Job summary
We are looking for an enthusiastic and committed Ward Clerk to provide efficient clerical support on Ward H4 at Salford Royal Hospital.
The post is 26 hours per week, working Monday, Wednesday and Thursday, although this could be flexible. Start/finish times are negotiable. The role will provide an exciting challenge to the successful candidate.
Ward Clerks provide administrative support and act as the unit receptionist to the ward. This includes answering telephone calls, updating confidential patient data, making follow up appointments, arranging hospital transport, liaising with medical secretaries, admitting and discharging patient on electronic systems, ordering and maintaining stationary stocks.
Main duties of the job
Your role will invole acting as Ward Receptionist and greeting patients and visitors, including those with communication difficulties, on arrival to the ward in accordance with Trust standards and expectations.
You will ensure that patients are shown to designated waiting areas and given information packs and/or leaflets where applicable.
You will receive messages in person, by telephone, e-mail or letter and respond appropriately and ensure that patients' notes and other documentation are prepared and managed confidentially.
You will take responsibility for accurate data entry and retrieval via computer, for e.g., patient center, case note tracking, and other systems, and ensure that discharged patient notes are returned promptly to appropriate secretaries or medical records department, including case note tracking.
You will arrange follow-up appointments if required, ensure that patient admission documentation is maintained appropriately and that a record is kept of clinical activity, as required and make sure that stationery/supplies are ordered as necessary.
You will make sure that patients' notes are made available prior to admission, that information is relayed appropriately to the multi-professional and/or multiagency teams to ensure the safe discharge and follow-up of patients and report/requisition broken or faulty equipment and furnishings within the ward/department.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website https://careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
We respect the value of difference. So, our aim is to employ people representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.
We continually review our recruitment processes to ensure they are supporting us achieving an inclusive and representative team.
We recognise that many people find interviews daunting and the conventional interview approach, of unseen questions, often impacts performance on the day. We are therefore piloting sending interview questions, to candidates, in advance. This vacancy is within one of our pilot areas therefore if you are invited for interview you will receive your interview questions in advance of your interview date. Feedback on this process will also be requested to help our teams understand and evaluate your recruitment experience.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
We respect the value of difference. So, our aim is to employ people representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.
We continually review our recruitment processes to ensure they are supporting us achieving an inclusive and representative team.
We recognise that many people find interviews daunting and the conventional interview approach, of unseen questions, often impacts performance on the day. We are therefore piloting sending interview questions, to candidates, in advance. This vacancy is within one of our pilot areas therefore if you are invited for interview you will receive your interview questions in advance of your interview date. Feedback on this process will also be requested to help our teams understand and evaluate your recruitment experience.
Person Specification
Qualifications
Essential
- Maths and English GCSE level A-C
Knowledge, Training & Experience
Essential
- Substantial experience in a range of office / admin duties
Desirable
- Experience of the use of clinical systems
Skills & Abilities
Essential
- IT Skills
- Communicates succinctly, clearly and accurately both verbally and in writing
- Be an effective team member who is able to relate to colleagues at all levels of the Trust with tact and diplomacy
- Ability to coordinate your workload and supervise members of the team, ensuring high quality, safe and effective patient care
- Organisational skills
- Keyboard / computer skills / ability to input and retrieve data.
- Able to work under own initiative and work within a team
- Ability to deal with difficult situations both on the phone and face to face.
- Understand the need for confidentiality.
Desirable
- Demonstrate initiative to proactively problem solve with a solution focus
Person Specification
Qualifications
Essential
- Maths and English GCSE level A-C
Knowledge, Training & Experience
Essential
- Substantial experience in a range of office / admin duties
Desirable
- Experience of the use of clinical systems
Skills & Abilities
Essential
- IT Skills
- Communicates succinctly, clearly and accurately both verbally and in writing
- Be an effective team member who is able to relate to colleagues at all levels of the Trust with tact and diplomacy
- Ability to coordinate your workload and supervise members of the team, ensuring high quality, safe and effective patient care
- Organisational skills
- Keyboard / computer skills / ability to input and retrieve data.
- Able to work under own initiative and work within a team
- Ability to deal with difficult situations both on the phone and face to face.
- Understand the need for confidentiality.
Desirable
- Demonstrate initiative to proactively problem solve with a solution focus
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).