Job summary
Are you a skilled IT professional with a focus on enhancing user experience through technology?
The NCA is seeking a Senior End User Compute Engineer to support and optimise our end-user computing environments, ensuring our healthcare teams have seamless, secure, and efficient access to the tools they need.
In this role, you'll be responsible for the full lifecycle management of desktops, mobile devices, virtual workstations, and critical healthcare applications. Your work will involve configuring, deploying, and supporting end-user devices and systems en masse, troubleshooting technical issues, and ensuring adherence to NHS security and compliance standards.
You'll collaborate with digital teams and clinical staff to drive performance improvements, introduce automation, and implement best practices across end-user computing services. Your technical expertise in virtualisation, device management, and user support will ensure high availability and optimal performance, directly impacting patient care and team productivity.
If you're a proactive problem-solver with a commitment to excellence and a drive to support the future of healthcare technology, we want to hear from you. Join the NCA and play a vital role in creating a robust, user-focused computing environment that supports our staff and enhances patient care.
Main duties of the job
As a Senior EUC Engineer in the NCA, you will play a crucial role in maintaining and optimizing end-user computing environments essential for delivering healthcare services. Your responsibilities will revolve around providing technical support, troubleshooting, and ensuring the functionality and security of EUC systems across NCA facilities.
Your primary duty will be to assist in the deployment, configuration, and maintenance of end-user devices, including desktops, VDI, laptops, mobile devices, and associated software applications. Working closely with senior engineers and digital teams, you will contribute to ensuring the smooth operation of EUC systems, aligning with NHS standards and policies.
In addition to day-to-day support, you will assist in implementing security measures to protect sensitive data and mitigate cybersecurity risks within EUC environments. This includes enforcing access controls, managing antivirus solutions, and ensuring compliance with NHS security policies and regulations.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Relevant degree level or equivalent or ability to demonstrate equivalent knowledge, skills and experience.
- Relevant subject matter qualification (e.g. Horizon/Citrix/Azure AVD) or equivalent knowledge, skills and experience.
- Evidence of continued professional development
Desirable
- Project Management Qualification (Prince2, SCRUM, etc)
- ITIL Qualification
Skills
Essential
- Able to plan and prioritise work.
- Analyse, investigate and resolve complex IT issues/problems.
- Able to communicate effectively with all levels of staff both within and external to the organisation.
- Advanced and accurate keyboard skills
- Able to work under own initiative to proactively pick up and complete tasks.
- Flexible approach to working hours and willingness to cover core support hours on a shift/rota basis.
- Ability to travel within the requirements of the post, including transporting appropriate equipment when required.
- Ability to work under own initiative and as part of a team.
- Ability to understand, interpret and communicate complex IT functionality issues, whilst working under pressure.
Desirable
- Able to support large scale projects.
- Able to complete Change Management processes
Knowledge, Training and Experience
Essential
- Experience of using IT Service Management (ITSM) Systems
- Experience focussing on IT infrastructure gained within an enterprise environment.
- Evidence of supporting IT solutions across multiple disciplines.
- Knowledge of IT "best practice" standards, procedures, policies and protocols
Desirable
- Knowledge of working in a Healthcare IT environment.
- Understanding of IT Security
Person Specification
Qualifications
Essential
- Relevant degree level or equivalent or ability to demonstrate equivalent knowledge, skills and experience.
- Relevant subject matter qualification (e.g. Horizon/Citrix/Azure AVD) or equivalent knowledge, skills and experience.
- Evidence of continued professional development
Desirable
- Project Management Qualification (Prince2, SCRUM, etc)
- ITIL Qualification
Skills
Essential
- Able to plan and prioritise work.
- Analyse, investigate and resolve complex IT issues/problems.
- Able to communicate effectively with all levels of staff both within and external to the organisation.
- Advanced and accurate keyboard skills
- Able to work under own initiative to proactively pick up and complete tasks.
- Flexible approach to working hours and willingness to cover core support hours on a shift/rota basis.
- Ability to travel within the requirements of the post, including transporting appropriate equipment when required.
- Ability to work under own initiative and as part of a team.
- Ability to understand, interpret and communicate complex IT functionality issues, whilst working under pressure.
Desirable
- Able to support large scale projects.
- Able to complete Change Management processes
Knowledge, Training and Experience
Essential
- Experience of using IT Service Management (ITSM) Systems
- Experience focussing on IT infrastructure gained within an enterprise environment.
- Evidence of supporting IT solutions across multiple disciplines.
- Knowledge of IT "best practice" standards, procedures, policies and protocols
Desirable
- Knowledge of working in a Healthcare IT environment.
- Understanding of IT Security
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).