Job summary
The Northern Care Alliance NHS Foundation Trust (NCA) has a strong reputation for its progressive approach and commitment to addressing inequalities that contribute to poor population health outcomes. The purpose of this role is to provide strong leadership to the Equality, Equity and Inclusion (EDI) agenda for NCA ensuring we are compliant with statutory EDI obligations and duties and are at the leading edge of advancing equality and inclusion for the communities we serve and as an employer. The role is to ensure inclusive values and behaviours are adopted in policy and practice throughout the organisation and to provide professional leadership and management support to the EE&I Team.
The post holder is also responsible for ensuring that the communication needs for our patients are met by developing and delivering our Translation and Interpreting Services 24/7. This service last year provided support in over 84 different languages to 45,000 patient contacts (face to face, video, telephone, and written translation). The team consists of 15 part time substantive staff currently directly employed. Given the diversity of our language requirements you will also be responsible for over 250 bank interpreter and an out of hours agency provision.
Main duties of the job
The post holder will:
- Provide strategic leadership, co-ordination and operational delivery to ensure the NCA as a statutory public body fulfils all EEI compliance duties relating to service delivery, decisions and workforce, including (but not limited to) coordination of assurance processes and action plans associated with the Public Sector Equality Duties, Equality Delivery System, Workforce Race Equality Scheme and Disability Equality Scheme, Gender Pay Gap, Accessible Information Standards. This will include allocation of work to ensure organisational delivery and compliance across other corporate functions and ensuring the results are accessible to the public.
- Be accountable for the overall delivery of the NCA Intentional about Inclusion Strategy by developing and delivering a workplan for the EEI team.
- Be accountable for transparent reporting and delivery of improvements against metrics on EEI within our Care Organisations and Corporate Departments and prepare report regularly to the Executive People Committee and NCA Board.
- Provide expertise and advice to senior leaders within the People Function and Care Organisations Leadership team.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website: https://careers.northerncarealliance.nhs.uk/working-with-us/our-values/
Job description
Job responsibilities
Professional Duties:
- The postholder should have proven and significant leadership experience with relevant technical EEI knowledge gained through study and/or experience.
- There should be an understanding of the background to and aims of current healthcare policy and appreciation of the EEI implications.
- The post holder will act as a resource for the organisation, sharing information about relevant national policy and best practice drawn from multiple sources
Communication:
- Required to work with and influence a wide range of health and social care stakeholders across differing agendas to build trusted stakeholder relationships and networks and lead improvement system wide.
- Highly developed communication skills are needed with the ability to communicate on highly complex matters and difficult situations.
- Ability to provide and receive, convey and present highly complex, sensitive and/or contentious information to large groups where multiple significant barriers to acceptance are highly probable and multiple opposing views are inevitable, responding openly to questions to ensure full understanding and engagement.
- Ability to communicate effectively with patients and service users, colleagues, stakeholder and members of the public.
- Demonstrate leadership, vision, strategic thinking and planning with highly developed political skills.
Analytical and Judgement:
- High level analytical skills and the ability to draw and create qualitative and quantitative solutions from a wide range of complex sources and present in a clear concise manner.
- Ability to analyse a range of highly complex numerical and written data, assess verbal, written, numerical and draw appropriate conclusions and recommendations that inform and influence policy and delivery.
Policy and Service Development
- Ensure the NCA has a robust, auditable Equality Impact Assessment Process in place for all decisions, strategies, policies and procedures. Ensure this process can be adapted for urgent and emergency decision making and is applied to all Cost Improvement Initiatives (CIPs)
- To take responsibility for and proactively lead the design, implementation, and evaluation of relevant policies.
- To support the identification and sharing of best practice across People leads.
Planning and organisation:
- Develop an accessible approach to analyse / report EEI for NCA assurance and decision making.
- Work closely with stakeholders to ensure local, regional and national priorities and projects are delivered.
- Ensure relevant projects, pilots, services and initiatives are delivered on time, to quality standards and in a cost-effective manner, adjusting plans as required.
- Determine short, medium and long-term projects, achieving quality outcomes.
Financial Responsibility
- Responsible for operating with the NCA Standing Orders and Standing Financial Instruction.
- Constantly strive for value for money and greater efficiency in the use of budgets, and to aim that they operate in recurrent financial balance year on year.
Leadership and Management
- Lead and implement the NCA Intentional about Inclusion Strategy which has been approved by our board.
- Provide Leadership and Management Support to the Interpreting Service ensuring that we are anticipating future language support as our communities evolve and change.
- Provide professional support and leadership to enable our staff networks to thrive and take their place as equal partners within our organisations governance.
- Create a culture of collaboration and shared endeavour which makes best use of skills and resources and increases resilience in the EDI function, recognising that many who work within this field have lived experience of discrimination and trauma.
- Work with the team to identify gaps in expertise and identify ways to fill these through recruitment (where opportunities arise), professional development and networking.
Job description
Job responsibilities
Professional Duties:
- The postholder should have proven and significant leadership experience with relevant technical EEI knowledge gained through study and/or experience.
- There should be an understanding of the background to and aims of current healthcare policy and appreciation of the EEI implications.
- The post holder will act as a resource for the organisation, sharing information about relevant national policy and best practice drawn from multiple sources
Communication:
- Required to work with and influence a wide range of health and social care stakeholders across differing agendas to build trusted stakeholder relationships and networks and lead improvement system wide.
- Highly developed communication skills are needed with the ability to communicate on highly complex matters and difficult situations.
- Ability to provide and receive, convey and present highly complex, sensitive and/or contentious information to large groups where multiple significant barriers to acceptance are highly probable and multiple opposing views are inevitable, responding openly to questions to ensure full understanding and engagement.
