Job summary
An exciting opportunity has become available within the Care Brokerage Team for Administrative Officers.
The roles will be based at 1 City Approach in Eccles. The working arrangements are Monday to Friday with some flexibility depending on the needs of the service.
Main duties of the job
Maintaining client records within Liquid Logic and CONTROC;
Liaising with care providers to check, reconcile and process invoices submitted via a Provider Portal;
Liaising with service providers and Social Care Practitioners to ensure that care is commissioned and processed accurately;
Provide an effective, reliable, and efficient support service;
Provide advice and support to Social Work Teams;
Communicate, engage and work collaboratively with external and internal partner agencies and members of the public;
Organise and prioritise own workload and work to deadlines;
You must be highly motivated and committed to provide high quality administrative support in Adult Social Care;
You will have excellent communication and numerical skills and have the ability to work both as part of a team and on your own initiative;
You will be able to organise and prioritise your own workload and balance this with the demands of a busy, diverse, and varied role, whilst working flexibly within a Team to ensure deadlines are adhered to;
You should have an excellent knowledge of Microsoft Office applications and the ability to use multiple applications simultaneously is essential for this Role whilst understanding the need for precision and attention to detail;
Candidates must be able to demonstrate how they meet the essential qualifications, Knowledge, Skills, and experience for the post in order to be shortlisted for interview.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
In line with the Trusts Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership. However, as members of ethnicity minority groups and individuals with disabilities are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
In line with the Trusts Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership. However, as members of ethnicity minority groups and individuals with disabilities are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone.
Person Specification
Qualifications
Essential
- Minimum 5 GCSE's or equivalent (to include Maths and English) at Grade C or higher
- NVQ 2/3 in Administration/ Customer Care or equivalent experience
Knowledge, Training & Experience
Essential
- Excellent knowledge of Microsoft packages word, excel, outlook
- Minimum of 12 months office experience
- Experience of the development of positive and supportive working relationships with people at all professional levels
- Experience in reviewing planning and developing systems
- Experience of how confidentiality should be applied and in what circumstances
Desirable
- Experience of working in a health & social care setting
- Knowledge of current Adult Social Care Electronic Care Record (Liquid Logic) and Payment System (ContrOCC)
Skills & Abilities
Essential
- Demonstrate excellent organisational skills and the ability to prioritise workload to meet tight deadlines
- Ability to accurately undertake financial and numerical calculations
- Ability to evaluate and analyse data and financial information
- Ability to generate creative solutions
- Ability to use initiative and work with minimum supervision
- Demonstrate high degree of accuracy and attention to detail
- Demonstrate excellent interpersonal, communication and negotiation skills
- Able to cope with pressure, conflicts and demands whilst still achieving results
- Able to work constructively as part of a team and is able to put forward own views assertively and accept the views of others
Person Specification
Qualifications
Essential
- Minimum 5 GCSE's or equivalent (to include Maths and English) at Grade C or higher
- NVQ 2/3 in Administration/ Customer Care or equivalent experience
Knowledge, Training & Experience
Essential
- Excellent knowledge of Microsoft packages word, excel, outlook
- Minimum of 12 months office experience
- Experience of the development of positive and supportive working relationships with people at all professional levels
- Experience in reviewing planning and developing systems
- Experience of how confidentiality should be applied and in what circumstances
Desirable
- Experience of working in a health & social care setting
- Knowledge of current Adult Social Care Electronic Care Record (Liquid Logic) and Payment System (ContrOCC)
Skills & Abilities
Essential
- Demonstrate excellent organisational skills and the ability to prioritise workload to meet tight deadlines
- Ability to accurately undertake financial and numerical calculations
- Ability to evaluate and analyse data and financial information
- Ability to generate creative solutions
- Ability to use initiative and work with minimum supervision
- Demonstrate high degree of accuracy and attention to detail
- Demonstrate excellent interpersonal, communication and negotiation skills
- Able to cope with pressure, conflicts and demands whilst still achieving results
- Able to work constructively as part of a team and is able to put forward own views assertively and accept the views of others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).