Job summary
Are you a tech-savvy problem solver with a passion for telecoms? We're looking for an IT Telecoms Engineer to join our team and ensure seamless communication across our networks. If you're driven by challenges and have a knack for keeping telecom systems at peak performance, we want to hear from you! Join us and help shape the future of communication.
In this role, you'll be responsible for installing, configuring, and maintaining telecom systems, from VoIP to unified communications, ensuring high availability and optimal performance.
You'll troubleshoot issues, work on system upgrades, and collaborate with cross-functional teams to integrate cutting-edge telecom solutions. Your expertise will help us maintain secure, reliable, and efficient communication channels that keep our business connected.
Main duties of the job
Your primary responsibilities will include managing the Cisco telecommunications infrastructure, however there is also a requirement for PBX, VoIP, WAN/LAN, and wireless network support. You will oversee the installation, configuration, and maintenance of these systems, ensuring optimal performance to support the communication needs of clinical staff, administrative personnel, and patients.
In addition to managing telecommunications hardware and software, you will play a crucial role in ensuring network security. This will involve implementing and enforcing security measures to protect telecommunications networks from unauthorized access, cyber threats, and data breaches. Your adherence to NHS security policies and industry best practices will be essential in safeguarding sensitive information and maintaining compliance with regulatory requirements.
As a Senior IT Communications Engineer, you will also provide technical support to resolve telecommunications issues and incidents promptly. You will conduct thorough troubleshooting and root cause analysis to identify and address underlying problems, minimizing downtime and disruptions to essential healthcare services. Your ability to collaborate effectively with internal stakeholders, including IT teams and clinical staff, will be vital in delivering timely and effective solutions.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Relevant degree level or equivalent or ability to demonstrate equivalent knowledge, skills and experience.
- Relevant subject matter qualification (e.g. Cisco CCM) or equivalent knowledge, skills and experience.
- Evidence of continued professional development
Desirable
- Project Management Qualification (Prince2, SCRUM, etc)
- ITIL Qualification
Skills
Essential
- Able to plan and prioritise work.
- Analyse, investigate and resolve complex IT issues/problems.
- Able to communicate effectively with all levels of staff both within and external to the organisation.
- Advanced and accurate keyboard skills
- Able to work under own initiative to proactively pick up and complete tasks.
- Flexible approach to working hours and willingness to cover core support hours on a shift/rota basis.
- Ability to travel within the requirements of the post, including transporting appropriate equipment when required.
- Ability to work under own initiative and as part of a team.
- Ability to understand, interpret and communicate complex IT functionality issues, whilst working under pressure.
Desirable
- Able to support large scale projects.
- Able to complete Change Management processes
Knowledge, Training and Experience
Essential
- Experience of using IT Service Management (ITSM) Systems
- Experience focussing on IT infrastructure gained within an enterprise environment.
- Evidence of supporting IT solutions across multiple disciplines.
- Knowledge of IT "best practice" standards, procedures, policies and protocols
- Some knowledge of common alternative subject matter systems such as Unix, Linux, OS X.
Desirable
- Knowledge of working in a Healthcare IT environment.
- Understanding of IT Security
Person Specification
Qualifications
Essential
- Relevant degree level or equivalent or ability to demonstrate equivalent knowledge, skills and experience.
- Relevant subject matter qualification (e.g. Cisco CCM) or equivalent knowledge, skills and experience.
- Evidence of continued professional development
Desirable
- Project Management Qualification (Prince2, SCRUM, etc)
- ITIL Qualification
Skills
Essential
- Able to plan and prioritise work.
- Analyse, investigate and resolve complex IT issues/problems.
- Able to communicate effectively with all levels of staff both within and external to the organisation.
- Advanced and accurate keyboard skills
- Able to work under own initiative to proactively pick up and complete tasks.
- Flexible approach to working hours and willingness to cover core support hours on a shift/rota basis.
- Ability to travel within the requirements of the post, including transporting appropriate equipment when required.
- Ability to work under own initiative and as part of a team.
- Ability to understand, interpret and communicate complex IT functionality issues, whilst working under pressure.
Desirable
- Able to support large scale projects.
- Able to complete Change Management processes
Knowledge, Training and Experience
Essential
- Experience of using IT Service Management (ITSM) Systems
- Experience focussing on IT infrastructure gained within an enterprise environment.
- Evidence of supporting IT solutions across multiple disciplines.
- Knowledge of IT "best practice" standards, procedures, policies and protocols
- Some knowledge of common alternative subject matter systems such as Unix, Linux, OS X.
Desirable
- Knowledge of working in a Healthcare IT environment.
- Understanding of IT Security
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).