Job summary
An exciting opportunity has arisen for a Quality and Performance Operational Lead.
To develop, maintain and lead on quality and performance across Patient Access and Administration. Lead on quality Improvement and support service re-design projects and programmes across the PAA footprint.
Take responsibility for performance management of the PAA services including Pathway Coordinators, RTT Validation, Data Quality, Independent Sector and Training.
Support the Single Service SLA and SoPs by developing strategies to ensure key performance targets are delivered across PAA.
To support in the delivery of improvement programmes and projects across PAA.
Main duties of the job
Lead on Quality Improvement and service re-design projects and programmes.
To support in the delivery of change plans from improvement programmes and projects linkedto the PAA single service resulting in sustainable daily business and realise financial andqualitative benefits.
To lead on high quality training for all staff across PAA.
Ensuring Trust systems hold high quality administrative and clinical patient data by running routine checks and reports to identify errors and inconsistencies and providing feedback on problem areas.
Responsible for the escalation of any potential issues/ problems in relation to RTT weeks to their line manager or relevant operational managers. They will undertake validation of patient pathways, in relation to the admitted and non-admitted performance.
In conjunction with the RTT & PWC Team Leader, work with operational managers to forecast potential problems and identify appropriate solutions to these.
To undertake regular training on systems and process as well as keeping up-to date on all relevant Trust policies and procedures, ensuring they are competent and capable of completing their duties, highlighting to line management where they may need additional support.
Manage and lead operational teams across Patient Access and Administration.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Professional Management qualification e.g. Degree, Post Graduate Diploma or evidence of equivalent operational management experience as described within the job specification.
- PRINCE 2 or PM qualification
Desirable
- Training/Teaching Qualification
Skills
Essential
- Able to work with data to create reports, comprehensive trajectories and forecasts and deliver analysis of complex information in a straightforward and meaningful way to a variety of staff levels
- Excellent written communication skills - experience of writing briefing papers and documents for a senior audience
- Proven track record of building and maintaining relationships across different NCA services at all levels
- Excellent negotiating skills, interpersonal fluency, comfort with ambiguity, dynamic prioritisation
- Background and understanding of Patient Access operational capabilities
Knowledge
Essential
- Comprehensive knowledge of project management principles and methodologies
- In-depth knowledge of National RTT rules, Access targets and other related policies / national guidance and demonstrable understanding of current NHS issues.
Experience
Essential
- Experience of leading change management programmes and projects
Person Specification
Qualifications
Essential
- Professional Management qualification e.g. Degree, Post Graduate Diploma or evidence of equivalent operational management experience as described within the job specification.
- PRINCE 2 or PM qualification
Desirable
- Training/Teaching Qualification
Skills
Essential
- Able to work with data to create reports, comprehensive trajectories and forecasts and deliver analysis of complex information in a straightforward and meaningful way to a variety of staff levels
- Excellent written communication skills - experience of writing briefing papers and documents for a senior audience
- Proven track record of building and maintaining relationships across different NCA services at all levels
- Excellent negotiating skills, interpersonal fluency, comfort with ambiguity, dynamic prioritisation
- Background and understanding of Patient Access operational capabilities
Knowledge
Essential
- Comprehensive knowledge of project management principles and methodologies
- In-depth knowledge of National RTT rules, Access targets and other related policies / national guidance and demonstrable understanding of current NHS issues.
Experience
Essential
- Experience of leading change management programmes and projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).