Job summary
An exciting opportunity has arisen to join our expanding Single Point of Access (SPOA) within Community Services Bury.
Following development of a new model to support our clinical teams across the Division, we are looking for a resilient, robust, and self-motivated individual to undertake the role of full time, Band 3 Booking/Scheduling Clerk -Quality.
You will provide an efficient and high quality booking and scheduling service to meet the requirements of Community Services Bury and to support achieving its key success targets. You will play a vital role in quality assurance ensuring the accurate recording of referrals and that standards are met.
The new model will provide the opportunity for staff to rotate across different areas of the SPOA based in central Bury or on a community reception, allowing personal growth and development.
Single Point of Access will operate on a 7 day basis, 365 days per year.
The working pattern will be 8am - 4pm or 10am - 6pm on a rota basis.
Some weekend working will be required.
Main duties of the job
To provide an efficient and high quality booking and scheduling service to meet the requirements of Community Services Bury and to support achieving its key access targets.
You will be expected to liaise with senior clinical staff, outpatient staff and managers on the maintenance of services ensuring that accurate information is provided to patients via clinic letters whilst working to national access targets.
You will lead by example, by maintaining a high level of professionalism and respect at all times.
You will demonstrate an excellent customer service manner through all channels of communication.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: http://www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: http://www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications and Experience
Essential
- Customer care NVQ level 3 or equivalent experience
- GCSE Maths & English
Knowledge and Skills
Essential
- Previous experience of working within a team
- Experience of working in a customer care environment
- Be able to prioritise own workload and work to deadlines
- Ability to work under pressure
- A good understanding of confidentiality/data protection
- Office experience and knowledge of administrative procedures
- Good knowledge of computer systems and ability to transfer information accurately
- Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
Desirable
- Ability to deal effectively with confrontational/challenging situations
Person Specification
Qualifications and Experience
Essential
- Customer care NVQ level 3 or equivalent experience
- GCSE Maths & English
Knowledge and Skills
Essential
- Previous experience of working within a team
- Experience of working in a customer care environment
- Be able to prioritise own workload and work to deadlines
- Ability to work under pressure
- A good understanding of confidentiality/data protection
- Office experience and knowledge of administrative procedures
- Good knowledge of computer systems and ability to transfer information accurately
- Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
Desirable
- Ability to deal effectively with confrontational/challenging situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).