Job summary
We are looking for individuals that can provide a service to patients and staff in release of health records under the Data Protection Act and Freedom of Information Act.
Ideally you will have a good understanding of patient confidentiality and a basic understanding of the legislation. You will be responsible for the efficient and accurate release of information requested in line with legal timeframes for your own portfolio of cases.
Support will be provided across the team with specific training in process where needed.
This is an agile role and can be based at Salford or Oldham or with Home Working (minimum 1 office day per week).
Main duties of the job
The post holders are responsible for assisting the Information Access Manager with the delivery of service within the department, ensuring the efficient/accurate release of information requested. Specifically, this role is associated with duties supporting subject access rights under the Data Protection/GDPR and Freedom of Information within the Trust.
The role is crucial to the success and smooth management of all aspects of this function, including the commitment to and support of the following initiatives:
- Data Protection Act/GDPR compliance
- Freedom of Information Act compliance
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- NVQ2 in Customer Service or equivalent
- Educated to GCSE/O level standard
- Evidence of professional and/or personal staff development
Desirable
- Information Governance training/qualification
Knowledge
Essential
- Good understanding of patient confidentiality standards
- Basic understanding of Data Protection legislation and principles
- Basic understanding of Freedom of Information legislation
- Computer literate with knowledge of MS Office 365
Experience
Essential
- Administration experience in a busy office environment, preferably within the NHS
Desirable
- Experience of working within information assurance
- Experience of communicating with senior managers/directors/external organisations
Skills
Essential
- Good interpersonal and communication skills (written, oral and electronic)
- Ability to work to deadlines
- Proven ability to work independently
- Good organisation skills and attention to detail and problem solving skills
- Customer service skills
- Telephone/communication manner, including listening skills
- Ability to deal with difficult situations with compassion and diplomacy
- Ability to work independently with minimum supervision
Person Specification
Qualifications
Essential
- NVQ2 in Customer Service or equivalent
- Educated to GCSE/O level standard
- Evidence of professional and/or personal staff development
Desirable
- Information Governance training/qualification
Knowledge
Essential
- Good understanding of patient confidentiality standards
- Basic understanding of Data Protection legislation and principles
- Basic understanding of Freedom of Information legislation
- Computer literate with knowledge of MS Office 365
Experience
Essential
- Administration experience in a busy office environment, preferably within the NHS
Desirable
- Experience of working within information assurance
- Experience of communicating with senior managers/directors/external organisations
Skills
Essential
- Good interpersonal and communication skills (written, oral and electronic)
- Ability to work to deadlines
- Proven ability to work independently
- Good organisation skills and attention to detail and problem solving skills
- Customer service skills
- Telephone/communication manner, including listening skills
- Ability to deal with difficult situations with compassion and diplomacy
- Ability to work independently with minimum supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).