to communicate in both verbal and written format
- Organised and methodical, with an attention to detail
Knowledge
Essential
- Working knowledge of Microsoft Office i.e. Outlook, Word, Excel and Teams
Desirable
- Knowledge of a hospital-based Patient Administration System
Person Specification
Qualifications
Essential
- Education to GCSE level or equivalent including Mathematics and English.
- Computer skill qualification such as ECDL, CLAIT or equivalent experience
Desirable
- Customer Service or Administration such as an NVQ, or equivalent experience.
Experience
Essential
- Experience of working in a Reception or administrative role preferably in a health care environment with patient contact.
- Previous experience of data entry/input
Desirable
- Experience of training and supporting peers
- Experience of working in a cross-team function, covering multiple areas with differing ways of working
Skills
Essential
- Understanding of confidentiality, data Protection and Caldicott Principles
- Able to recognise and resolve routine issues referring to a Supervisor or Team Leader, where appropriate
- Able to communicate in both verbal and written format
- Organised and methodical, with an attention to detail
Knowledge
Essential
- Working knowledge of Microsoft Office i.e. Outlook, Word, Excel and Teams
Desirable
- Knowledge of a hospital-based Patient Administration System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).