Job summary
An exciting opportunity has arisen for an enthusiastic, quality driven Patient Pathway Coordinator to join our busy and dynamic Elective Pathways team.
We are seeking people who have excellent attention to detail with the confidence to communicate effectively at all levels. You will be someone who has consistent high standards work, be able to manage and prioritise your own workload, remains calm under pressure and enjoys working as part of a team.
It is desirable that candidates should be familiar with NHS patient administration systems and have a working knowledge of local and national access targets.
Our vision is to develop and deliver a high-quality Elective Pathways Service across the Northern Care Alliance and as a direct consequence recruit and retain well motivated, high quality staff in a structure which is up to date, fit for purpose, provides job satisfaction and work life balance.
Please be advised that whilst this post is based at Rochdale Infirmary there will be an opportunity to work from home but you may occasionally be required to travel across NCA sites.
Main duties of the job
- The post holder will facilitate a timely patient journey by ensuring coordinated and streamlined processes revolve around the patient and their individual needs
- To ensure potential breaches of RTT (referral to treatment) and cancer waiting times targets are avoided or escalated to the relevant manager
- To assist in the ongoing development of administrative systems consistent with the service improvement programme to streamline the patient journey and improve the quality of patient care
- Provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times
- To provide Directorate Managers with information on any potential variation in performance against Access Targets when all possible solutions have been explored
- To identify capacity shortfall and escalate the required resources to Directorate Managers
- Act in a professional and polite manner at all times, maintaining high levels of customer care
- Participate in creating an environment conducive to the acquisition of further knowledge and skills
- Maintain good relationships, communicating with all disciplines within the Trust
- Maintain good relationships and effective communication with patients, relatives and carers
- Actively participate in departmental and other group meetings
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Knowledge, Training & Experience
Essential
- Experience of successfully managing change
- Experience of managing waiting lists and admissions processes
- Experience of using IT systems, such as MS Office
- Able to prioritise and plan own workload and work to tight deadlines
- Able to influence and gain the confidence of clinicians and staff in other departments and at all organisational levels within the Trust
- Able to act on own initiative and as part of a team
- Excellent negotiation skills
- Excellent written and verbal communication skills
- Excellent organisational skills
- Understanding of the need for confidentiality
- Self-motivated and willing to learn new skills
- Flexible to suit the needs of the service
- Willing to take on extra training
Qualifications
Essential
- NVQ 3 qualification or equivalent
- GCSE 'O' Level Grade A-C or equivalent
Desirable
- Knowledge of Patient Administration System (PAS)
- Knowledge of NHS waiting times processes and targets
- Knowledge of RTT (Referral to Treatment) rules and guidance in line with Trust Access Policy
Skills & Abilities
Essential
- Ability to work in a high pressure environment
- Ability to maintain confidentiality
- Ability to present relevant information in a concise format
- Ability to communicate effectively at all levels
- Good interpersonal and people skills
Desirable
- Good information presentation skills
Person Specification
Knowledge, Training & Experience
Essential
- Experience of successfully managing change
- Experience of managing waiting lists and admissions processes
- Experience of using IT systems, such as MS Office
- Able to prioritise and plan own workload and work to tight deadlines
- Able to influence and gain the confidence of clinicians and staff in other departments and at all organisational levels within the Trust
- Able to act on own initiative and as part of a team
- Excellent negotiation skills
- Excellent written and verbal communication skills
- Excellent organisational skills
- Understanding of the need for confidentiality
- Self-motivated and willing to learn new skills
- Flexible to suit the needs of the service
- Willing to take on extra training
Qualifications
Essential
- NVQ 3 qualification or equivalent
- GCSE 'O' Level Grade A-C or equivalent
Desirable
- Knowledge of Patient Administration System (PAS)
- Knowledge of NHS waiting times processes and targets
- Knowledge of RTT (Referral to Treatment) rules and guidance in line with Trust Access Policy
Skills & Abilities
Essential
- Ability to work in a high pressure environment
- Ability to maintain confidentiality
- Ability to present relevant information in a concise format
- Ability to communicate effectively at all levels
- Good interpersonal and people skills
Desirable
- Good information presentation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).