Booking & Scheduling Assistant

Northern Care Alliance NHS Foundation Trust

Information:

This job is now closed

Job summary

An exciting opportunity has opened up for a Booking & Scheduling Assistant to join us as a Band 2 Booking & Scheduling Assistant at Salford Royal Hospital / Turnpike House.

With demand on our services at an all time high the role our department provides has never been more critical.

Main duties of the job

As a Booking Clerk your main duties will cover;

  • Receiving and processing patient referrals
  • Booking and changing appointments for patients either via a phone call, a text message, or an email
  • Answering and signposting general enquiries from patients calling our appointments line

To do this we need you to;

  • Be confident using a computer and Microsoft Office
  • Have an excellent telephone manner
  • Be able to communicate effectively
  • Strive to give our patients an excellent customer service
  • Be enthusiastic, confident, and committed

We will give you;

  • The chance to make a difference to people in our local communities
  • A mix of both office and home on a rota basis once training is complete
  • A range of Monday to Friday daytime shifts
  • Career development opportunities

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website https://careers.northerncarealliance.nhs.uk

Date posted

19 June 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata, per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

236-NCA-AC219-24

Job locations

Salford Care Organisation

Turnpike House, 631 Eccles New Road

Salford

M50 1SW


Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk

Person Specification

Qualifications

Essential

  • oNumeracy and literacy qualifications (at least A-C)

Desirable

  • oNVQ2 or equivalent clerical qualification
  • oEDCL or Computer skills qualification

Experience

Essential

  • oWorking within a confidential environment

Desirable

  • oPatient administration background
  • oPrevious NHS experience
  • oPrevious Administration Experience
  • oPrevious customer service experience

Skills

Essential

  • o Excellent customer service
  • o Able to demonstrate the Trust Values
  • o Effective communicator
  • o Customer service skills
  • o Enthusiasm, confidence, and commitment
  • o Computer skills including Microsoft Office
Person Specification

Qualifications

Essential

  • oNumeracy and literacy qualifications (at least A-C)

Desirable

  • oNVQ2 or equivalent clerical qualification
  • oEDCL or Computer skills qualification

Experience

Essential

  • oWorking within a confidential environment

Desirable

  • oPatient administration background
  • oPrevious NHS experience
  • oPrevious Administration Experience
  • oPrevious customer service experience

Skills

Essential

  • o Excellent customer service
  • o Able to demonstrate the Trust Values
  • o Effective communicator
  • o Customer service skills
  • o Enthusiasm, confidence, and commitment
  • o Computer skills including Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Salford Care Organisation

Turnpike House, 631 Eccles New Road

Salford

M50 1SW


Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Salford Care Organisation

Turnpike House, 631 Eccles New Road

Salford

M50 1SW


Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Support Manager

Gaynor Hulme

Gaynor.hulme@nca.nhs.uk

01612065138

Date posted

19 June 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata, per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

236-NCA-AC219-24

Job locations

Salford Care Organisation

Turnpike House, 631 Eccles New Road

Salford

M50 1SW


Supporting documents

Privacy notice

Northern Care Alliance NHS Foundation Trust 's privacy notice (opens in a new tab)