Lead Applications Support Analyst

Job summary

We are looking for an experienced Support Analyst to lead our Support Team.

You will be responsible for ensuring that all clinical systems and core systems related configuration are supported. You will be required to assist the Team Lead/Manager with the day-to-day operational management and performance of the support team and assist with collecting and reporting on performance.

You will also be responsible for providing line management responsibilities for support analysts including the training of and support of all new staff members and ensuring they are familiar with team processes.

Please note: this is an on-site role based at Salford Care Organisation.

Main duties of the job

This is a key role in the configuration & maintenance of the digital applications and you will ensure that the support analysts assess and respond to user queries, providing solutions to reported problems.

You will acquire and maintain detailed knowledge of the systems/applications and provide advice and support to assist departmental managers and colleagues when appropriate and share this knowledge within the digital team.

Part of the role will be to assist in ensuring that all users make full and effective use of digital systems.

You will line manage the support analysts within the team and provide a supporting role in the education and training of staff at key times alongside other team members.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.