Administrator

Job summary

The Children's Services administration team provides vital and comprehensive administrative support across the Paediatric Nurse Led and Therapy Services in the community. The team play a key role in the front-line service provided to our patients.

The post holder will be responsible for ensuring that all administrative processes are carried out in a timely and accurate manner to assist the smooth delivery of the clinical services and use excellent communications skills both internally and externally with parents and professionals. They will be highly conversant with technology and the use of Trust systems would be beneficial.

The post holder will be responsible for ensuring that all administrative processes are carried out in a timely and accurate manner to assist with the smooth delivery of service.

The post holder will manage referrals received and waiting lists for all services using Trust Systems and processes.

The post holder will be responsible for managing the patient appointment booking line within the service, booking, amending, and issuing clinic appointments for children as required using the Trust systems.

Main duties of the job

An understanding of 18week RTT principles and adhere to these when booking patients. In conjunction with the Unseen Child Policy.

They will maximise use of clinic slots to ensure a cost effective and efficient service is provided.

Liaise with parents, clinicians and third parties to arrange appointments as required within service targets.

Liaise with General Practitioners, school settings and other health professionals regarding appointments and patient enquiries.

To ensure that patient letters/report/minutes are typed and distributed within Trust time scales.

Provide Typing and Secretarial Support for patient reports and correspondence, some with version control, as necessary.

Maintain accurate electronic patient records.

Maintain comprehensive electronic filing systems.

The post holder will develop and maintain effective relationships with patients, carers, clinicians, medical staff and other admin and clerical colleagues.

The post holder will be expected to contribute to the development of Admin and Clerical processes and identify improvement areas.

The post holder will be expected to participate in cover arrangements within the team.

Assist the administration team lead with the co-ordination of meetings, diaries, preparation and organise travel as required.

Assist with the development of visual resources for teaching/presentations as required.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.