Job summary
We are looking to recruit an enthusiastic, flexible, confident and committed full time, Band 2 Receptionist to join our busy Radiology Departments at the Northern Care Alliance. The post will be based at Rochdale Infirmary but we will require occasional cover working at Fairfield General Hospital and The Royal Oldham Hospital.
The position is permanent and is to work 37.5 hours a week.
The hours will vary between 08:00-20:00, Monday - Friday and will include some weekend work.
There could also be a requirement on occasion to work at other sites with very short notice.
Additional enhancements for unsocial hours/weekend/Bank Holidays are payable
You will be required to provide reception/clerical support within a very busy department, you must be hard working and flexible. As the first point of contact for patients visiting the department, you will be friendly and approachable, ensuring that a positive patient experience is provided from arrival.
Main duties of the job
You will assist in providing an efficient, high quality receptionist/clerical support service to the Radiology Department, consisting of attending patients, dealing with referrals on the Computerised Radiology Information System (CRIS), and from GP's, and Out-Patient requesting various scans, dealing with telephone enquiries, scanning, filing, emailing and photocopying. Excellent communication, computer skills and a confident, pleasant approach when dealing with patients and the general public is essential. You must be able to work on your own and to tight deadlines.
A working knowledge of Radiology and of the CRIS computer systems would be advantageous but not essential as full training will be given.
Good keyboard skills are essential.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website https://careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.
Person Specification
Qualifications
Essential
- Educated to GCSE standard with English & Maths at Grade C or above, or equivalent.
Desirable
- ECDL, RSA II or equivalent experience
Experience
Essential
- Previous clerical experience
Desirable
- Previous experience of working in a customer care environment
- Experience of dealing with any changes to the service in a positive way
Skills
Essential
- Excellent interpersonal and communication skills in order to deal with disciplines on the telephone using empathy and negotiating skills
- To demonstrate the ability to work to short timescales as and when required to provide an efficient and timely service
Knowledge
Essential
- Excellent knowledge of administrative and office procedures
Person Specification
Qualifications
Essential
- Educated to GCSE standard with English & Maths at Grade C or above, or equivalent.
Desirable
- ECDL, RSA II or equivalent experience
Experience
Essential
- Previous clerical experience
Desirable
- Previous experience of working in a customer care environment
- Experience of dealing with any changes to the service in a positive way
Skills
Essential
- Excellent interpersonal and communication skills in order to deal with disciplines on the telephone using empathy and negotiating skills
- To demonstrate the ability to work to short timescales as and when required to provide an efficient and timely service
Knowledge
Essential
- Excellent knowledge of administrative and office procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).