Job summary
The NCA Service Desk team have a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems and equipment. As a member of this team you'll need a relentless focus on customers' needs and an analytical approach to incident management.
As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems and equipment. Having a singular focus on making sure that we are doing everything possible to get colleagues back up and running quickly and simply whenever and wherever anything goes wrong.
Main duties of the job
We are looking for someone who has experience managing IT issues, including system accounts, applications and hardware and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs.
By joining the NCA group , you'll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent in or in an IT related subject or equivalent experience
- GCSE English and Maths (grade A-C, or 4 and above)
Desirable
Knowledge, Training & Experience
Essential
- Knowledge of IT Hardware such as PCs, tablets and printers
- Proven ability to facilitate the installation of IT systems and equipment
- An excellent understanding of Microsoft Operating systems and applications
- Computer literate: Microsoft Office and the ability to utilise varied information resources
- Possess an understanding of IT Service Delivery
- Knowledge of IT policies and procedures including IT security and disaster recovery
- Expert Knowledge in IT and technology fields
Desirable
- Knowledge of the use of information systems within the NHS
Skills & Abilities
Essential
- Excellent communication skills with the ability to convey complex technical concepts in plain language
- Able to work under pressure
- Able to work individually or as part of a team
- Service-orientated, customer-focused
- Flexible approach to work outside normal office hours, when and if the need arises
Other
Essential
- Ability to travel across sites as part of the service need
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent in or in an IT related subject or equivalent experience
- GCSE English and Maths (grade A-C, or 4 and above)
Desirable
Knowledge, Training & Experience
Essential
- Knowledge of IT Hardware such as PCs, tablets and printers
- Proven ability to facilitate the installation of IT systems and equipment
- An excellent understanding of Microsoft Operating systems and applications
- Computer literate: Microsoft Office and the ability to utilise varied information resources
- Possess an understanding of IT Service Delivery
- Knowledge of IT policies and procedures including IT security and disaster recovery
- Expert Knowledge in IT and technology fields
Desirable
- Knowledge of the use of information systems within the NHS
Skills & Abilities
Essential
- Excellent communication skills with the ability to convey complex technical concepts in plain language
- Able to work under pressure
- Able to work individually or as part of a team
- Service-orientated, customer-focused
- Flexible approach to work outside normal office hours, when and if the need arises
Other
Essential
- Ability to travel across sites as part of the service need
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).