Radiology Booking Clerk

Job summary

An opportunity has arisen to join the Booking & Scheduling Team at Brook house in Middleton.We are looking for a dynamic individual to support the Radiology Booking & Scheduling team, facilitating bookings for all patients who require a radiology appointment or procedure. This exciting role will also include dealing with inbound and outbound calls to agreed professional standards.You should have PC skills, be an excellent communicator and be able to prioritise your own workload. You should also enjoy working with people to provide a first class service.The hours are 17 hours per week, Monday - Friday between the hours of 08:00-18.00pm and include one Saturday Morning 09.00-13.00pm every 4-6 weeksAdditional enhancements for unsocial hours/weekend/Bank Holidays are payable

Main duties of the job

To use the Computerised Radiology Information System (CRIS) and PAS daily as required to retrieve/update patient information and demographics.To use the agreed telephone scripts and agreed protocols relating to calling patients at all times.To escalate any capacity issues or breaches of waiting times to the Booking centre Manager or Booking Centre Supervisor at the earliest opportunity.To ensure all patients are booked for appointments via telephone where possible, and to be responsible for booking appointments via letter of invitation for patients that cannot be reached by telephone after two attempts.To be responsible for booking radiology outpatient appointments in line with local and national waiting time targets via the CRIS system, using the Trust's Radiology PTL to monitor waiting times.To ensure that appropriate confirmation letters are sent to patients, with information of their appointment time, date and location, and include any relevant preparation and instructions that are required.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.