Apprenticeship to Higher Clerical Officer

Job summary

The Audiology Service covers the boroughs of Heywood, Middleton and Rochdale (HMR), Bury and Oldham.

An exciting apprenticeship training opportunity has been developed where you can progress your administration skills whilst undertaking a level 3 Business Administration qualification, whereupon completion of your training, which is expected to be completed within 18 months, you will progress to the post of a band 3 Higher Clerical Officer within the Audiology Clerical Team. This post holder will primarily work at Nye Bevan House in Rochdale. There will be some expectation of cross borough working within the clerical team.

It is a busy and demanding office environment and very busy on the telephones dealing with patient enquiries. It is an innovative,dynamic and cohesive team that provides admin support to the audiology service who provide assessment, treatment and advice to adults and children with hearing, tinnitus and balance difficulties.

You will provide comprehensive administration and secretarial support for the audiology service using various patient management computer systems and various software packages, manage enquires from patients, Clinicians, Managers and people from other organisations.

Main duties of the job

• It is a busy and demanding office environment and very busy on the telephones dealing with patient enquiries.
• Accepting referrals using e booking and allocating patients to appropriate clinic.
• Provision of clinical correspondence and reports.
• Respond pro-actively to patient telephone enquiries and book appointments.
• Providing secretarial support to services in the provision of clinical correspondence and reports including typing, audio typing andpreparation of reports.
• Accurately record outcomes on the patient management systems.Highly competent computer skills.
• Excellent communication skills with other professionals and the public.
• Ability to produce work of a high standard to tight deadlines.Clear telephone manner.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.