Job summary
A full-time 37.5 hours opportunity has arisen to ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.
Main duties of the job
- Attend, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- You need to have the confidence to speak face to face or over the telephone to deal with the patient's needs, this can include booking appointments.
- To use and access Patient Centre and be able to attend patients on reception desks.
- Book appointments for patients as and when required.
- Deal with enquires of a sensitive nature.
- Attend Departmental meetings as and when required.
- Access Patient Administration System when required to accurately record and collect patient data, ensuring errors are clearly identified and corrected including patient demographics.
- Coordinate clinic prep and various admin tasks to support running of clinical activity.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Word processing - Microsoft Office, word, excel
Desirable
- AMSPAR medical terminology
Knowledge, Training & Experience
Essential
- Experience in undertaking a full range of office management to improve service efficiency and effectiveness
- Experience of using Microsoft Office applications.
- Experience of successfully working within tight time frames and to deadlines.
Desirable
- Experience of using NHS Trust specific data systems such as Patient Administration System (PAS), Openeyes
- Previous NHS experience
Skills & Abilities
Essential
- Advanced Keyboard Skills
- Ability to communicate in a clear and concise manner
- Ability to work as part of a team
- Proven organisational skills and ability to prioritise workload with interruptions and changing priorities
- Ability to multi-task and prioritise own workload
Person Specification
Qualifications
Essential
- Word processing - Microsoft Office, word, excel
Desirable
- AMSPAR medical terminology
Knowledge, Training & Experience
Essential
- Experience in undertaking a full range of office management to improve service efficiency and effectiveness
- Experience of using Microsoft Office applications.
- Experience of successfully working within tight time frames and to deadlines.
Desirable
- Experience of using NHS Trust specific data systems such as Patient Administration System (PAS), Openeyes
- Previous NHS experience
Skills & Abilities
Essential
- Advanced Keyboard Skills
- Ability to communicate in a clear and concise manner
- Ability to work as part of a team
- Proven organisational skills and ability to prioritise workload with interruptions and changing priorities
- Ability to multi-task and prioritise own workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).