- Ability to communicate effectively with patients and service users, colleagues, stakeholder and members of the public.
- Demonstrate leadership, vision, strategic thinking and planning with highly developed political skills.
Analytical and Judgement:
- High level analytical skills and the ability to draw and create qualitative and quantitative solutions from a wide range of complex sources and present in a clear concise manner.
- Ability to analyse a range of highly complex numerical and written data, assess verbal, written, numerical and draw appropriate conclusions and recommendations that inform and influence policy and delivery.
Policy and Service Development
- Ensure the NCA has a robust, auditable Equality Impact Assessment Process in place for all decisions, strategies, policies and procedures. Ensure this process can be adapted for urgent and emergency decision making and is applied to all Cost Improvement Initiatives (CIPs)
- To take responsibility for and proactively lead the design, implementation, and evaluation of relevant policies.
- To support the identification and sharing of best practice across People leads.
Planning and organisation:
- Develop an accessible approach to analyse / report EEI for NCA assurance and decision making.
- Work closely with stakeholders to ensure local, regional and national priorities and projects are delivered.
- Ensure relevant projects, pilots, services and initiatives are delivered on time, to quality standards and in a cost-effective manner, adjusting plans as required.
- Determine short, medium and long-term projects, achieving quality outcomes.
Financial Responsibility
- Responsible for operating with the NCA Standing Orders and Standing Financial Instruction.
- Constantly strive for value for money and greater efficiency in the use of budgets, and to aim that they operate in recurrent financial balance year on year.
Leadership and Management
- Lead and implement the NCA Intentional about Inclusion Strategy which has been approved by our board.
- Provide Leadership and Management Support to the Interpreting Service ensuring that we are anticipating future language support as our communities evolve and change.
- Provide professional support and leadership to enable our staff networks to thrive and take their place as equal partners within our organisations governance.
- Create a culture of collaboration and shared endeavour which makes best use of skills and resources and increases resilience in the EDI function, recognising that many who work within this field have lived experience of discrimination and trauma.
- Work with the team to identify gaps in expertise and identify ways to fill these through recruitment (where opportunities arise), professional development and networking.
Person Specification
Qualifications
Essential
- Degree (or equivalent)
- Evidence of Leadership qualification and / or formal management qualification
Desirable
- Post graduate diploma degree (or equivalent) in an associated subject.
- Masters degree (or equivalent) in an associated subject
- Coaching Qualification
Knowledge, Training & Experience
Essential
- Demonstratable track record of advancing EEI
- Comprehensive knowledge and understanding of the legislative, mandated and contractual responsibilities of an NHS provider within EEI.
- Experience of developing an inclusive culture within your own team and at an organisational level.
- Experience of holding individuals, teams or services to account against a range of metrics
- Commitment to and focus on quality, promotes high standards in all they do.
Desirable
- Experience of utilising lived experience perspectives and insights in a strategic leadership role.
- Demonstrate the impact of developing an inclusive culture.
- Experience of redesigning health or social care services to ensure they are more equitable.
Living our Values
Essential
- All colleagues are expected to demonstrate the NCA values and underpinning behaviours as you carry out your role: CARE: We listen and treat each other with kindness
- All colleagues are expected to demonstrate the NCA values and underpinning behaviours as you carry out your role: APPRECIATE: We value and respect each other's contribution.
- All colleagues are expected to demonstrate the NCA values and underpinning behaviours as you carry out your role: INSPIRE: We speak up and find ways to be even better.
Skills and Abilities
Essential
- Ability to build trusted stakeholder relationships and networks.
- Ability to work with and influence a wide range of health and social care stakeholders across different agendas
- Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations.
- Ability to provide and receive, convey and present highly complex, sensitive and/or contentious information to large groups, responding openly to questions to ensure full understanding and engagement.
- Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines.
Desirable
- Ability to undertake autonomous actions as a result of own interpretation of policy and guidance providing a source of expert advice to the organisation.
Person Specification
Qualifications
Essential
- Degree (or equivalent)
- Evidence of Leadership qualification and / or formal management qualification
Desirable
- Post graduate diploma degree (or equivalent) in an associated subject.
- Masters degree (or equivalent) in an associated subject
- Coaching Qualification
Knowledge, Training & Experience
Essential
- Demonstratable track record of advancing EEI
- Comprehensive knowledge and understanding of the legislative, mandated and contractual responsibilities of an NHS provider within EEI.
- Experience of developing an inclusive culture within your own team and at an organisational level.
- Experience of holding individuals, teams or services to account against a range of metrics
- Commitment to and focus on quality, promotes high standards in all they do.
Desirable
- Experience of utilising lived experience perspectives and insights in a strategic leadership role.
- Demonstrate the impact of developing an inclusive culture.
- Experience of redesigning health or social care services to ensure they are more equitable.
Living our Values
Essential
- All colleagues are expected to demonstrate the NCA values and underpinning behaviours as you carry out your role: CARE: We listen and treat each other with kindness
- All colleagues are expected to demonstrate the NCA values and underpinning behaviours as you carry out your role: APPRECIATE: We value and respect each other's contribution.
- All colleagues are expected to demonstrate the NCA values and underpinning behaviours as you carry out your role: INSPIRE: We speak up and find ways to be even better.
Skills and Abilities
Essential
- Ability to build trusted stakeholder relationships and networks.
- Ability to work with and influence a wide range of health and social care stakeholders across different agendas
- Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations.
- Ability to provide and receive, convey and present highly complex, sensitive and/or contentious information to large groups, responding openly to questions to ensure full understanding and engagement.
- Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines.
Desirable
- Ability to undertake autonomous actions as a result of own interpretation of policy and guidance providing a source of expert advice to the organisation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).